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Remote Desktop Support Analyst Jobs in Silver Spring, MD

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... days), will consider remote Position type: Multiyear contract This is an Application Support ... This role is a Technology Support Analyst position responsible for providing frontline production ...

Maximus

Customer Service Representative - Help Desk (Temp)

VA · On-site +1

$17 - $21.75/hr

... in providing Desktop and Operational Support to assigned site and remote offices. - Install ... Strong analytical and problem-solving skills - Ability to follow processes, procedures, and ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

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Showing results 21-40

All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Silver Spring, MD

Remote Desktop Support Analyst information

See Silver Spring, MD salary details

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$27

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote desktop support analyst in Silver Spring, MD is $27.80, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $31.06 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Silver Spring, MD? For Remote Desktop Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Remote Desktop Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Desktop Support Analyst jobs? Cities near Silver Spring, MD with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 2% Temporary, and 8% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $57,826 per year, or $27.8 per hour.

HR Technology Support Analyst

System One

Vienna, VA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Title: HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and established 1099 (no c2c) Work Model: hybrid is ideal (onsite 3 days), will consider remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM support, and maintaining system stability through repeatable support processes. This role requires 3-5 years of professional experience and hands on Oracle HCM support experience. This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for incidents and service requests, performs ticket triage and issue resolution, monitors support queues, validates system changes, coordinates releases, maintains documentation, and identifies opportunities to improve support processes and reduce recurring issues. The position is focused on operational support and system stability rather than system implementation or development.

Responsibilities

  • Serve as the first point of contact for technology-related support requests and incidents
  • Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
  • Monitor support queues and intake channels to ensure timely response
  • Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles
  • Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities
  • Perform basic system validations, data checks, and post-release verification activities
  • Identify recurring issues and recommend improvements to reduce manual effort and repeat incidents
  • Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities
  • Maintain and update reference materials and support documentation
Requirements
  • 3-5 years of hands-on operational support experience in a production support environment
  • Experience with Oracle HCM and/or Service Now is preferred
  • Familiarity with Incident and Request Management concepts
  • Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
  • Strong organizational and prioritization skills
  • Excellent communication and customer service skills
  • Ability to follow defined processes and work independently within established guidelines

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1