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Remote Email Chat Support Jobs in Elgin, IL (NOW HIRING)

Remote Customer Service Specialist

Chicago, IL ยท On-site +1

$17.50 - $23.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

Home Care Consultant

Chicago, IL ยท Remote

$19.90 - $22.10/hr

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to

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Remote Email Chat Support information

See Elgin, IL salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote email chat support in Elgin, IL is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Elgin, IL?

The most popular types of Email Chat Support jobs in Elgin, IL are:

What are popular job titles related to Remote Email Chat Support jobs in Elgin, IL?

For Remote Email Chat Support jobs in Elgin, IL, the most frequently searched job titles are:

What cities near Elgin, IL are hiring for Remote Email Chat Support jobs?

Cities near Elgin, IL with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,557 per year, or $25.7 per hour.

Remote Licensed Clinical Professional Counselor - Full-Time Opportunity

Chicago, IL โ€ข Remote

$60K - $82K/yr

Full-time

Posted 10 days ago


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated Licensed Clinical Professional Counselor (LCPC) to join our team on a full-time basis. This is a fully remote position ideal for compassionate individuals passionate about delivering mental health care while enjoying the flexibility of setting their own hours. With a competitive salary ranging from USD 90,000 to 100,000 yearly, this role provides an excellent opportunity for professional growth in a supportive environment focused on therapeutic excellence.

About the Organization

Chat and Change Mental Health is a community health clinic based in Chicago, Illinois, committed to promoting optimal mental health through accessible, high-quality counseling services. We take pride in hiring licensed professionals who are not only experienced but also empathic and dedicated to making a significant impact on clients' lives. Our approach integrates innovative therapy practices with genuine care, demonstrating our commitment to both our team members and those we serve.

Work Environment

This position allows you the convenience of working remotely. Our virtual clinic enables you to conduct sessions from anywhere, providing a flexible schedule that accommodates your lifestyle. We have developed a streamlined counselor portal that simplifies the scheduling process, client management, and documentation, allowing you to concentrate on delivering the best care possible. Each therapist is supported with resources to enhance their practice while benefitting from a cohesive and collaborative team-oriented atmosphere.

Key Responsibilities

As a Licensed Clinical Professional Counselor, your core responsibilities will include:

  • Conducting individual therapy sessions through secure video chat platforms, demonstrating ethical standards while fostering a safe space for clients.
  • Utilizing evidence-based and solution-focused treatment modalities to create personalized treatment plans tailored to meet the unique needs of each client.
  • Engaging actively with clients to help them develop insights into their emotions, behaviors, and relationships, facilitating personal growth and healing.
  • Monitoring clients' progress through regular reviews and assessments, adapting treatment plans as necessary to ensure continued effectiveness and client satisfaction.
  • Teaching clients healthy coping mechanisms and strategies to overcome lifeโ€™s challenges, aiming for improved mental wellness and self-efficacy.
Patient Population / Client Focus

You will engage with a diverse client population, including individuals dealing with anxiety, depression, trauma, and other mental health challenges. Our clinic focuses on creating personalized matches between counselors and clients based on specialties and demographic preferences, ensuring a better therapeutic alliance. Your expertise will provide invaluable support to those seeking to make meaningful changes in their lives.

Qualifications

To be considered for this role, you must possess the following qualifications:

  • A Master's degree in Counseling or a closely related field.
  • An active and unrestricted licensure as a Clinical Professional Counselor (LCPC) within the state of Illinois.
  • The ability to practice independently and manage a caseload without supervision.
  • Exceptional interpersonal skills, with a strong capacity for empathy and understanding.
  • Proficiency with technology and computer systems to navigate our counseling platform effectively.
Preferred Experience

While not mandatory, candidates with experience in telehealth counseling or specialized training in specific therapeutic modalities such as Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT) will be highly regarded. Experience working with underserved populations is also a plus, as it aligns with our commitment to community health.

Compensation and Benefits

In addition to a competitive salary of USD 90,000 to 100,000 based on hours worked, we also offer:

  • A sign-on bonus to welcome you to our team.
  • A flexible work schedule that allows you to maintain a healthy work-life balance while maximizing your earning potential.
  • A monthly healthcare stipend for full-time counselors to support your well-being.
  • Weekly direct deposit for hassle-free financial management.
  • Access to a simple and efficient counselor portal facilitating scheduling and client management.
Career Growth Opportunities

Chat and Change Mental Health encourages continuous professional development. We provide access to training programs, workshops, and supervision for obtaining advanced certifications. Our collaborative environment fosters mentorship opportunities and supports counselors in pursuing their professional goals within the organization.

Why Join Our Team

By joining Chat and Change Mental Health, you are not just taking a job; you are becoming part of a mission-driven organization dedicated to making a positive impact on mental health in the community. Our emphasis on support, flexibility, and growth makes this an ideal workplace for professionals looking to thrive in their careers while serving clients effectively.

Application Information

If you are motivated to contribute positively to the lives of others and are looking for a fulfilling career as a Licensed Clinical Professional Counselor, we want to hear from you! Please submit your resume, including information about your licensure and experience, for consideration. Donโ€™t miss out on this opportunity to make a differenceโ€”apply now!