Remote Debt Collector Jobs in Decatur, GA (NOW HIRING)

Rytech Restoration is a nationally recognized leader in the restoration industry, helping homeowners and businesses recover from water damage, mold, and property loss. Our work is built on integrity and accountability, and our team reflects that every day.

As part of Fortify Companies, we are part of a growing family that is redefining property protection across markets nationwide. Working with Rytech means working with franchise owners across the country, third-party administrators, and insurance carriers to create a seamless experience for customers when they need us most. Backed by Summit Partners, we have the stability of a 30-year company and the energy of a brand that is growing fast.

Our franchise owners go out every day, respond to emergencies, and help people put their properties back together. When that work is done, they need to get paid accurately and on time. That is where you come in.

As an Accounts Receivable Specialist at Rytech, you will manage a portfolio of franchise accounts, monitor outstanding balances, and work with franchise owners, third-party administrators, and insurance carriers to resolve billing issues and collect outstanding funds. You will make a high volume of outbound calls daily, develop aging reports, and run regular conference calls with franchise owners to keep their receivables moving.

This is a hybrid role based out of our Kennesaw, GA office. You will complete two weeks of on-site training, then work remotely on an ongoing basis. If you love building relationships, staying organized in a fast-moving environment, and seeing real results from your work, this is a great fit.

Accounts Receivable & Collections

      Monitor account details for non-payments, open balances, and aged receivables across assigned franchise accounts

      Make a minimum of 30 outbound calls daily to follow up on outstanding payments

      Work with franchise owners, third-party administrators, and insurance carriers to resolve billing inquiries

      Develop and maintain aging reports for your assigned franchise accounts

      Run scheduled conference calls with franchise owners to review open receivables and develop collection plans

Customer Service & Team Support

      Deliver excellent service to internal and external customers at every touchpoint

      Work proactively with department leaders and multiple levels of management

      Navigate difficult collection conversations with professionalism and a solutions-first mindset

      Support other departments during CAT (catastrophic event) response periods as needed

      Adhere to department policies, procedures, and compliance requirements

      Perform other duties as assigned to support the needs of the team and business.

Requirements

      Prior experience in accounts receivable, billing, or collections

      Strong proficiency in Microsoft Excel, Word, and Outlook

      Excellent written and verbal communication skills

      Ability to stay organized and manage a high-volume account load independently

      Comfort navigating collections conversations calmly and professionally

      Ability to adapt quickly to new systems (NetSuite experience is a plus, not a requirement)

You will stand out if you also bring:

      Experience working with franchise networks, third-party administrators, or insurance carriers

      Background in the restoration or property services industry

      1 or more years in accounts receivable or debt collection

      Detail-oriented and organized - you spot discrepancies and you follow up until they are resolved

      A relationship builder - franchise owners will count on you, and you take that seriously

      Comfortable with high call volume and a structured, process-driven workflow

      Calm under pressure - collections can be tense, and you handle it with professionalism

      Motivated by results - you like seeing aged balances move and accounts get closed

Benefits

      $22-$25 an hour based on experience; overtime as needed

      Medical, dental, and vision insurance

      401(k) retirement plan

      Health savings account (HSA), life insurance, and disability coverage

      Paid time off accrued based on tenure, plus company-recognized paid holidays

      Two weeks of paid on-site training in Kennesaw, GA; fully remote work thereafter

      A team that values plain talk, accountability, and doing right by our franchise partners

      Career growth opportunities within Rytech and across the broader Fortify Companies platform

We are looking for someone who takes ownership, communicates clearly, and genuinely cares about getting it right. If that is you, we would love to hear from you.

Equal Opportunity Employer

Rytech Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.

Employment is contingent upon successful completion of a drug screening and background check.