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Remote Desktop Support Engineer Jobs in Lima, OH

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support engineer in Lima, OH is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.76 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What are popular job titles related to Remote Desktop Support Engineer jobs in Lima, OH?

For Remote Desktop Support Engineer jobs in Lima, OH, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Engineer jobs in Lima, OH look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Lima, OH are:

What cities near Lima, OH are hiring for Remote Desktop Support Engineer jobs?

Cities near Lima, OH with the most Remote Desktop Support Engineer job openings:

Infographic showing various Remote Desktop Support Engineer job openings in Lima, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,312 per year, or $26.1 per hour.

Director of Business Development, Electronic Warfare

Motorola

New Hampshire, OH • On-site, Remote

Full-time

Medical, Dental, Retirement

Re-posted 21 hours ago


Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers


Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewSilvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications - on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.
Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.
Job Description

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?

THE OPPORTUNITY

Silvus is seeking a Director of Business Development, Electronic Warfare who will report to the Vice President of Strategic Growth on the Business Development team. The successful individual in this role will lead Silvus' efforts to identify, shape, and capture opportunities within the electromagnetic-spectrum operations domain.

This role is ideal for a technically grounded business-development leader with deep experience across Electronic Support, Electronic Attack, and SIGINT mission areas who can translate complex technology into strategic growth initiatives. This individual will define and execute Silvus' go-to-market strategies, cultivate relationships with key government and industry partners, and position the company as a leader in advanced networking and spectrum solutions supporting DoD modernization priorities.

This position is eligible for 100% remote work depending on location. Candidates must be based in the continental United States in order to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

Market Strategy and Development

  • Develop and execute a comprehensiveElectronicWarfare (EW)business strategy addressing near-term and emerging opportunities across Department of Defense (DoD) and Allied customers.

  • Define market segments, growth drivers, procurement pathways, and competitive positioning within the broader EW ecosystem.

  • Partner with the Product Management and Engineering teams to align customer needs with Silvus' evolving portfolio of RF and networking technologies.

  • Maintain awareness of CEMA, JADC2, and related modernization initiatives to anticipate demand and guide long-term planning.

Customer Engagement and Capture

  • Establish and expand relationships with Program Offices, PEOs, and Prime Contractors active in the EW and spectrum-operations community.

  • Lead opportunity identification, qualification, and capture planning in collaboration with internal technical and program teams.

  • Represent Silvus at industry events, trade shows, and government forums to strengthen visibility within the EW community.

Partnerships and Routes to Market

  • Identify and pursue strategic alliances with OEMs, system integrators, and channel partners to accelerate market entry and solution adoption.

  • Evaluate and recommend business models and teaming strategies that maximize reach, speed to market, and return on investment.

  • Support cross-functional coordination to ensure seamless execution from opportunity pursuit through contract award.

Business Planning and Reporting

  • Build a data-driven business plan and forecast that is aligned with corporate objectives.

  • Provide regular reporting to senior leadership on pipeline development, capture performance, and competitive insights.

  • Maintain accurate CRM records and adhere to company sales-management processes.

  • Travel Requirements - required to facilitate strong customer engagement.

  • Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Electrical Engineering, Physics, or related technical field.

  • 10 + years of experience in business development, capture management, or program management within the defense or aerospace sectors, with emphasis on Electronic Warfare, SIGINT, or RF systems.

  • Proven success in securing and executing DoD programs valued at/over $1M - $20M.

  • Strong understanding of DoD acquisition processes, contract vehicles (IDIQ, OTA, BPA), and FAR/DFARS compliance.

  • Technical familiarity with RF systems, spectrum operations, and EW mission areas (ES, EA, EP).

  • Existing relationships within DoD EW programs and with major defense primes (e.g., L3Harris, Northrop Grumman, BAE Systems, Raytheon).

  • Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.

  • Must be a U.S. Citizen due to clients under U.S. government contracts.

  • All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

  • Master's degree in Electrical Engineering, Physics, or related technical field.

  • Comprehensive understanding of Electronic Attack and Electronic Support technologies, including RF sensing, threat detection, jamming, and spectrum management.

  • Awareness of CEMA, SIGINT, cyber-electromagnetic convergence, and future force-modernization initiatives.

  • Demonstrated ability to define new markets and go-to-market strategies for advanced defense technologies.

  • Proven leadership influencing cross-functional engineering and product teams to align technical capability with customer need.

  • Exceptional communication, relationship-building, and presentation skills across technical and executive audiences.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

  • Office environment.

  • Trade shows.

  • Outdoor environment for demonstrations.

  • While performing the duties of this job, the employee is required to do the following:

  • - Lift equipment up to 20 lbs. for the set-up of demonstrations and testing.

  • - Perform bending and reaching movements to place items on lower and higher shelves.

COMPENSATION: $180,000 - $200,000 / annual base salary plus opportunity for milestone incentives

OTE Potential: $180,000 - 280,000 / annually

#silvuscareers

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.


Basic Requirements
  • Bachelor's degree in Electrical Engineering, Physics, or related technical field.

  • 10 + years of experience in business development, capture management, or program management within the defense or aerospace sectors, with emphasis on Electronic Warfare, SIGINT, or RF systems.

  • Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.

  • Must be a U.S. Citizen due to clients under U.S. government contracts.

  • All employment is contingent upon the successful clearance of a background check and drug test.


Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.


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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928