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Internship Email Chat Support Jobs in Elgin, IL (NOW HIRING)

CPJ Recruitment

Customer Care Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

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Internship Email Chat Support information

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$8

$16

$22

How much do internship email chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for internship email chat support in Elgin, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.32 per hour, depending on experience, location, and employer.

What is the difference between Internship Email Chat Support vs Customer Service Representative?

AspectInternship Email Chat SupportCustomer Service Representative
CredentialsHigh school diploma or ongoing educationHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentRemote or office-based, focusing on email and chat communicationOffice or remote, handling calls, emails, and live chat
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across retail, telecom, and service industries
Search & Comparison IntentEntry-level, training, and internship opportunitiesFull-time customer support roles with more responsibilities

Internship Email Chat Support roles are typically entry-level positions focused on assisting customers via email and chat, often as part of training or internship programs. Customer Service Representatives handle a broader range of communication channels and responsibilities, often requiring more experience. Both roles are vital in customer support but differ mainly in experience level and scope of duties.

What are the most commonly searched types of Email Chat Support jobs in Elgin, IL?

The most popular types of Email Chat Support jobs in Elgin, IL are:

What are popular job titles related to Internship Email Chat Support jobs in Elgin, IL?

For Internship Email Chat Support jobs in Elgin, IL, the most frequently searched job titles are:

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The top searched job categories for Internship Email Chat Support jobs in Elgin, IL are:

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Cities near Elgin, IL with the most Internship Email Chat Support job openings:

Internship Email Chat Support jobs near you

Support Specialist (Chat, Emails, Calls) Remote

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

PTO

Re-posted 9 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The position is responsible for partnering closely via verbal or written communications with members who reach our contact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), Health Reimbursement Accounts (HRA) and commuter benefits. This role requires the candidate to handle high call, email and chat volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve member requests or answer any inquiries related to their account activity. The individual in this position develops, strengthens, and maintains a positive relationship with our members and firm associates.
Duties & Responsibilities:
  • You will be responsible for helping members understand how their Inspira Financial accounts work. When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported. You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
  • You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs
  • You will utilize digital tools and assistance to guide you through your interactions, which include knowledge management systems, digital workflows, and performance dashboards.
  • You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
  • Consult with member to support easy navigation of the available online tools and apps, for actions like checking account balance, distributions, and submitting claims.
  • Accountable for resolving issues without management intervention to remove barriers for the accountholder.
  • Respond and resolve incoming and outgoing accountholder emails, chats, and voice calls.
  • Showcase alignment with our company values in every interaction with accountholders and team members
  • Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
  • Responsible for all levels of member engagement, while prioritizing effectively meeting member service goals / deadlines.

Work Hours: Monday-Friday with a variety of shifts available between 7:00 AM and 7:00 PM CT. Preferred shifts are assigned based on availability and on a first-come, first-served basis.
Training Start Date: Monday, September 7th, 2026 (subject to change due to business needs)
  • Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
  • Training Hours: Monday-Friday, 7:00AM - 3:30PM CT.
  • Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).
Internet speed requirements:
  • Upload Speed: >20 Mbps
  • Download Speed: >100 Mbps
  • Must be able to hardwire ethernet cable to internet modem/router.

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
Education & Experience:
  • 2+ years of experience in Customer Service in a call center environment
  • No degree required

Preferred Education: Bachelor's Degree or 1-3 years of direct H&B experience
Skills & Abilities:
  • Energetic client service focused individual who is accountable and reliable
  • Able to learn and retain information while using a digital workflow to navigate the interaction and tools
  • Able to connect with accountholders on a human level and assist them as needed with patience and empathy
  • Can work in a fast-paced environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding, and verbal communication skills
  • Able to apply relationship building skills to internal and external clients
  • Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Is detail-oriented, organized, and dependable
  • Possess a cheerful attitude and be able to perform well in a collaborative team environment

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