Remote Daisy Jobs (NOW HIRING)

Job Summary:
Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. The Remote Tech Support Consultant resolves audio-visual, networking, control, lighting, and surveillance issues for clients over the phone, managing cases from start to finish and collaborating with branch service and sales teams.
Responsibilities:
• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools.
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field.
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context.
• Client engagement: Build trust on every call.
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client.
• Payment collection: Collect payment from clients over the phone using Daisy payment links.
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs.
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact.
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context.
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales.
Qualifications:
Required:
• High school diploma or equivalent.
• 3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
• Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
• Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar).
• Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting).
• Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up recommended) and a quiet, dedicated workspace.
• Ability to work scheduled shifts within Daisy Call Center hours.
Preferred:
• Strong accountability and ownership; closes the loop without being chased.
• Client-centric and innovative mindset when approaching client interactions.
• Strong client service orientation and a clear, calm phone presence that de-escalates tough situations with clients as needed.
• Effective proactive problem-solving; comfortable working through ambiguity over the phone.
• Commitment to continuous learning and adaptability to new technologies.
• Collaborative across branch and central teams.
• Good attention to detail and disciplined use of CRM systems.
Company:
Daisy is helping individuals and families easily use and enjoy technology in their homes. Founded in 2023, the company is headquartered in Costa Mesa, USA, with a team of 201-500 employees. The company is currently Growth Stage.