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Remote Directory Assistance Operator Jobs in Texas

Forcepoint

Principal Cybersecurity Engineer

Arlington, TX · On-site +1

$195K/yr

Prepare technical documentation, including as-built designs, requirements, and Standard Operating ... Advanced understanding of security design and architecture, Active Directory/LDAP/IDP, computer ...

United Airlines

AWS IAM Architect

Dallas, TX · On-site +1

$94K - $191K/yr

Location This is a remote role based anywhere in the US. Ideally in a hub city with a Capgemini ... Employee assistance programs * Other benefits as provided by local policy and eligibility Important ...

eCommerce

Vice President of Ecommerce (Remote)

Dallas, TX · Remote

$137K - $175K/yr

... operator SMB customers. From a marketing standpoint, the SMB side of the business feels almost DTC ... For larger accounts needing special assistance or launching new initiatives, my client will still ...

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All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator JobsRemote Directory Assistance Operator Jobs in Texas

Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are the most commonly searched types of Directory Assistance Operator jobs in Texas?

The most popular types of Directory Assistance Operator jobs in Texas are:

What are popular job titles related to Remote Directory Assistance Operator jobs in Texas?

For Remote Directory Assistance Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Texas look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Texas are:

What cities in Texas are hiring for Remote Directory Assistance Operator jobs?

Cities in Texas with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you

Vehicle Operations Specialist

Wealth Recruitment, LLC

Austin, TX • Remote

$24 - $25/hr

Contractor

Posted 12 days ago

Job description

If you thrive in fast-paced environments, enjoy solving problems under pressure, and have a passion for emerging technology, this is an opportunity to make a direct impact on the future of transportation.

What You'll Do

As part of our Remote Assistance team, you will:

  • Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds.
  • Assess dynamic driving situations and provide remote assistance when appropriate using system tools.
  • Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms.
  • Perform post-trip reviews to identify anomalies and improvement opportunities.
  • Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base.
  • Track operational performance metrics and support continuous process improvement.
  • Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations.
  • Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.

Requirements

What We're Looking For

We're looking for someone who enjoys making quick, informed decisions while maintaining exceptional attention to detail.

Required Qualifications
  • 1+ year of experience in a live operations environment such as:
    • Autonomous vehicle fleet operations
    • Teleoperations
    • Dispatch
    • Systems monitoring
    • Security operations
    • Network Operations Center (NOC)
    • Similar real-time operational roles
  • Experience troubleshooting technical issues and documenting escalations.
  • Comfortable monitoring multiple live video feeds and system dashboards simultaneously.
  • Experience using Jira, YouTrack, or similar ticketing systems.
  • Basic understanding of U.S. traffic laws and right-of-way rules.
  • Clean driving record.
  • Strong written communication, organization, and documentation skills.
  • Ability to remain calm and make sound decisions in high-pressure situations.
Preferred Qualifications

Experience in one or more of the following is highly valued:

  • Remote Assistance (RA) or TeleOps operations
  • Autonomous vehicles or robotics
  • Transportation technology
  • AV data annotation, triage, or AI training workflows
  • Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
  • Participating in Root Cause Analysis (RCA) or incident post-mortem reviews
Ideal Candidate

You'll stand out if you:

  • Have previous experience as a Remote Assistance or TeleOps Operator (Tesla, Cruise, or similar autonomous vehicle companies).
  • Have a background in competitive or PC gaming, where quick decision-making, situational awareness, and multitasking are second nature.
  • Enjoy analyzing complex situations and solving problems in real time.
  • Are naturally detail-oriented and excel at documenting your work.
  • Are curious about autonomous vehicle technology and excited to learn new systems.
  • Can confidently prioritize safety while working independently in a fast-paced operational environment.

Benefits

Why You'll Love This Role
  • Be at the forefront of autonomous vehicle technology.
  • Make real-time decisions that directly contribute to fleet safety.
  • Work alongside engineers and operations experts solving cutting-edge challenges.
  • Gain experience with advanced robotics, AI, and autonomous systems.
  • Join a team that values continuous learning, collaboration, and operational excellence.
  • Pay Rate: $24 - $25 per hour
  • 1st shift- 6am - 2pm
  • 2nd shift- 2:30pm - 11pm

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