Remote Customer Support Engineer Jobs in Springfield, OR

Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.

Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 91,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.

This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.

In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

Who you are

• You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving.
• You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery.
• You're team-oriented: in a remote role, strong teammate connections are more important than ever.
• You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday.

What you'll do:

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 1030 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Required skills:

• 1+ years of experience with medical scheduling
• Excellent critical thinking and problem-solving abilities
• Highly organized and capable of managing competing priorities with strong time management
• Exceptional customer service and communication skillsable to explain complex or sensitive information clearly and empathetically
• Comfortable working both independently and as part of a team in a dynamic, evolving environment
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
• A mindset geared toward continuous improvement and operational efficiency
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Location: This is a fully remote position based in the US.

Employment Type: This is a full time position working 40 hours per week.

Work Hours: Float operates in the PST time zone.

Benefits:

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• Zero commute. Work wherever you are (on or around US hours)

Compensation:

Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000 per year. Individual compensation will be commensurate with the candidate's experience and location.

Culture:

We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.

At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk!

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.