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Overnight Remote Email Support Jobs in Reston, VA

GDIT

Support Assistant

Washington, DC · On-site +1

$29.52 - $37.95/hr

... email information to facilitate system access. * Troubleshoot end user issues across designated ... Remote Work Location: USA DC Washington Additional Work Locations: Any Location / Remote Total ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

Eliassen Group

Email Cyber Security Engineer

Rockville, MD · Remote

$70 - $80/hr

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA Our client seeks ... Lead and support the design, implementation, and ongoing management of security technologies and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

Eliassen Group

Senior UEM Engineer

Washington, DC · Remote

$50 - $60/hr

... phone, and email. * Configure, maintain, and troubleshoot Workspace ONE policies, profiles ... Coordinate support for internal staff, remote personnel, contractors, and external stakeholders ...

YO AI Labs

Personal Assistant - Remote

Washington, DC · Remote

$25 - $40/hr

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

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Overnight Remote Email Support information

See Reston, VA salary details

$15

$27

$46

How much do overnight remote email support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for overnight remote email support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is an overnight remote email support job?

Overnight Remote Email Support jobs involve assisting customers or clients via email during nighttime hours, typically outside of standard business times. Employees in these roles respond to inquiries, troubleshoot issues, provide information, and ensure customer satisfaction, all from a remote location such as their home. These jobs are ideal for individuals who prefer working at night or need a flexible schedule, and they often require strong written communication skills, attention to detail, and proficiency with email platforms and customer service protocols.

What are the key skills and qualifications needed to thrive as an overnight remote email support specialist?

To thrive as an Overnight Remote Email Support specialist, you need strong written communication skills, attention to detail, and experience with customer service, often supported by a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, email platforms, and CRM tools like Zendesk or Freshdesk is typically required. Patience, problem-solving abilities, and self-motivation are essential soft skills for handling customer inquiries independently during overnight hours. These skills ensure timely, accurate support and maintain customer satisfaction when working remotely and with limited supervision.

What are the unique challenges of working as an overnight remote email support specialist, and how can I prepare for them?

Working as an Overnight Remote Email Support specialist often means managing customer inquiries during off-peak hours, which can involve handling urgent issues with limited immediate backup from other teams. You'll need to be proactive in problem-solving, highly organized, and resilient when working independently. Adjusting to a nighttime schedule and maintaining clear communication with daytime colleagues for handoffs is key. Preparing for this role includes setting up a dedicated, distraction-free workspace and developing strong time management habits to ensure productivity and well-being.

What is the difference between Overnight Remote Email Support vs Customer Service Representative?

AspectOvernight Remote Email SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMStandard daytime hours, usually 9 AM to 5 PM
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsStrong written communication, problem-solving, patienceVerbal communication, problem-solving, customer interaction skills
Industry UsageCommon in tech, e-commerce, and support servicesWidespread across retail, telecom, and service sectors

Overnight Remote Email Support focuses on handling customer inquiries via email during overnight hours, requiring strong written skills. Customer Service Representatives often handle calls and emails during regular hours, emphasizing verbal communication. Both roles are remote-friendly but differ mainly in work hours and communication methods.

What are popular job titles related to Overnight Remote Email Support jobs in Reston, VA?

For Overnight Remote Email Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Email Support jobs in Reston, VA look for?

The top searched job categories for Overnight Remote Email Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Overnight Remote Email Support jobs?

Cities near Reston, VA with the most Overnight Remote Email Support job openings:

Overnight Remote Email Support jobs near you

Support Assistant

Washington, DC • On-site, Remote

GDIT
IT Services • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Good employer

Recommended by students

Good training

Learn more about GDITexternal

$29.52 - $37.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

SCA

Job Qualifications:

Skills:

Customer Support, Microsoft Office, Standard Operating Procedure (SOP), Troubleshooting, Working Independently

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is hiring a Support Assistant to provide help desk support to end users of government information systems, to include Tableau and Salesforce.The Support Assistant works to identify, triage, and resolve or escalate issues.Position Duties:
  • Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
  • Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.
  • Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
  • Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
  • Log all support requests from help desk inquiries into a ticketing system.
  • Work effectively with cross-functional teams to identify and resolve issues.
  • Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.
  • Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console.
Qualifications:
  • Requires a BA/BS degree in computer science or related field along with 2+ years of customer support experience in a technical environment.
  • Exceptional customer service skills are required.
  • Strong interpersonal skills for communicating with internal and external personnel of all levels.
  • Strong analytical and problem-solving skills.
  • Familiarity with Tableau and its functions.
  • Ability to multi-task and work independently with minimal supervision.
  • Ability to keep sensitive information protected.
  • Ability to take direction and remain detail oriented.
Additional Requirements:
  • This position requires an existing T4 Public Trust or the ability to obtain one.
  • This position may require shift hours including weekends and holidays. Shift schedules are based on customer need and are subject to change.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.The likely hourly rate for this position is between $29.52 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

USA DC Washington

Additional Work Locations:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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