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Remote Desk Research Jobs (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Answering and researching questions about the software's features. * Troubleshooting and resolving ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... qualitative research related to processes, programs and projects. • Update Solutions ...

Arcanium

Full Desk Recruiter

Full Desk Recruiter Location: Remote (Austin, TX preferred) About Us: Arcanium is a firm ... Market Research: Stay informed about industry trends, competitive landscape, and talent market ...

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ... You have strong analytical abilities and the initiative to research next steps to ensure excellent ...

Naviga

Accounting Service Desk Specialist (Remote)

The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ... You have strong analytical abilities and the initiative to research next steps to ensure excellent ...

Nordic

$20.75 - $26.75/hr

Document investigations and resolutions in a timely manner, using research to quickly understand ... US Remote * Must have a quiet, private working space * Must have high-speed internet availability ...

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely ... Assists with coordinating and implementing technical strategies related to patient care, research ...

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Remote Desk Research information

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How much do remote desk research jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote desk research in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Remote Desk Researcher?

A Remote Desk Researcher is a professional who gathers, analyzes, and reports on information using online resources and databases from a remote location. Their work typically involves searching for data, reviewing literature, compiling reports, and synthesizing findings to help organizations make informed decisions. Desk research is also known as secondary research, as it relies on existing information rather than gathering new data through fieldwork. This role is well-suited for individuals with strong analytical, organizational, and communication skills who can work independently without needing to be on-site.

What is the difference between Remote Desk Research vs Remote Data Analyst?

AspectRemote Desk ResearchRemote Data Analyst
Required CredentialsBachelor's in research, social sciences, or related fieldsBachelor's or higher in data science, statistics, or related fields
Work EnvironmentPrimarily independent, using online resources and databasesAnalyzing datasets, using statistical tools and software
Employer & Industry UsageMarket research firms, consulting, academiaTech companies, finance, healthcare, marketing
Common Search & ComparisonRemote Desk Research vs Remote Data Analyst

Remote Desk Research involves gathering information from online sources, focusing on qualitative data collection. Remote Data Analysts interpret and analyze data sets to generate insights. While both roles require analytical skills and often work remotely, Desk Researchers focus on information gathering, whereas Data Analysts focus on data processing and interpretation.

What are the key skills and qualifications needed to thrive as a Remote Desk Researcher, and why are they important?

To thrive as a Remote Desk Researcher, you need strong analytical skills, attention to detail, and proficiency in gathering and synthesizing information from diverse sources, often supported by a degree in social sciences, business, or a related field. Familiarity with online research databases, advanced search tools, and spreadsheet or data visualization software is typically required. Excellent written communication, self-motivation, and time management help set top performers apart in this role. These skills ensure that research is thorough, accurate, and delivered efficiently, enabling organizations to make informed decisions based on reliable data.

What are some common challenges faced by remote desk researchers, and how can they be overcome?

Remote desk researchers often encounter challenges such as information overload, verifying the credibility of online sources, and maintaining productivity without direct supervision. To overcome these, it's important to develop strong organizational skills, use reputable databases and research tools, and establish a structured daily routine. Regular communication with team members and setting clear research objectives can also help ensure accuracy and efficiency while working remotely.
More about Remote Desk Research jobs
What cities are hiring for Remote Desk Research jobs? Cities with the most Remote Desk Research job openings:
What are the most commonly searched types of Desk Research jobs? The most popular types of Desk Research jobs are:
What states have the most Remote Desk Research jobs? States with the most job openings for Remote Desk Research jobs include:
What job categories do people searching Remote Desk Research jobs look for? The top searched job categories for Remote Desk Research jobs are:
Remote Desk Research jobs near you
Infographic showing various Remote Desk Research job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Service Desk Support Analyst II - Minneapolis, MN

Service Desk Support Analyst II - Minneapolis, MN

Road Safety Services, Inc.

Minneapolis, MN • On-site, Remote

$21 - $28.75/hr

Full-time

Posted 3 days ago

Job description

Road Safety Services, Inc. (RSS) is the second-largest provider of highway striping and pavement markings for roads and parking lots across the United States. We value safety, quality, and integrity in everything we do. As our company continues to grow through both acquisition and expansion, we're looking for a Service Desk Support Analyst II who can solve complex technical problems both remotely and in the field.

We are also looking for someone who is comfortable using AI tools as part of their daily workflow. The ideal candidate already leverages tools like Microsoft Copilot, ChatGPT, or Claude to research issues, create documentation, develop scripts, and improve efficiency while exercising sound judgment and validating results.

Position Summary

The Service Desk Support Analyst II provides advanced technical support across more than 50 locations and multiple operating companies. This role combines remote service desk support with hands-on field work, supporting end users, infrastructure, Microsoft cloud technologies, and IT projects. Success in this role requires strong troubleshooting skills, initiative, and a mindset focused on continuous improvement through automation and AI.

Key ResponsibilitiesTechnical Support
  • Provide remote support via phone, email, and remote access tools.
  • Troubleshoot and resolve complex hardware, software, network, and system issues.
  • Document incidents, resolutions, and troubleshooting steps in the ticketing system.
  • Use AI tools to accelerate research, diagnostics, scripting, and documentation while validating outputs before implementation.
Field & Infrastructure Support
  • Provide on-site support at offices and operational locations.
  • Install, upgrade, repair, and replace computers, servers, printers, and peripherals.
  • Configure and maintain network equipment including switches, routers, wireless devices, and cabling.
  • Support office relocations, expansions, and new site launches.
Identity & Cloud Administration
  • Administer and troubleshoot Microsoft Entra ID and Microsoft 365.
  • Manage user provisioning, access controls, groups, SSO, and MFA.
  • Maintain security best practices and user access governance.
Automation & Process Improvement
  • Identify opportunities to automate repetitive tasks using PowerShell, Power Automate, or similar tools.
  • Create and maintain documentation, knowledge base articles, and technical procedures.
  • Analyze support trends and recommend improvements to processes, technology, and service delivery.
Team Collaboration
  • Partner with IT team members and business stakeholders to resolve escalated issues.
  • Mentor Tier I support staff and share best practices.
  • Participate in projects supporting company growth, acquisitions, and operational efficiency.
QualificationsRequired
  • 4+ years of IT support experience, including at least 2 years in a Tier II or similar role.
  • Experience administering and troubleshooting Microsoft Entra ID (Azure AD).
  • Experience supporting Microsoft 365 environments.
  • Strong knowledge of Windows operating systems, hardware support, and networking fundamentals.
  • Experience with ticketing systems, remote support tools, and IT asset management.
  • Demonstrated ability to balance remote support with hands-on field work.
  • Experience using AI tools such as Copilot, ChatGPT, or Claude to improve productivity.
  • Strong troubleshooting, communication, and customer service skills.
  • Valid driver's license and ability to travel.
Preferred
  • Experience supporting multi-site organizations.
  • PowerShell, Power Automate, or other automation experience.
  • Experience with networking infrastructure and office buildouts.
  • CompTIA, Microsoft, ITIL, or similar certifications.
  • Experience supporting hybrid and cloud-based environments.
Travel Requirements
  • Approximately 25% overnight travel throughout the United States.
Why Join RSS?

At RSS, you'll support a growing nationwide organization, work with modern technologies, and play a key role in keeping our teams productive and connected. We encourage innovation, continuous learning, and practical use of AI and automation to improve how work gets done.

Road Safety Services, Inc. is an Equal Opportunity Employer.

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