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Remote Desk Jobs in Tennessee (NOW HIRING)

OneOncology

Service Desk Technician II

Nashville, TN · On-site +1

The Service Desk at OneOncology serves as the primary point of contact for all technology-related ... This is a full-time remote role. While we're hiring remotely, candidates in the Nashville, TN ...

New

Fourteen Foods

A minimum of 3 years working in a help desk environment. * Tech savvy with working knowledge of office automation production, databases, and remote control. * Good understanding of computer systems ...

New

Sharp Electronics

National Help Desk Engineer

Kingsport, TN · On-site +1

$60K - $70K/yr

Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time ...

Pomeroy

AI Developer

Knoxville, TN · Remote

Director, Global IT Service Desk & Quality & Performance Management Location: Flexible / Remote with global collaboration Role Overview We are looking for a hands-on AI developer to support the ...

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How much do remote desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Tennessee?

The most popular types of Desk jobs in Tennessee are:

What are popular job titles related to Remote Desk jobs in Tennessee?

For Remote Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Tennessee look for?

The top searched job categories for Remote Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Desk jobs?

Cities in Tennessee with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Tennessee as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Service Desk Technician II

OneOncology

Nashville, TN • On-site, Remote

Full-time

Posted 2 days ago

New

OneOncology rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

The Service Desk at OneOncology serves as the primary point of contact for all technology-related issues, responding to end-user incidents and service requests while acting as a key liaison between customers and the Technology organization. This role represents the IT team to internal stakeholders and contributes to the ongoing improvement and development of the Service Desk.

The Service Desk Technician IIresolvesTier 1 tickets, manages escalations, and contributes to service improvements. The ideal candidate operates independently on moderately complex issues, demonstrates strong situational awareness, and maintains a consistently professional demeanor in all interactions. A coachable mindset is essential, enabling continuous growth in technical knowledge, processes, and overall career development.

This is a full-time remote role. While we're hiring remotely, candidates in the Nashville, TN areawillworkin a hybrid capacity from our headquarters.

Responsibilities:

  • Resolve Tier 1 incidents and service requests independently, including software, hardware, network, and account issues.

  • Act as a resource for Service Desk Technician I team members, promoting knowledge sharing, process adherence, and continuous improvement.

  • Perform advanced diagnosis and root-cause analysis on recurring issues; contribute to problem records.

  • Provide excellent customer service through both incoming phone calls and the ticketing system to our internal user base.

  • Ensure timely ticket response and resolution against defined SLA and CSAT targets.

  • Triage and escalate customer issues to Tier 2 or Tier 3 teams as necessary, with complete documentation and clear hand-off notes.

  • Maintain accurate documentation, troubleshooting guides, and knowledge base articles for both technicians and end users.

  • Participate in hardware& softwaresetup, onboarding, and offboarding for new and departing OneOncology users.

  • Inventory and Asset Management duties as needed.

  • Participate in 24x7 on-call support rotation.

  • Occasional travel, if needed.

  • Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Required or Preferred Qualifications (specify within):

  • Proven experience resolving Tier 1 tickets in an enterprise or MSP environment.

  • Strong troubleshooting and diagnostic skills across Windows, Microsoft 365, Active Directory, and remote support tools.

  • Strong written and verbal communication skills, with the ability to effectively influence and engage stakeholders in a highly remote and phone-intensive work environment.

  • Ability to work independently on complex issues while collaborating effectively with peers and other IT teams.

  • Understanding of ITSM concepts including incident, request, and escalation processes.

  • Ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or Service Desk resource availability is low.

  • Experience with the following areasisa plus: ServiceNow, SSO, Okta, Office Applications, and Zoom Contact Center.

Essential Competencies:

  • High school diploma or GED required; college degree in a relevant field is preferred.

  • 1-3 or more years of recent experience in technology, service desk, or helpdesk support.

  • Experience supporting enterprise environments strongly preferred.

  • Healthcare related experience a plus.

  • Certifications such as A+, Network+, or ITIL Foundation preferred; education and/or demonstrated experience may be substituted.

  • Attendance is an essential job function.

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