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Remote Desktop Support Jobs in Reston, VA (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Hybrid 3 days onsite / 2 days remote in Washington, DC Our client seeks a Level 3 Desktop Endpoint ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

Quantum Sky

Virtual Desktop Engineer

Washington, DC · On-site +1

$150K - $160K/yr

Description Quantum Sky is searching for a Senior Citrix Virtual Desktop Infrastructure (VDI) Engineer to support design, implementation, administration, optimization, and support of enterprise ...

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Showing results 21-40

All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Reston, VA

Remote Desktop Support information

See Reston, VA salary details

$10

$28

$47

How much do remote desktop support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote desktop support in Reston, VA is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $32.02 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What job categories do people searching Remote Desktop Support jobs in Reston, VA look for?

The top searched job categories for Remote Desktop Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Desktop Support jobs?

Cities near Reston, VA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,417 per year, or $28.1 per hour.

Help Desk Specialist II (Tier II - Advanced Support)

Ashburn, VA • Remote

Aretec Inc
IT Services • 11 - 50 employees
Learn more about Aretec Incexternal

Full-time

Re-posted 23 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)  Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems. What You'll DoProvide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).Answer ≥80% of transferred calls and chats within 60 seconds.Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.Install approved software using Government‑provided tools and processes. Required QualificationsHigh school diploma or equivalent; Associate's degree in IT preferred.Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsCompTIA A+, Network+, or Security+ certification.HDI Desktop Support Technician certification.Experience with AirWatch/Workspace ONE MDM.Experience with GlobalProtect VPN and Zscaler.Experience using the ServiceNow ITSM platform.Prior federal government or CBP Tier II support experience.ITIL Foundation certification. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.