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Remote Desk Research Jobs in Arizona (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Provides technical guidance by identifying problems, researching answers, following knowledge base ... Experience supporting Remote Desktop Services environments * Working knowledge of password ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Provides technical guidance by identifying problems, researching solutions, following knowledgebase ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Provides technical guidance by identifying problems, researching solutions, following knowledgebase ...

The State of Arizona

GRANTS COORDINATOR

Phoenix, AZ · On-site +1

$43K - $70K/yr

... research and analysis. OEO is also home to the Arizona Finance Authority, which offers innovative ... The Grant Compliance Specialist performs risk assessments, plans and conducts desk reviews and on ...

Arizona Department of Administration

$90K/yr

REMOTE OPTIONS, PHOENIX Categories: Accounting/Auditing, Administrative Support/Customer Service ... Conduct desk reviews and assist in on-site/virtual monitoring of all RHTP sub recipient fiscal ...

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All JobsDesk Research JobsRemote Desk Research JobsRemote Desk Research Jobs in Arizona

Remote Desk Research information

What is a remote desk researcher?

A Remote Desk Researcher is a professional who gathers, analyzes, and reports on information using online resources and databases from a remote location. Their work typically involves searching for data, reviewing literature, compiling reports, and synthesizing findings to help organizations make informed decisions. Desk research is also known as secondary research, as it relies on existing information rather than gathering new data through fieldwork. This role is well-suited for individuals with strong analytical, organizational, and communication skills who can work independently without needing to be on-site.

What are the key skills and qualifications needed to thrive as a remote desk researcher, and why are they important?

To thrive as a Remote Desk Researcher, you need strong analytical skills, attention to detail, and proficiency in gathering and synthesizing information from diverse sources, often supported by a degree in social sciences, business, or a related field. Familiarity with online research databases, advanced search tools, and spreadsheet or data visualization software is typically required. Excellent written communication, self-motivation, and time management help set top performers apart in this role. These skills ensure that research is thorough, accurate, and delivered efficiently, enabling organizations to make informed decisions based on reliable data.

What are some common challenges faced by remote desk researchers, and how can they be overcome?

Remote desk researchers often encounter challenges such as information overload, verifying the credibility of online sources, and maintaining productivity without direct supervision. To overcome these, it's important to develop strong organizational skills, use reputable databases and research tools, and establish a structured daily routine. Regular communication with team members and setting clear research objectives can also help ensure accuracy and efficiency while working remotely.

What is the difference between Remote Desk Research vs Remote Data Analyst?

AspectRemote Desk ResearchRemote Data Analyst
Required CredentialsBachelor's in research, social sciences, or related fieldsBachelor's or higher in data science, statistics, or related fields
Work EnvironmentPrimarily independent, using online resources and databasesAnalyzing datasets, using statistical tools and software
Employer & Industry UsageMarket research firms, consulting, academiaTech companies, finance, healthcare, marketing
Common Search & ComparisonRemote Desk Research vs Remote Data Analyst

Remote Desk Research involves gathering information from online sources, focusing on qualitative data collection. Remote Data Analysts interpret and analyze data sets to generate insights. While both roles require analytical skills and often work remotely, Desk Researchers focus on information gathering, whereas Data Analysts focus on data processing and interpretation.

What are popular job titles related to Remote Desk Research jobs in Arizona?

For Remote Desk Research jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Desk Research jobs in Arizona look for?

The top searched job categories for Remote Desk Research jobs in Arizona are:

What cities in Arizona are hiring for Remote Desk Research jobs?

Cities in Arizona with the most Remote Desk Research job openings:

Remote Desk Research jobs near you
Infographic showing various Remote Desk Research job openings in Arizona as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution.

IT Help Desk Level 2

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$22 - $28/hr

Other

Posted 4 days ago

Job description

Position Summary
The Service Delivery Technician II provides technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently.
The Service Delivery Technician II is accountable for maintaining customer satisfaction through proactive communication and rapid response, and serves as a technical escalation point for complex or unresolved client tickets submitted via phone, chat, or the ticketing system. This position also acts as a resource for Service Delivery Technician I team members on advanced technical issues, with a focus on technical depth and mentorship.
Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customers' description of problems, troubleshoots and provides solutions, summarizes and documents interactions.
  • Resolves complex tickets escalated from Level I, applying advanced troubleshooting to reach resolution or route the issue to the appropriate next-level team.
  • Serves as the primary point of escalation for Level I technicians, providing technical direction, mentorship, and resolution guidance on complex or unresolved issues.
  • Assesses customers' technical support needs and handles/routes tickets accordingly, using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching answers, following knowledge base articles, and guiding clients through corrective steps.
  • Proactively writes and updates knowledge base articles.
  • Reviews and approves knowledge base articles submitted by Level I technicians prior to publication.
  • Achieves predetermined/specified performance goals.
  • Follows designated workflows and escalation procedures while maximizing support utilization.
  • Partners with the Service Desk Manager on recurring or high-impact incidents, providing root-cause input and follow-up documentation.
  • Participates in Trapp internal meetings and required trainings.
  • Maintains a professional image and demonstrates and adheres to all Trapp policies and procedures.
  • Other duties as assigned.

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures, company policies and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Qualifications
  • Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred.
  • Demonstrates strong analytical and troubleshooting skills, with the ability to quickly isolate root causes and resolve technical issues
  • Excellent communication skills, including clear and professional verbal, written, and active listening abilities
  • Ability to compose grammatically accurate, concise, and well-documented notes and ticket updates
  • Experience creating and maintaining technical documentation and Standard Operating Procedures (SOPs)
  • Thrives in a fast-paced, technically demanding environment with shifting priorities• Proven experience administering Windows Server environments, including Active Directory (user provisioning/de-provisioning, security group management, and permissions/access control)
  • Strong working knowledge of Microsoft O365 Exchange, including license management, distribution list and group creation, and access/permissions configuration
  • Hands-on experience with VMware vSphere\VMM\Hyper-V for virtual infrastructure management
  • Proficiency with FSLogix profile management in cloud-hosted virtual desktop environments
  • Experience supporting and administering cloud-hosted virtual environments (RDS/VDI)
  • Solid understanding of both Windows OS and macOS environments
  • Proficiency in PowerShell, including script creation and automation for administrative tasks
  • Experience with email security and threat protection platforms such as Proofpoint and Barracuda
  • Familiarity with RMM/monitoring tools, specifically Atera
  • Experience supporting Remote Desktop Services environments
  • Working knowledge of password/credential management tools such as 1Password
  • Proficient use of ticketing systems for issue tracking and resolution
  • Strong technical documentation skills, with the ability to create clear, accurate SOPs and knowledge base articles
  • CompTIA A+ certification, required.
  • High School Diploma or GED equivalent, required.

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