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Entry Level Desktop Support Jobs in Baltimore, MD

McCormick Taylor, Inc.

GIS Analyst I

Baltimore, MD · Hybrid

Position Summary McCormick Taylor is seeking a motivated entry-level GIS Analyst to join its ... Familiar with ESRI Desktop extensions, such as 3D and Spatial Analyst Familiar with ArcGIS Online ...

McCormick Taylor

GIS Analyst I

Baltimore, MD · On-site

Position Summary McCormick Taylor is seeking a motivated entry-level GIS Analyst to join its ... Support for field data collection efforts Job Requirements Qualifications * Bachelor Degree from an ...

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All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Baltimore, MD

Entry Level Desktop Support information

See Baltimore, MD salary details

$10

$26

$45

How much do entry level desktop support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level desktop support in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is a Level 1 desktop support job description?

A Level 1 desktop support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, setting up devices, and resolving common problems. It typically requires good communication skills, knowledge of operating systems, and familiarity with support tools like ticketing systems. This entry-level role often serves as the first point of contact in IT support teams.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What jobs pay 4000 a week without a degree?

Entry-level desktop support roles typically do not pay $4,000 a week; however, experienced IT support specialists with certifications like CompTIA A+ or Network+ can earn higher wages, especially with overtime or in high-demand environments. Generally, achieving such high weekly pay without a degree requires advanced skills, certifications, or experience in specialized areas like network administration, cybersecurity, or consulting, which may also involve freelance or contract work.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

Is desktop support a good entry level job?

Desktop support is a common entry-level IT role that involves troubleshooting hardware and software issues, often requiring basic knowledge of operating systems and networking. It provides valuable technical experience and customer service skills, making it a good starting point for a career in IT. Certifications like CompTIA A+ can enhance job prospects in this field.

Can I land a help desk job with no experience?

Entry level desktop support roles often do not require prior professional experience, but having basic knowledge of operating systems, troubleshooting skills, and familiarity with common tools like ticketing systems can improve your chances. Certifications such as CompTIA A+ can also help demonstrate your skills to employers. Many employers are willing to train candidates with a strong interest in IT and customer service skills.
What are the most commonly searched types of Desktop Support jobs in Baltimore, MD? The most popular types of Desktop Support jobs in Baltimore, MD are:
What are popular job titles related to Entry Level Desktop Support jobs in Baltimore, MD? For Entry Level Desktop Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Desktop Support jobs in Baltimore, MD look for? The top searched job categories for Entry Level Desktop Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Entry Level Desktop Support jobs? Cities near Baltimore, MD with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Baltimore, MD as of July 2026, with employment types broken down into 6% Locum Tenens, 69% Full Time, 12% Part Time, 1% Temporary, and 12% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $55,791 per year, or $26.8 per hour.

Desktop Services System Administrator (Level I and II)

TAP Engineering

Fort George G Meade, MD • On-site

$83K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Desktop Services System Administrator
Job ID: TAP00146
Position: System Admin Level I / II
Location: Fort Meade, MD
Category: Technical
Clearance Requirement: Active TS/SCI with Polygraph (most recent poly within the last 7 years)
Certification Requirement: DoD 8570 IAT II (Required)
Education Requirement: B.S in technical discipline
Experience Requirement: Level I: 3+ with degree, 8+ without degree. Level II: 5+ with degree, 10+ without.
Compensation Range: $83,000 - $158,000
Position Overview
TAP Engineering is seeking System Administrators at the I and II levels to provide Infrastructure Server and Desktop Sustainment services in support of High Performance Computing (HPC) environments. This role enhances and complements HPC sustainment capabilities across two geographically dispersed locations, supporting mission-critical desktop, workstation, and peripheral infrastructure.
This position focuses on the deployment, integration, configuration, tuning, and operational support of custom Linux-based workstations, peripheral hardware, and desktop ecosystem components in a secure, fast-paced environment.
Technical Environment
  • Custom Linux-based workstations and desktops
  • Enterprise desktop and workstation hardware
  • Monitors and display systems
  • KVM switches
  • Peripheral devices (keyboards, mice, media converters, etc.)
  • Printers and multifunction devices (HP, Dell, Lexmark, etc.)
  • Structured cabling (Ethernet, fiber, serial, VGA, DVI, HDMI, DisplayPort, etc.)
  • Client/server, storage, and network devices
  • Linux, Unix, and Windows operating systems
Key Responsibilities (All Levels)
  • Provide support for the implementation, troubleshooting, and maintenance of IT systems
  • Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware and peripherals
  • Perform day-to-day system operations, monitoring, and incident response
  • Manage daily configuration and operational health of desktop systems
  • Assist users with accessing and using IT systems
  • Provide Tier 1 and Tier 2 support based on experience level
  • Escalate issues appropriately and communicate status to Government and internal stakeholders
  • Support dispatch operations for hardware issues and remain involved through resolution
  • Optimize system performance and resource utilization
  • Support system capacity analysis and planning
  • Maintain accurate system documentation and operational records
  • Follow Government-defined ticketing, change management, and operational procedures
Level Differentiation
System Administrator I (Entry-Level)
Focus: Execution, Tier 1 support, and foundational desktop operations
  • Performs routine desktop and workstation support tasks under supervision
  • Provides Tier 1 (Help Desk) support and basic Tier 2 escalation assistance
  • Supports installation and configuration of workstations and peripherals
  • Assists users with system access and basic troubleshooting
  • Performs standard maintenance, patching, and documentation
  • Supports cabling, hardware setup, and device integration
  • Escalates complex issues to mid-level administrators
System Administrator II (Mid-Level)
Focus: Independent operations, Tier 2 ownership, and advanced troubleshooting
  • Independently administers desktop and workstation environments
  • Provides Tier 1 and Tier 2 support, including advanced troubleshooting
  • Performs root cause analysis and remediation
  • Manages daily configuration and operational health of desktop systems
  • Supports Linux, Unix, and Windows desktop environments
  • Executes system deployments, upgrades, and transitions
  • Provides detailed analysis and feedback for escalated incidents
  • Supports dispatch operations for hardware-related issues
  • Configures and manages operating systems and device integrations
  • Implements system enhancements to improve reliability and performance
  • Serves as an escalation point for junior administrators
 Required Qualifications (All Levels)
  • Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
  • DoD 8570 IAT II certification
  • Experience supporting desktop or workstation environments
  • Experience supporting Linux-based or Unix-based systems
  • Familiarity with enterprise IT infrastructure
  • Strong troubleshooting and documentation skills
  • Strong verbal and written communication skills
  • Ability to work effectively in a 24/7 operational environment (as required)
  • Ability to collaborate with Government and contractor personnel
Benefits Overview
TAP Engineering offers a comprehensive and competitive benefits package, including:
  • Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
  • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
  • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
  • Dental & Vision: Employer-paid plans with optional enhancements
  • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Flexible Spending Accounts: Healthcare and dependent care FSAs
  • Tuition Reimbursement: Up to $36,000 per year for approved coursework
  • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
  • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses
Clearance Requirement
This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Full Scope Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI). Clearance and polygraph processing will be completed by the U.S. Government.
Factors considered for U.S. Government security clearance eligibility include, but are not limited to:
  • U.S. citizenship
  • Favorable criminal history review
  • Education verification
  • Drug and substance use review
  • Credit history review
  • Subject interview
Additional Information
By submitting your resume for this position, you acknowledge and agree that TAP Engineering may share your resume and related application materials with its subsidiaries and affiliated companies for consideration for other available positions.
TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
 

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