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Remote Dot Compliance Jobs (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Atlanta, GA · Remote

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Flexible PTO and remote-first work environment * Professional development and leadership training

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Remote Dot Compliance information

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$49K

$89.9K

$156K

How much do remote dot compliance jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote dot compliance in the United States is $89,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $106,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote DOT Compliance position, and why are they important?

To thrive as a Remote DOT Compliance professional, you need a thorough understanding of Department of Transportation (DOT) regulations, compliance auditing, and safety protocols, often supported by experience in transportation or logistics. Familiarity with electronic recordkeeping systems, FMCSA compliance management software, and certifications such as Certified Director of Safety (CDS) are commonly beneficial. Strong attention to detail, effective communication, and organizational skills set candidates apart in this role. These competencies ensure regulatory alignment, minimize operational risk, and promote safety across remote and distributed teams.

What is a Remote DOT Compliance?

A Remote DOT Compliance job involves ensuring that transportation companies and drivers comply with the U.S. Department of Transportation (DOT) regulations. Responsibilities may include monitoring driver logs, maintaining records, conducting audits, and ensuring adherence to safety and compliance guidelines. This role is often performed remotely using software to track compliance metrics and communicate with drivers or fleet managers. It is essential for preventing violations, improving safety, and avoiding fines or penalties related to non-compliance.

What are the typical daily responsibilities of someone working in Remote DOT Compliance?

A person in Remote DOT Compliance is primarily responsible for monitoring and ensuring adherence to DOT regulations regarding driver logs, safety records, and vehicle maintenance documentation. This involves reviewing electronic logs, preparing compliance reports, coordinating with drivers and fleet managers, and conducting remote internal audits. Team members typically collaborate closely with dispatch, HR, and safety departments to address compliance gaps and prevent regulatory violations. While much of the work is performed online, regular communication and problem-solving are vital to support remote teams and maintain up-to-date compliance status.

More about Remote Dot Compliance jobs
What cities are hiring for Remote Dot Compliance jobs? Cities with the most Remote Dot Compliance job openings:
What are the most commonly searched types of Dot Compliance jobs? The most popular types of Dot Compliance jobs are:
What states have the most Remote Dot Compliance jobs? States with the most job openings for Remote Dot Compliance jobs include:
What job categories do people searching Remote Dot Compliance jobs look for? The top searched job categories for Remote Dot Compliance jobs are:
Remote Dot Compliance jobs near you
Infographic showing various Remote Dot Compliance job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $89,948 per year, or $43.2 per hour.

Customer Support Team Lead

Dot Compliance

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

Role Overview

As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.

Key Responsibilities

Day-to-Day Support Activities

  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management

  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence

  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration

  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.



Requirements:
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills.
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:

  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training