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Remote Customer Support Engineer Jobs in Springfield, OR

Customer & Sales Representative Support * Respond quickly and professionally to inbound calls ... Coordinate work requests with Design Assist Specialists, Estimating, Samples, Sales Engineering ...

Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ... Support monthly and quarterly close processes, including A/R subledger reconciliation to the ...

Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ... Support monthly and quarterly close processes, including A/R subledger reconciliation to the ...

Structural Plans Examiner

Eugene, OR · On-site +1

$95K - $129K/yr

... with architects, engineers, builders and fellow plan review colleagues to support safe and ... remote work should business need allow. Must reside in the State of Oregon and be able to report ...

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led ... Support high-volume and low-complexity engagements independently. This position is remote. Video ...

This position is remote and requires a Secret security clearance. Maximus TCS (Technology and ... Supports DevSecOps activities including CI/CD pipelines, automated testing, and secure deployment

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Remote Customer Support Engineer information

See Springfield, OR salary details

$40.4K

$81.3K

$112.3K

How much do remote customer support engineer jobs pay per year?

As of Jul 7, 2026, the average yearly pay for remote customer support engineer in Springfield, OR is $81,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $93,200.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Springfield, OR? For Remote Customer Support Engineer jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Springfield, OR look for? The top searched job categories for Remote Customer Support Engineer jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Remote Customer Support Engineer jobs? Cities near Springfield, OR with the most Remote Customer Support Engineer job openings:
Customer Service Sales Representative

Customer Service Sales Representative

Zuzick & Associates

Eugene, OR • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k