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Remote Desktop Support Jobs in Reston, VA (NOW HIRING)

HSS Careers

Remote Insurance Agent

Arlington, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Annandale, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site +1

HDI Certification (e.g., Support Center Manager or Desktop Support Manager) Preferred Qualifications * ITIL Foundation certification. * MCP, MCSA or MCSE certifications. * Experience supporting ...

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Remote Insurance Agent

Woodbridge, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Leesburg, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Fairfax, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

HSS Careers

Remote Insurance Agent

Manassas, VA · Remote

$69K - $150K/yr

Build lasting client relationships that support long-term retention * Work closely with your ... Laptop or desktop computer with a working camera * Life insurance license or willingness to obtain ...

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Remote Desktop Support information

See Reston, VA salary details

$10

$28

$47

How much do remote desktop support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote desktop support in Reston, VA is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $32.02 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What job categories do people searching Remote Desktop Support jobs in Reston, VA look for?

The top searched job categories for Remote Desktop Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Desktop Support jobs?

Cities near Reston, VA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,417 per year, or $28.1 per hour.

IT Help Desk Specialist

Alexandria, VA • On-site, Remote

Lawelawe Technology Services, Inc
See more jobs at Lawelawe Technology Services, Incexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Provide on-site technical support to end users, including troubleshooting and resolving hardware, software, and network issues

  • Manage and maintain IT inventory, including lifecycle tracking, audits, and coordinating hardware repairs and warranty services

  • Document support procedures, update help desk tickets, and communicate status updates to users and IT team leadership

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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