Remote Diagnostic Engineer Jobs in North Carolina

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Field Service Engineer
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Trane Technologies in Davidson, NC is hiring for a Field Service Engineer to join our team. In this role, you oversee our technicians and service providers in all matters related to operation, maintenance, service, and repair of Refrigeration systems. These activities may be remote and consultative or will require direct interaction on site at a customer's facility. The primary focus of the Field Service Engineer is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on the customer's financial and performance criteria.
Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

What you will do:

• Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines.

• Conduct site assessments as needed based on service call reviews and customer requirements.

• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.

• Deliver scheduled after-hours, weekend, and holiday technical assistance to service technicians.

• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost-saving opportunities.

• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.

• Support hiring, training, compliance, and technical development of internal and third-party service personnel.

• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.

• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.

• Directs, assists, and organizes onsite construction crews(subcontractors) as necessary to meet project milestones including start up and quality. Provide guidance and training Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

What you will bring:

• Requires an Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.

• Must have at least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.

• Bachelor's degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership are preferred.

• Strong communication, leadership, teamwork, initiative, and sound decision-making skills are needed to work effectively across all levels of the organization.

• Candidates should have broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and be able to travel up to 40%.

Haven't done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn't align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Annual Base Salary Range or Hourly Base Pay Range:
$75,700.00 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.