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Remote Desk Jobs in Ontario (NOW HIRING)

Mackenzie Health

Manager, Service Desk

Richmond Hill, ON · On-site +1

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high ...

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

Collaborating with your contact centre and help desk teams to respond to customer inquiries via ... Remote work must be conducted from within Canada. Exceptional candidates will be fluent both ...

Gatekeeper

Note: This is a fully remote position, open to applicants based in Ontario . Role Overview ... Deal desk & quote-to-contract support * Generate, validate, and process quotes, ensuring accuracy ...

Mercor

Strategic Finance Specialist - Expert

Toronto, ON · On-site +1

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

Mercor

Strategic Finance Specialist - Expert

Toronto, ON · On-site +1

CA$85 - CA$100/hr

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

WES

Grants Associate (Remote)

Toronto, ON · Remote

CA$49K - CA$60K/yr

Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

Educate prospects who may not have considered remote assistants, virtual assistants, offshore ... The ability to run your own desk while still collaborating well across teams. * A genuine eagerness ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do:

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All JobsDesk JobsRemote Desk JobsRemote Desk Jobs in Ontario

Remote Desk information

See Ontario salary details

$18.5K

$65.7K

$161.5K

How much do remote desk jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote desk in Ontario is $65,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,500.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Ontario?

The most popular types of Desk jobs in Ontario are:

What job categories do people searching Remote Desk jobs in Ontario look for?

The top searched job categories for Remote Desk jobs in Ontario are:

What cities in Ontario are hiring for Remote Desk jobs?

Cities in Ontario with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Ontario as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,688 per year, or $31.6 per hour.

Manager, Service Desk

Richmond Hill, ON • On-site, Remote

Mackenzie Health
1 - 5K employees
Learn more about Mackenzie Healthexternal

Full-time

Re-posted 10 days ago

Job description

Job DescriptionReporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement. The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.      Contribute to safe, quality care by:
  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
  • Bachelor's degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
  • Minimum 5 - 7 years' recent related career experience in a large, complex organization.
  • Minimum 2 - 3 years' recent related career experience in management.
  • Experience with platforms such as:
    • ServiceNow ITSM solution
    • Active Directory
    • Microsoft Exchange
    • Office365
    • Windows Operating Systems
    • Microsoft Office
    • VPN
    • Enterprise antivirus
    • Mobile Devices
    • AV Equipment
 What else do you bring?
  • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
  • Critical thinking and problem-solving skills that enable quick resolution of issues.
  • Leadership abilities including the abilities to teach, direct and motivate staff.
  • Professionalism, attention to detail and focused customer service ethic.
  • Ability to handle and prioritize multiple demands concurrently.
  • Exercises initiative and good judgment with ability to multi-task.
  • Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
  • Demonstrated expertise in IT applications.
  • Ability to translate clinical/non- clinical issue into IT solutions.
  • Demonstrated commitment to professional development.
  • Demonstrated ability to promote and manage change.
  • Ability to work independently and as a member of a team.
  • Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
 Preferably, your profile also includes:
  • ITIL Certification an asset.
  • Project Management Professional (PMP) Designate is an asset.
 *You may be required to work at any site of Mackenzie Health.---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

---#MackenzieHealthCareers, #LI-JB2Employment Type: OTHER

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