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Remote Customer Support Engineer Jobs in Springfield, OR

Lane County, OR

Plans Examiner, Senior

OR · On-site +1

$41.73 - $55.74/hr

Customer Service Center, OR Job Type: Regular Remote Employment: Flexible/Hybrid Job Number ... Supporting consistent, accurate, and timely plan-review practices. * Contributing to the ...

Efi global

Fire Investigator

Eugene, OR · On-site +1

... to customers that caring counts. Each of our more than 700 professional engineers, fire ... WA area to support complex origin and cause investigations in a fulltime, remote role . This ...

Screw Products Inc.

Be Seen First

Outside Sales Reps

Eugene, OR · Remote

$35K - $100K/yr

... technical engineers. What You Will Do * Manage and develop SPI product sales throughout Oregon ... Visit existing and prospective customers regularly and maintain a high level of market activity

Danaher

District Sales Manager - West

Eugene, OR · On-site +1

$140K - $165K/yr

For more than 50 years, we have been empowering our customers to solve the most impactful ... The position is Bay Area-based, works remotely in support of the West region, and offers relocation ...

micro1 AI

AI Trainer - Microbiology Expert

Eugene, OR · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Springfield, OR

Remote Customer Support Engineer information

See Springfield, OR salary details

$40.4K

$81.3K

$112.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer support engineer in Springfield, OR is $81,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, OR?

For Remote Customer Support Engineer jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Springfield, OR look for?

The top searched job categories for Remote Customer Support Engineer jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Remote Customer Support Engineer jobs?

Cities near Springfield, OR with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,321 per year, or $39.1 per hour.

Technical Designer II - Social Systems

Pipeworks Studios

Eugene, OR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Pipeworks Studios is seeking a skilled Technical Designer II to join a large-scale multiplayer experience with deep social and community-driven systems. You'll help design, implement, and refine features that connect players-such as matchmaking, parties, and progression loops-while collaborating closely with both Pipeworks and partner teams. 
This is a highly collaborative role where you'll bridge design and engineering to bring robust social systems to life in a live, evolving environment. 
This is a full-time temporary role with extension or conversion to full-time regular employment possible after 6 months.  
Our studio is based in Eugene, Oregon. This role can work fully remote, hybrid, or in-office.
Responsibilities
  • Plan, design, and implement engaging social systems that promote player connection and long-term engagement. 
  • Build and iterate on system logic, scripting, and data setups within proprietary tools and technology. 
  • Collaborate with engineering to define requirements, debug issues, and maintain tool and content stability. 
  • Partner with UX and design leads to ensure consistent standards for matchmaking, progression, and player-to-player interactions. 
  • Tune gameplay and social loops to balance usability, reward, and engagement. 
  • Participate in playtests and integrate feedback from partner and internal teams. 
  • Create and maintain clear, actionable documentation for features, systems, and tools. 
  • Contribute to workflow and tooling improvements supporting the broader design team. 
  • Communicate clearly across disciplines and time zones to align technical and creative goals. 
Must Haves
  • C++ proficiency; comfortable completing a basic coding test. 
  • Professional experience as a systems or technical designer on a multiplayer or live-service title. 
  • Design experience with player-facing social systems such as friends, parties, matchmaking, and shared progression to enable the design and creation of sustainable social systems with long-term player engagement in mind. 
  • Technical experience writing text-based scripts to manage game systems (scripting in a Lua, Python, or similar language). 
  • Excellent cross-discipline communication skills, especially with engineering and UX. 
  • Familiarity with version control and collaboration tools (e.g., Perforce, Jira, Confluence). 

Nice-To-Have Skills
  • Experience developing or tuning live-service systems, events, or seasonal content. 
  • Exposure to analytics or telemetry workflows for player engagement and community health. 
  • Experience supporting or extending proprietary tools and pipelines. 
  • Hey Background in game engineering or scripting-heavy design roles. 
Education & Experience
  • 5+ years of relevant professional experience in game or technical design. 
  • At least one shipped title in a technical design capacity where they acted as a lead or principal for a feature, system, or tool  
  • Experience collaborating on live or multiplayer projects preferred. 
  • Comfortable working within embedded partner teams and proprietary toolsets. 
A Flexible Working Environment
Almost all of our roles allow for your choice of work location. We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid.
Benefits
  • Medical, Dental, and Vision
  • 401K with employer match
  • Employer Paid Life Insurance Policy
  • Generous Paid Time Off
  • 20 Paid Company Holidays
  • Relocation
  • Paid Parental Leave
  • Employee Assistance Program
  • Fitness Club Discounts
  • Sports Team Sponsorship
  • Annual Company Events
  • Project Wrap Parties
A Commitment to Diversity, Equity, and Inclusion
Pipeworks Studios recognizes the importance of creating an environment where all of our employees feel included and empowered to bring ideas to the the table. We value each employee's unique experiences and perspectives and recognize that it is both the smart and right thing to foster diversity, equity and inclusion within our organization.
By diversifying our workforce, increasing equity, and ensuring that our individual differences are valued, we are better able to deliver an experience that reflects, inspires, and connects with our audience... because games are for everyone!
Pipeworks provides equal employment opportunities to all employees and applicants without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.
Go to Pipeworks.com to see some of our continued efforts and our latest Diversity Report.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don't believe you meet every one of the qualifications above.

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