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Overnight Remote Email Support Jobs in Reston, VA

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description ... Respond to customer emails and chats. * Support distribution-related inquiries. * Provide order and ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

This is a fully remote, after-hours position responsible for the day-to-day operations of the ... Overnight shift: 1:00 AM - 8:30 AM. * Mixed/weekend shift: a combination of hours that includes a ...

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Overnight Remote Email Support information

See Reston, VA salary details

$15

$27

$46

How much do overnight remote email support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for overnight remote email support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are Overnight Remote Email Support jobs?

Overnight Remote Email Support jobs involve assisting customers or clients via email during nighttime hours, typically outside of standard business times. Employees in these roles respond to inquiries, troubleshoot issues, provide information, and ensure customer satisfaction, all from a remote location such as their home. These jobs are ideal for individuals who prefer working at night or need a flexible schedule, and they often require strong written communication skills, attention to detail, and proficiency with email platforms and customer service protocols.

What is the difference between Overnight Remote Email Support vs Customer Service Representative?

AspectOvernight Remote Email SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMStandard daytime hours, usually 9 AM to 5 PM
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsStrong written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
Industry UsageCommon in tech, e-commerce, and support servicesWidespread across retail, telecom, and service sectors

Overnight Remote Email Support focuses on handling customer inquiries via email during overnight hours, requiring strong written skills. Customer Service Representatives often handle calls and emails during regular hours, emphasizing verbal communication. Both roles are remote-friendly but differ mainly in work hours and communication methods.

What are the unique challenges of working as an Overnight Remote Email Support specialist, and how can I prepare for them?

Working as an Overnight Remote Email Support specialist often means managing customer inquiries during off-peak hours, which can involve handling urgent issues with limited immediate backup from other teams. You'll need to be proactive in problem-solving, highly organized, and resilient when working independently. Adjusting to a nighttime schedule and maintaining clear communication with daytime colleagues for handoffs is key. Preparing for this role includes setting up a dedicated, distraction-free workspace and developing strong time management habits to ensure productivity and well-being.

What are the key skills and qualifications needed to thrive as an Overnight Remote Email Support specialist, and why are they important?

To thrive as an Overnight Remote Email Support specialist, you need strong written communication skills, attention to detail, and experience with customer service, often supported by a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, email platforms, and CRM tools like Zendesk or Freshdesk is typically required. Patience, problem-solving abilities, and self-motivation are essential soft skills for handling customer inquiries independently during overnight hours. These skills ensure timely, accurate support and maintain customer satisfaction when working remotely and with limited supervision.
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Overnight Remote Email Support jobs near you

Salesforce Marketing Cloud Developer / Email Marketing Specialist

Diverse Agile Solutions

College Park, MD • Remote

Full-time

Re-posted 6 days ago

Job description

Job Description: Salesforce Marketing Cloud Developer / Email Marketing Specialist

Position Title

Salesforce Marketing Cloud Developer / Email Marketing Specialist

Location - Remote

Position Overview

Diverse Agile Solutions (DAS) is seeking a highly skilled Salesforce Marketing Cloud Developer / Email Marketing Specialist to support enterprise digital marketing and customer engagement initiatives. The ideal candidate will have hands-on experience designing, developing, executing, and optimizing email marketing campaigns within Salesforce Marketing Cloud environments.

This role requires strong technical expertise in Email Studio, Journey Builder, Automation Studio, AMPscript, HTML/CSS, and campaign analytics. The successful candidate will collaborate with cross-functional teams to deliver responsive, data-driven marketing solutions that improve customer engagement and campaign performance.

Key Responsibilities

  • Design, develop, execute, and maintain email marketing campaigns using Salesforce Marketing Cloud
  • Build and manage campaigns utilizing:
    • Email Studio
    • Journey Builder
    • Automation Studio
    • Content Builder
    • Contact Builder
    • Triggered Sends
    • Data Extensions
  • Develop responsive email templates and dynamic content using HTML, CSS, AMPscript, and JavaScript
  • Create and manage automated workflows including:
    • Data Extract
    • Filter Activities
    • Import Activities
    • Transfer File Activities
    • Refresh Group
    • SQL Query Activities
    • Wait Activities
    • Send Email Activities
  • Perform email QA testing to validate rendering, functionality, and deliverability across devices and email clients using tools such as Litmus and Return Path
  • Support audience segmentation and large-scale data management initiatives
  • Develop landing pages and microsites to support digital campaigns
  • Conduct A/B testing and multivariate testing to optimize campaign performance
  • Analyze email reporting and campaign metrics and recommend improvements for future marketing initiatives
  • Gather business requirements and provide end-user support and documentation
  • Collaborate with business stakeholders, developers, designers, and marketing teams to deliver scalable digital solutions
  • Utilize Google Analytics and reporting tools to track campaign effectiveness and user engagement

Required Qualifications

  • Experience working with Salesforce Marketing Cloud platform components including:
    • Email Studio
    • Journey Builder
    • Automation Studio
    • Content Builder
    • Contact Builder
  • Strong experience developing dynamic email content using AMPscript, HTML, CSS, and JavaScript
  • Experience creating responsive email templates and landing pages
  • Experience with email QA testing and deliverability validation tools such as Litmus and Return Path
  • Experience with audience segmentation and large datasets
  • Experience creating user-initiated and triggered automations in Automation Studio
  • Experience supporting business users, gathering requirements, and documenting solutions
  • Experience optimizing campaigns through A/B and multivariate testing
  • Experience with front-end technologies including HTML, CSS, JavaScript, jQuery, and AngularJS
  • Experience with campaign analytics and reporting
  • Google Analytics experience required

Preferred Qualifications

  • Experience working with SQL Queries and Data Extensions
  • Experience developing microsites and marketing landing pages
  • Experience working in Agile development environments
  • Strong communication and collaboration skills

Certifications

One of the following certifications is required:

  • Salesforce Certified Marketing Cloud Consultant
    OR
  • Salesforce Certified Marketing Cloud Email Specialist

Education

  • Bachelor’s Degree preferred
  • UMGC or USM prior experience preferred

Why Join DAS?

At Diverse Agile Solutions, we deliver innovative technology and digital transformation solutions that support mission-critical operations for government and enterprise clients. Our team values collaboration, technical excellence, innovation, and continuous learning.

If you are passionate about marketing technology, customer engagement, and building scalable digital experiences, we encourage you to apply.

Apply