2

Remote Email Support Assistant Jobs in Florida (NOW HIRING)

This is a remote position. Summary The Energy and Utilities division is seeking a motivated individual to join our team as an Email Support Agent. In this capacity, you will serve as the primary ...

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support ... Respond to customer inquiries via phone, email, and online communication platforms * Provide ...

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support ... Respond to customer inquiries via phone, email, and online communication platforms * Provide ...

SEO Support Specialist Full-Time | Remote | US U.S. Hours | $350-$500 USD/Month We're looking for ... Communicate with clients through email, support tickets, and calls * Review websites, rankings ...

Email Marketing Manager

Miami, FL · Remote

$120K - $130K/yr

That means running lead gen campaigns, supporting product launches and events, staying in front of ... This position is Full-Time, Exempt, Remote-based in the United States, and requires up to 10% ...

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

next page

Showing results 1-20

Remote Email Support Assistant information

What is the difference between Remote Email Support Assistant vs Customer Service Representative?

AspectRemote Email Support AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and finance
Job FocusHandling email inquiries, providing support via emailHandling customer inquiries via phone, email, or chat

The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.

What are the most commonly searched types of Remote Email Support jobs in Florida?

The most popular types of Remote Email Support jobs in Florida are:

What job categories do people searching Remote Email Support Assistant jobs in Florida look for?

The top searched job categories for Remote Email Support Assistant jobs in Florida are:

What cities in Florida are hiring for Remote Email Support Assistant jobs?

Cities in Florida with the most Remote Email Support Assistant job openings:

Infographic showing various Remote Email Support Assistant job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Email Support Agent

Jacksonville, FL • Remote

Oates Energy
Utilities • 11 - 50 employees

$29 - $38/hr

Full-time

Posted 11 days ago


Job description

This is a remote position.

Summary
The Energy and Utilities division is seeking a motivated individual to join our team as an Email Support Agent. In this capacity, you will serve as the primary point of contact for all customer communications via email, playing a crucial role in providing prompt and accurate solutions to client inquiries. This position is essential for maintaining high levels of customer satisfaction and promoting operational efficiency within the utility sector. The ideal candidate will possess strong communication skills and a sincere interest in learning the nuances of the energy industry, ensuring a seamless and helpful experience for our diverse customer base.

Responsibilities
  • Provide prompt and polite replies to customer emails regarding account information, service interruptions, and general inquiries.
  • Analyze and resolve utility-specific issues reported by clients, delivering clear and effective resolutions within established timeframes.
  • Maintain detailed and accurate records of all client interactions and case details in the support database to ensure a comprehensive service history.
  • Collaborate with internal teams to escalate complex technical or billing matters that fall outside the scope of standard email support.
  • Adhere strictly to service level agreements (SLAs) to guarantee consistent response times and uphold high-quality communication standards.
  • Stay informed about changing utility regulations, internal policies, and service updates to ensure the delivery of accurate and up-to-date information to the public.
Requirements
  • Experience: 0–1 years of prior professional experience in customer service or a similar support role.
  • Technical Skills: Proficiency with email management systems and standard office productivity software.
  • Core Competencies: Superior written communication skills, with the ability to explain complex ideas clearly and concisely.
  • Industry Knowledge: A basic understanding of the Energy and Utilities sector is advantageous, though not required.
  • Soft Skills: Excellent problem-solving abilities, patience, and a strong commitment to addressing customer needs.
  • Compensation: The position offers a competitive hourly rate between $29 and $38.
Benefits
  • A competitive hourly compensation package.
  • Access to professional development opportunities and training programs specific to the energy sector.
  • A collaborative team culture that encourages growth and mutual support.
  • Comprehensive access to employee resources and wellness initiatives.
  • Flexible scheduling arrangements designed to support a healthy work-life balance.
  • Opportunities for career progression within a dynamic and expanding utility organization.