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Remote Desktop Support Engineer Jobs in Baton Rouge, LA

Kobie Marketing

AI Engineer

Baton Rouge, LA · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: Flexible Time Off to ...

WSP

Senior-Level Substation Structural Engineer

Baton Rouge, LA · On-site +1

$86K - $117K/yr

This Opportunity Provides subject matter technical support and leadership to leads other engineers ... Hybrid and remote work opportunities are available. * Relocation assistance is not available for ...

Wood Plc

GIS Analyst - FEMA

Baton Rouge, LA · Remote

... engineering, and environmental applications #LI-Remote Skills / Qualifications Required: * 2 - 5 ... Proficiency using ESRI ArcGIS software (Pro, Desktop, and/or Online) * Proficiency using Microsoft ...

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Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Baton Rouge, LA

Remote Desktop Support Engineer information

See Baton Rouge, LA salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote desktop support engineer in Baton Rouge, LA is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Baton Rouge, LA? For Remote Desktop Support Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Baton Rouge, LA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Remote Desktop Support Engineer jobs? Cities near Baton Rouge, LA with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,918 per year, or $25.9 per hour.

AI Engineer

Kobie Marketing

Baton Rouge, LA • Remote

Full-time

Re-posted 26 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together

Kobie runs some of the largest loyalty programs in the world. We're building an internal agent platform on Amazon AgentCore that automates analyst workflows, surfaces insights from program data in Snowflake, and gives our teams and clients an LLM-native way to work with complex loyalty logic.

We're looking for a hands-on AI Engineer to ship on that platform: building agent harnesses, writing the tools those agents call, and owning the reliability and evaluation of what goes to production. This is not a research role. You'll prototype, ship, monitor, and iterate on features used by real teams

Our team tends to be people who reason carefully, ship working code,and pick up new tools without a lot of handholding. There's no single path into this role. We value the impact of what you've built and your track record of building things that hold up.

How you will make an impact

Agent Development

  • Build agent harnesses in Python using LangChain and LangGraph, including tool-calling, structured outputs (Pydantic/JSON schema), retries, streaming, and memory
  • Package agent harnesses for the AgentCore Runtime with appropriate context, tools, skills, and subagents that fit cleanly into production flows and scenarios
  • Write the tools and skills agents use  API integrations, SQL queries against Snowflake, Snowflake backed knowledge retrieval with clear contracts and Pydantic validation

Evaluation and Reliability

  • Build evaluation harnesses (golden datasets, LLM-as-judge, regression suites) using AgentCore Evaluations, and wire them into CI
  • Implement guardrails around tool execution: auth scoping, input/output validation, PII and prompt-injection protections, and hallucination mitigation
  • You own what you ship: prototype, deploy through Amazon AgentCore, monitor traces, and fix it when it breaks

Collaboration

  • Partner with data engineers on Snowflake backed retrieval patterns (Cortex Analyst and Cortex Search Services)
  • Contribute to refining our internal engineering patterns as the stack evolves

What you need to be successful

Required

  • 3+ years of professional Python, with production experience building and operating services
  • 1+ years of hands-on work with LLMs in production: prompt/context engineering, tool/function calling, structured outputs, RAG
  • Working knowledge of LangChain/LangGraph or a comparable framework like AgentCore Strands, CrewAI, or Semantic Kernel
  • Experience with LLM observability tools: Amazon CloudWatch, LangSmith, Langfuse, MLflow, or OpenTelemetry
  • Experience designing evaluation frameworks (MLFlow, DeepEval, LLM-as-judge, multi-turn regression)
  • Fluency with Git, Docker, and modern API frameworks
  • Clear written communication and the judgment to know when something is ready to ship

A bachelor's degree is not required. Equivalent practical experience: including bootcamps, self-taught work, career changes, or non-CS technical degrees counts.

Strongly Preferred

  • Hands-on experience with Amazon Bedrock and/or AgentCore as a developer: runtime, gateways, memory, policy, guardrails, observability, awscli, evaluations
  • Experience with Snowflake, Snowpark, or Snowflake Cortex
  • Fluency in writing and reading SQL, as well as understanding semantic models.
  • Familiarity with multi-agent patterns: supervisor/router, subagent/handoff, reflection, human-in-the-loop
  • A considered view on where agents should and shouldn't act and comfort pushing back when "let's add an agent" isn't the right answer
  • Experience in Loyalty, MarTech, AdTech, or a comparable data rich B2B domain
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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