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Remote Escalations Specialist Jobs (NOW HIRING)

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NV · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

IL · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NC · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

GA · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

TX · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

WI · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

PA · Remote

$83K - $104K/yr

The Area Technical Specialist will travel at least 65% of their time. You will be onsite on a ... Provide hands-on technical training, Remote escalation support and emergency on-site technical ...

Remote Services Inc.

Mobility Specialist

Mobility Specialist Join Remote at a pivotal time and contribute significantly as a Mobility ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

Remote Services Inc.

Mobility Specialist - EMEA

Mobility Specialist - EMEA Remote-EMEA About Remote Remote is solving modern organizations' biggest ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

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Remote Escalations Specialist information

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$31

How much do remote escalations specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote escalations specialist in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $26.92 per hour, depending on experience, location, and employer.

What does a remote escalations specialist do?

A Remote Escalations Specialist handles complex or unresolved customer issues that frontline support agents are unable to solve. They work remotely to analyze problems, communicate with customers and internal teams, and ensure timely and effective resolution of escalated cases. Their responsibilities often include troubleshooting technical issues, providing detailed documentation, and maintaining high customer satisfaction. Strong problem-solving skills and the ability to manage multiple cases at once are essential in this role.

How does a remote escalations specialist typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Specialist, you will often work closely with various departments such as technical support, product development, and customer success teams to address and resolve complex customer concerns. This collaboration usually involves regular virtual meetings, shared documentation, and ticketing systems to ensure everyone is aligned on the issue and its resolution. Effective communication and coordination are key, as you'll be responsible for gathering information from multiple sources and relaying updates to both customers and internal stakeholders. Building strong relationships with colleagues in different departments can help expedite solutions and improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a remote escalations specialist, and why are they important?

To thrive as a Remote Escalations Specialist, you need strong problem-solving skills, in-depth product or service knowledge, and experience in customer service, often supported by a relevant degree or prior support roles. Familiarity with CRM platforms such as Salesforce, ticketing systems, and communication tools like Slack or Zoom is typically required. Exceptional communication, patience, and resilience help you manage complex customer issues and collaborate with cross-functional teams. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

What is the difference between Remote Escalations Specialist vs Customer Support Agent?

AspectRemote Escalations SpecialistCustomer Support Agent
CredentialsTechnical knowledge, problem-solving skills, sometimes certifications in specific toolsBasic customer service skills, sometimes certifications in communication
Work EnvironmentHandles complex issues, often in a specialized team, remoteHandles general customer inquiries, remote or on-site
Employer & IndustryTech, SaaS, e-commerce companiesRetail, telecom, service industries
Search & Comparison IntentFocus on resolving escalated issues, technical troubleshootingGeneral customer assistance, inquiries

The Remote Escalations Specialist focuses on resolving complex, escalated customer issues often requiring technical expertise, while Customer Support Agents handle routine inquiries and general support. Both roles are remote-friendly and essential for customer satisfaction, but they differ in complexity and specialization.

More about Remote Escalations Specialist jobs

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Cities with the most Remote Escalations Specialist job openings:

What are the most commonly searched types of Escalations Specialist jobs?

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What states have the most Remote Escalations Specialist jobs?

States with the most job openings for Remote Escalations Specialist jobs include:

What job categories do people searching Remote Escalations Specialist jobs look for?

The top searched job categories for Remote Escalations Specialist jobs are:

Remote Escalations Specialist jobs near you
Infographic showing various Remote Escalations Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 5% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,668 per year, or $24.4 per hour.

Executive & Social Media Escalations Expert

Oscar Health

Tempe, AZ • Remote

$46K - $60K/yr

Full-time

PTO

Posted 7 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

262nd of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring an Executive & Social Media Escalations Specialist to join our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

The Executive & Social Media Escalation Expert, Member and Provider Services, solves complex member and provider issues by using the technical tools across the production operation. You will use important skills objectively to review complex cases escalated by members and providers through executive level complaints and social media platforms.

You will report into the Associate Director, Member & Provider Escalations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $46,202.40 - $60,640.65 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Manage and resolve high-visibility executive level complaints with urgency and professionalism.

  • Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.

  • Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.

  • Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.

  • Be the primary liaison to strengthen feedback loops and track new member and provider trends.

  • Provide direct guidance to Service Operations representatives across multiple communication channels.

  • Compliance with all applicable laws and regulations.

  • Other responsibilities as assigned.

Requirements:

  • 2+ years previous work experience in production based environment

  • 2+ years quantitative or analytical skills focused on solving problems

  • High school diploma or GED

  • 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone

Bonus points:

  • Bachelor's Degree

  • Advanced Google Suite or Microsoft Office capabilities

  • Advanced Operations Certificate (Lean Six Sigma or similar)

  • Previous project oversight experience

  • Proficiency navigating and working in multi-system environment

  • Prior career practice relating to conflict management and providing feedback to others

  •  

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