ZipRecruiter

Log In

2

Remote Desktop Support Jobs in Reston, VA (NOW HIRING)

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops ...

Fanniemae

Desktop Packaging Engineer

Reston, VA · On-site +1

This role partners closely with application owners, security, deployment, and support teams to ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... desktop software. * Fulfill incidents, change requests, and work orders with a focus on timely ...

New

next page

Showing results 1-20

All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Reston, VA

Remote Desktop Support information

See Reston, VA salary details

$10

$28

$47

How much do remote desktop support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote desktop support in Reston, VA is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $32.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What job categories do people searching Remote Desktop Support jobs in Reston, VA look for? The top searched job categories for Remote Desktop Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Desktop Support jobs? Cities near Reston, VA with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Virtual Desktop Infrastructure VDI Engineer

Virtual Desktop Infrastructure VDI Engineer

Science Applications International Corporation

Quantico, VA • On-site, Remote

Full-time

Re-posted 23 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

68th of 210 rated it services

Job description


Introduction
SAIC is seeking Virtual Desktop Infrastructure VDI Engineer. Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel Business Group of SAIC is seeking a Senior Virtual Desktop Engineer to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). This position is onsite in Quantico.
Job Description
  • Architects, plans, engineers, and implements desktop virtualization technology and solutions.
    Manages end-user applications and software for desktops/laptops and applications hosted in the VDI environment.
  • Coordinates with network, server services, and security teams to resolve issues and ensure a consistent and compatible configuration across the client infrastructure.
  • Facilitates automated software deployment as well as image creation and compatibility.
    Ensures security compliance through patching, encryption, configuration management, remote device management, and reporting/visibility.
  • Resolves issues involving end-user hardware or software in the virtual environment.
    Coordinates with technicians to develop and maintain Group Policy Objects (GPOs) and performs/directs testing.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of VDI architectures.
    Develops knowledge articles related to VDI environments.

Qualifications
Required Qualifications
It is required that the Virtual Desktop Engineer Senior have the following qualifications:
  • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
  • U.S. citizen with an active TS/SCI clearance.
  • DoD 8570 IAT Level II (ex. Comp TIA Security + w/CE.
  • VMware Certified Professional certification (Data Center v7 .x) with an emphasis on the Omnissa suite of offerings.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

What SAIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply