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Remote Desktop Support Jobs in Reston, VA (NOW HIRING)

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

... support, or performance analytics role preferred. Technical Skills: * Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk) * Proficient with Remote desktop systems (AWS, Azure ...

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Remote Desktop Support information

See Reston, VA salary details

$10

$28

$47

How much do remote desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support in Reston, VA is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $32.02 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What are popular job titles related to Remote Desktop Support jobs in Reston, VA?

For Remote Desktop Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Reston, VA look for?

The top searched job categories for Remote Desktop Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Desktop Support jobs?

Cities near Reston, VA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,417 per year, or $28.1 per hour.

Service Desk Technician: Tier 2

QBE LLC

Fort Belvoir, VA • Remote

Contractor

Re-posted 13 days ago

Job description

Company Description

QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.

Job Description

Position Purpose: Provide day to day user support - resolve an average of 7 tickets plus per day  - 65,000 plus users and Computers - - 10,000 plus printer/multi-function device objects
Position Description:  Provide direct support for the customer.  Provide maintenance and support of user accounts, computers and laptops across continental United States.  Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and print objects.  Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues.  Assist in file/print server management as well as Enterprise level servers in field.   Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary.  User base of more than 100K staff consisting of Fulltime Active Reservist, Weekend Duty Reservist, Civilian and Contractor staff with more than 50K device objects within the Enterprise consisting of laptops, workstations, servers, printers, multi-function devices, routers and switches.  *learn to troubleshoot and support new programs a and applications as they are fielded

Qualifications

Trouble shooting Skills for: 

        Email - DISA Enterprise email with OWA access or Outlook client. 

        Microsoft Office Suits/Microsoft Live Communications (LCS) 

        Internet Explorer / Firefox. 

        CA - Service Desk ticketing System. 

        CA Remote tools. 

        RDP remote tools. 

        NAC Tools. 

        Establish and/or troubleshoot network printers on cluster environment via console. 

        Active Directory Users and Computers create and manage computer accounts, manage user accounts. 

        Troubleshooting DHCP, Internet and Network connectivity issues.

        Install and or troubleshoot and any other software authorized and approved for use on Network. 

        Maintain CE membership and credentials accordingly - *may change depending on contractual obligation or government requirement

Requirements:

5 years of relevant experience
IAT Level II Security+ CE certification
Active DoD Secret Security Clearance

Additional Information

The Facts: Why Choose QBE LLC!

  • A leading management and technology consulting organization
  • Founded in 2008 by senior architects and engineers
  • 100+ employees
  • Possess a strong foundation of solid engineering principles and business knowledge
  • Focused on the federal government and defense and intelligence communities
  • Services ranging from executive level consulting to staff augmentation and management
  • Provides support in 7 states as well as full-time resources in Kuwait and Afghanistan

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