2

Remote Desktop Support Analyst Jobs in Silver Spring, MD

Provide advanced troubleshooting and root-cause analysis for escalated issues from Level 1 and ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems ... Conduct remote support sessions using remote session tools and perform software and system ...

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems ... Conduct remote support sessions using remote session tools and perform software and system ...

This role partners closely with application owners, security, deployment, and support teams to ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

Showing results 41-60

Remote Desktop Support Analyst information

See Silver Spring, MD salary details

$11

$27

$41

How much do remote desktop support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote desktop support analyst in Silver Spring, MD is $27.80, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $31.06 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Silver Spring, MD? For Remote Desktop Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Remote Desktop Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Desktop Support Analyst jobs? Cities near Silver Spring, MD with the most Remote Desktop Support Analyst job openings:
Infographic showing various Remote Desktop Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 2% Temporary, and 8% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $57,826 per year, or $27.8 per hour.

PMO Support Analyst | Management Consultant III (MC-III)

BizFirst

Leesburg, VA • Remote

$125K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago


Job description

This is a remote position.


Position Description

PMO Support Analyst | Management Consultant III (MC-III)


Program

OneStream Implementation

Location

100% Remote

Workstream

PMO

Skillset Focus Area

PM Support

Labor Category (LCAT)

Management Consultant III (MC-III)

Education & Experience

Bachelor's degree and 10 years of experience

Security Clearance

Secret or above


Position Summary

The PMO Support Analyst supports the lead PM with day-to-day delivery management for the OneStream implementation by helping execute core PMO processes, maintain project controls, and improve visibility into delivery status across government, contractor, and implementation teams. This role works closely with the project manager, schedulers, workstream owners, and client stakeholders to support governance routines, status reporting, RAID management, action tracking, meeting coordination, and project administration. The role operates in a structured federal/GPS environment where milestone discipline, documented decisions, dependency tracking, and timely follow-up are critical to supporting requirements, testing, training, deployment, certification, and post-go-live readiness activities.

Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation.


Key Responsibilities

• Support preparation of weekly status reports, dashboards, milestone updates, and governance materials for agency and project leadership.

• Maintain RAID logs, action trackers, decision logs, meeting records, and other PMO artifacts in accordance with project standards.

• Collect and consolidate status inputs from functional, technical, data, testing, and training workstreams for integrated project reporting.

• Support project meetings by scheduling sessions, preparing agendas, capturing notes, and tracking follow-up actions to closure.

• Monitor milestones, deliverables, approval dates, and governance deadlines to help keep the implementation on schedule.

• Assist with dependency tracking across functional, data, security, and technical teams.

• Support change control, document management, and project communications using established PMO processes and templates.

• Help ensure decisions, risks, issues, and stakeholder actions are documented clearly and reflected in project plans and reporting.

• Support readiness tracking across major implementation events such as requirements approval, ATO activities, SIT, training, UAT, documentation handoff, and agency approval.


Required Qualifications

• Experience supporting PMO, project coordination, or project controls in a federal environment.

• Familiarity with standard PMO artifacts such as status reports, dashboards, RAID logs, action trackers, decision logs, and meeting minutes.

• Ability to coordinate inputs across multiple workstreams and maintain accurate, timely reporting in a deadline-driven environment.

• Strong organizational skills and attention to detail, especially for follow-up tracking, milestone monitoring, and document control.

• Strong written and verbal communication skills with the ability to support coordination across government, contractor, and technical stakeholders.

• Familiarity with implementation lifecycle activities such as requirements, design, testing, training, deployment, and stabilization.

• Ability to work within formal governance structures, documented processes, and approval-driven delivery environments.

• Proficiency with project scheduling, reporting, and collaboration tools used to support PMO operations.

• DoD Experience a plus


Client Benefits

• Family Health Care (54% cost covered for the entire family)

• Family Dental (54% cost covered for the entire family)

• Family Vision (54% cost covered for the entire family)

• Flexible Spending Account

• Overutilization bonuses for Time and Materials (T&M) contracts

• Lifetime Event Bonuses (e.g., child, marriage)

• Profit-sharing arrangement for any work brought into the company

• Unlimited Leave with Approval

• 401k 100% employer match on first 3% invested

• $1,000 training budget