ZipRecruiter

Log In

2

Remote Escalations Specialist Jobs (NOW HIRING)

Remote Services Inc.

Mobility Specialist

Mobility Specialist Join Remote at a pivotal time and contribute significantly as a Mobility ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

Remote Services Inc.

Mobility Specialist - EMEA

Mobility Specialist - EMEA Remote-EMEA About Remote Remote is solving modern organizations' biggest ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

You'll build on core support skills to handle escalated issues with growing independence, learn ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... escalation. * Skillset to troubleshoot and resolve end-user hardware and software problems in ...

Remote Services Inc.

Mobility Specialist - AMER

Mobility Specialist - AMER Remote-AMER About Remote Remote is solving modern organizations' biggest ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

Axxys Technologies, Inc.

Solutions Specialist

Plano, TX · On-site +1

... remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. Axxys ... Solutions Specialists may collaborate on escalated or high priority issues that cross multiple ...

next page

Showing results 1-20

All JobsEscalations Specialist JobsRemote Escalations Specialist Jobs

Remote Escalations Specialist information

See salary details

$14

$24

$31

How much do remote escalations specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote escalations specialist in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote escalations specialist, and why are they important?

To thrive as a Remote Escalations Specialist, you need strong problem-solving skills, in-depth product or service knowledge, and experience in customer service, often supported by a relevant degree or prior support roles. Familiarity with CRM platforms such as Salesforce, ticketing systems, and communication tools like Slack or Zoom is typically required. Exceptional communication, patience, and resilience help you manage complex customer issues and collaborate with cross-functional teams. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does a remote escalations specialist typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Specialist, you will often work closely with various departments such as technical support, product development, and customer success teams to address and resolve complex customer concerns. This collaboration usually involves regular virtual meetings, shared documentation, and ticketing systems to ensure everyone is aligned on the issue and its resolution. Effective communication and coordination are key, as you'll be responsible for gathering information from multiple sources and relaying updates to both customers and internal stakeholders. Building strong relationships with colleagues in different departments can help expedite solutions and improve the overall customer experience.

What is the difference between Remote Escalations Specialist vs Customer Support Agent?

AspectRemote Escalations SpecialistCustomer Support Agent
CredentialsTechnical knowledge, problem-solving skills, sometimes certifications in specific toolsBasic customer service skills, sometimes certifications in communication
Work EnvironmentHandles complex issues, often in a specialized team, remoteHandles general customer inquiries, remote or on-site
Employer & IndustryTech, SaaS, e-commerce companiesRetail, telecom, service industries
Search & Comparison IntentFocus on resolving escalated issues, technical troubleshootingGeneral customer assistance, inquiries

The Remote Escalations Specialist focuses on resolving complex, escalated customer issues often requiring technical expertise, while Customer Support Agents handle routine inquiries and general support. Both roles are remote-friendly and essential for customer satisfaction, but they differ in complexity and specialization.

What does a remote escalations specialist do?

A Remote Escalations Specialist handles complex or unresolved customer issues that frontline support agents are unable to solve. They work remotely to analyze problems, communicate with customers and internal teams, and ensure timely and effective resolution of escalated cases. Their responsibilities often include troubleshooting technical issues, providing detailed documentation, and maintaining high customer satisfaction. Strong problem-solving skills and the ability to manage multiple cases at once are essential in this role.
More about Remote Escalations Specialist jobs
What cities are hiring for Remote Escalations Specialist jobs? Cities with the most Remote Escalations Specialist job openings:
What are the most commonly searched types of Escalations Specialist jobs? The most popular types of Escalations Specialist jobs are:
What states have the most Remote Escalations Specialist jobs? States with the most job openings for Remote Escalations Specialist jobs include:
What job categories do people searching Remote Escalations Specialist jobs look for? The top searched job categories for Remote Escalations Specialist jobs are:
Remote Escalations Specialist jobs near you
Infographic showing various Remote Escalations Specialist job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,668 per year, or $24.4 per hour.

Support Escalations Specialist (6-Month Contract)

Outschool

Remote

$25/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

The Company:
Outschool's mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.
We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1.5M passionate learners with more than $100M in annual bookings.
Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.
About The Role:
As part of the CX team, you'll handle escalated tickets from parents and teachers - the ones without an obvious answer, where you'll be making independent judgment calls without a playbook for every situation. You'll also occasionally handle Trust & Safety escalations, which can include sensitive content. We're looking for someone with strong investigative, decision-making, and writing skills who thrives on resolving complex, ambiguous issues in a fast-paced environment.
We prioritize candidates based in the San Francisco Bay Area. That said, we are open to candidates outside the Bay Area based on experience and fit.
Core Responsibilities:
  • Resolve escalated customer support tickets from parents and teachers, primarily via email
  • Investigate ambiguous situations and make sound decisions under time pressure
  • Handle occasional Trust & Safety escalations, which may involve sensitive content including reports related to minors, self-harm, or abuse
  • Communicate outcomes clearly and with care, including when the answer isn't what the customer hoped for
  • Share useful context and feedback from your ticket work with the broader CX team

Desired Experience & Skills:
  • Strong written communication, especially for difficult or sensitive conversations
  • Judgment under ambiguity: you can make a decision, explain your reasoning, and keep moving
  • Able to engage with occasional heavy content without it derailing your work
  • Comfortable working independently in a remote, fast-paced environment

Nice to Haves:
  • Experience in K-12 education
  • Startup experience
  • Prior experience with escalated support tickets
  • Prior exposure to Trust & Safety, content moderation, or other judgment-heavy work

Hours and Compensation:
  • Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week, with an anticipated hourly rate of $25.00.

Benefits:
  • This is a contract role. As a contractor, benefits are not included; however, a full benefits package would be available if converted to a full-time employee.

Benefits & Culture:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
  • Shared Financial Success: Competitive salaries, stock options, and retirement plans
  • Health: Comprehensive medical, dental, vision, disability, and life insurance
  • Wellness: Annual wellness stipend, access to coaching & therapy, and pet wellness plans
  • PTO & Family Benefits: Generous PTO and family leave policies
  • Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.
  • Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes
  • Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org's nonprofit programs

Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com.
Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.
Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.
Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all). If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.

Apply