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Remote Desktop Support Jobs in Baltimore, MD (NOW HIRING)

Mondo

QA Analyst

Baltimore, MD · Remote

$55 - $58/hr

Remote (EST Hours) Start Date Is: ASAP Duration: 4-Month Contract (Potential Extension ... Support CI/CD improvements as the team moves toward more frequent application releases. * Adapt ...

ABB

VFD Technical Support Specialist

Baltimore, MD · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals that have an interest in ... A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 ...

CareFirst

Senior Data Analyst (Remote)

Baltimore, MD · Remote

$85K - $107K/yr

Serve as an expert resource supporting data questions and issues from stakeholders and driving to ... Power BI (building paginated and interactive dashboards using Power BI Report Builder and Desktop)

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

Provide on-site technical support on covered Ciena products. Provide on-call support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with ...

TechOpps Inc.

Network Security Engineer

Annapolis, MD · Remote

$107K - $146K/yr

SUMMARY We need one (1) Network Security Engineer to support a five (5) year contract. The Network ... Two (2) days remote at a suitable off-site location selected by the Resource. (1) We reserve the ...

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... support from your secure home office. We aim to delight every customer every day. As a Customer ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Baltimore, MD

Remote Desktop Support information

See Baltimore, MD salary details

$10

$26

$45

How much do remote desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Baltimore, MD?

The most popular types of Desktop Support jobs in Baltimore, MD are:

What are popular job titles related to Remote Desktop Support jobs in Baltimore, MD?

For Remote Desktop Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Baltimore, MD look for?

The top searched job categories for Remote Desktop Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Desktop Support jobs?

Cities near Baltimore, MD with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $55,793 per year, or $26.8 per hour.

QA Analyst

Mondo

Baltimore, MD • Remote

$55 - $58/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Apply now: QA Analyst, location is Remote. The start date is ASAP for this 4-month contract position. Job Title: QA Analyst Location-Type: Remote (EST Hours) Start Date Is: ASAP Duration: 4-Month Contract (Potential Extension) Compensation Range: $55/hr - $58/hr Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship Job Description: Our client is seeking an experienced QA Analyst to perform a 50/50 mix of manual and automated testing across data-heavy web, desktop, and mobile applications. This role requires someone with strong traditional QA fundamentals who is also a genuinely strong Python programmer. The ideal candidate can independently write and debug Python automation scripts from scratch, perform front-end and back-end/data validation, and own the testing lifecycle from understanding requirements through test-case development, execution, automation, and defect documentation. Day-to-Day Responsibilities:
  • Perform approximately 50% manual and 50% automated testing across enterprise applications.
  • Review Jira stories and requirements and translate them into comprehensive test plans, test cases, scenarios, and use cases.
  • Independently develop automated test scripts from scratch using Python.
  • Debug Python automation code and troubleshoot failed automated tests.
  • Determine when application functionality should be tested manually versus automated.
  • Perform data-heavy testing to validate data flows throughout applications and underlying databases.
  • Validate front-end application behavior against back-end data and business logic.
  • Perform UI, data, functional, regression, performance, and end-to-end testing.
  • Test new features, application enhancements, and defect fixes.
  • Identify defects and document clear reproduction steps, expected results, actual results, and supporting evidence.
  • Use SQL/database tools to investigate application behavior and validate data.
  • Manage test cases and test runs using BrowserStack or similar test management platforms.
  • Participate in Agile ceremonies, including daily standups and sprint activities.
  • Work within Jira and Confluence to manage requirements, defects, documentation, and testing activities.
  • Support CI/CD improvements as the team moves toward more frequent application releases.
  • Adapt quickly as testing priorities and project demands shift.
Minimum Requirements:
  • 5 years of professional Quality Assurance experience.
  • Strong experience across both manual and automated testing, ideally close to a 50/50 split.
  • Strong Python programming skills.
  • Ability to independently write Python automation scripts from scratch.
  • Ability to read, understand, troubleshoot, and debug existing Python code without relying on generated code.
  • Experience developing automated tests for production applications.
  • Strong manual testing fundamentals, including test cases, test plans, test scenarios, use cases, and defect documentation.
  • Experience testing both front-end and back-end application functionality.
  • Strong data and database testing experience, including validating data flows and application data.
  • SQL and/or PostgreSQL experience for back-end data validation.
  • UI automation testing experience.
  • Experience with automation frameworks/tools such as pytest, Selenium, Playwright, or similar technologies.
  • Experience with test management platforms such as BrowserStack, TestRail, Zephyr, or similar.
  • Experience with Jira, Confluence, or comparable Agile development tools.
  • Experience working within Agile/Scrum software development environments.
  • Strong troubleshooting and debugging skills.
  • Comfortable working independently and adapting to shifting priorities.
Preferred Qualifications:
  • JavaScript experience.
  • API testing experience.
  • Performance testing experience.
  • Understanding of unit testing and how unit tests are developed and incorporated into the development lifecycle.
  • CI/CD experience.
  • Healthcare technology experience.
  • Experience working within another highly regulated industry.
  • Epic or EHR application exposure.
  • Experience testing healthcare data such as EMR, EHR, or claims data.