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Remote Customer Support Engineer Jobs in Appleton, WI

Apex Systems

Senior Security Engineer

Appleton, WI · Remote

$109K - $149K/yr

Job#: 3035230 Overview This Senior Security Engineer Role is a remote, one-year contract position ... Support backend, middleware, infrastructure, and API integration efforts tied to security ...

Outagamie County

Child Support Specialist

Appleton, WI · On-site +1

$24.21 - $25.69/hr

Always exhibiting exemplary customer service skills, the Child Support Specialist collects ... Application for some remote work to be considered after 6 months in the position, however, this ...

The RLP Group

Be Seen First

Vice President of Operations

Green Bay, WI · Remote

$100K - $125K/yr

... customer support strategy; formulate and implement a strategic plan * Provide professional ... Experience managing and developing both onsite and remote teams * A strategic thinker who can ...

Foth

HVAC/Utilities Engineer

Green Bay, WI · On-site +1

This position will be based in Green Bay, WI or may be performed from a remote location. Primary ... Support on-site construction and installation efforts * Support checkout and start-up activities

Foth

HVAC/Utilities Engineer

Green Bay, WI · On-site +1

This position will be based in Green Bay, WI or may be performed from a remote location. Primary ... Support on-site construction and installation efforts * Support checkout and start-up activities

TIDI PRODUCTS LLC

Quality Engineer II

Neenah, WI · On-site +1

$90K - $110K/yr

Quality Engineer II supports and defines the quality requirements to design and manufacturing engineering teams, including customer and/or supplier expectations, regulatory requirements, applicable ...

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All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Appleton, WI

Remote Customer Support Engineer information

See Appleton, WI salary details

$38.1K

$76.7K

$105.9K

How much do remote customer support engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for remote customer support engineer in Appleton, WI is $76,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $87,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Appleton, WI? For Remote Customer Support Engineer jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Appleton, WI look for? The top searched job categories for Remote Customer Support Engineer jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Customer Support Engineer jobs? Cities near Appleton, WI with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Lead Waterfront/Marine Structural Engineer

Lead Waterfront/Marine Structural Engineer

Foth

Green Bay, WI • On-site, Remote

$110K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Foth is a 100% member-owned science and engineering consulting firm headquartered in Wisconsin, with over 85 years of success. Our 750 members across 33 locations are dedicated to solving our clients' toughest science and engineering challenges. Consistently ranked by Engineering News Record in the top 150 firms, we offer a values-based, collaborative, and flexible work environment with professional growth opportunities. If you thrive working alongside a smart and caring team, Foth may be the place for you.
Join our team and experience the Foth difference that contributes to our impressive 92+% member retention rate! Learn more at foth.com/careers. 


Foth is seeking a Lead Waterfront/Marine Structural Engineer to serve as the technical lead and designer on a variety of waterfront and coastal engineering projects. This role involves supporting the planning, engineering, and construction of shoreline protection, stabilization, and marine structures. The successful candidate will perform coastal conditions calculations, structural analysis, and develop construction documents, while also identifying and implementing the latest design technologies.  This role can be located in Green Bay, WI; Milwaukee, WI; Madison, WI; Marion, MA; Newport, RI; Jacksonville, FL; or remote for the right candidate.

Key Responsibilities:
  • Serve as technical lead and designer on a variety of coastal, waterfront, and marine infrastructure projects, supporting planning, engineering, and construction efforts
  • Perform coastal condition calculations and structural analyses to develop and review designs for shoreline protection, stabilization systems, and marine/waterfront structures, including projects in contaminated sediment remedial zones
  • Lead the development of construction documents, including plans and specifications, while ensuring compliance with applicable regulations and industry standards
  • Collaborate with Project Managers to establish and manage project budgets, schedules, deliverables, and quality standards
  • Identify and implement innovative design and engineering technologies, while developing and improving standard work practices for marine and coastal engineering
  • Contribute to Foth's technical excellence by maintaining regulatory knowledge and supporting the development of the firm's technical library in structural and coastal engineering
  • Support business development efforts by preparing and reviewing technical approaches and proposals, partnering with Client Team Leaders to build and maintain strong client relationships
  • Serve as the primary technical point of contact for clients throughout the project lifecycle, effectively communicating complex concepts to technical and non-technical audiences
  • Build, lead, and mentor high-performing, multidisciplinary teams, fostering collaboration and advancing coastal engineering competencies through coaching and professional development
Required Qualifications:
  • Bachelor's Degree in Engineering
  • Minimum 10 years of structural engineering experience in the areas of feasibility, design, and/or construction management
  • Experience with developing construction documents including plans and specifications
  • Professional Engineer License (or ability to obtain within 12 months)
Preferred Qualifications:
  • Master's Degree in Civil/Structural Engineering
  • Minimum of 15 years with an engineering consulting firm with an emphasis in coastal or environmental engineering or science
  • Previous experience with the following: Integrating complex engineering and environmental sciences on coastal projects, establishing working relationships with regulators, projects on the Great Lakes or in the Midwest
$110,000 - $165,000 a year
The base compensation listed for this job posting reflects a general range for the posted position.  Base compensation will vary based on factors such as: years of experience, location, level of responsibility and licenses/certifications. In addition to base compensation, Foth members may be eligible to receive bonuses through our Earned Performance Incentive program. All employees are eligible for On-the-Spot bonuses.  Exempt members are also eligible for either quarterly and/or annual bonuses.  Eligible full-time and part-time members will be offered medical, dental, vision insurance, employee assistance program, disability, retirement, holiday pay, paid time off, and several other voluntary benefits. Please reach out to the recruiting team to discuss any specific benefits or compensation questions.  
 
Note: In some situations, we may consider an alternative position based on your skill set and experience. This may result in a different compensation range.
All Foth Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Qualified women, minorities, persons with disabilities, and veterans are encouraged to apply. All locations are tobacco-free.  Subject to applicable state law, all applicants who have received a written offer of employment and a copy of Foth's Drug and Alcohol-Free Workplace Program Policy, will be required to undergo testing for commonly abused controlled substances. Applicants must complete the required drug testing within two business days of offer acceptance.  Foth will pay for all drug testing, which will be conducted by a licensed independent medical laboratory that follows testing requirements in accordance with applicable state law.
 
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 
Notice to Third Party Recruiters/Agencies: Foth does not accept unsolicited resumes from third party recruiting firms. Absent a signed recruiting agreement coordinated through Foth, Foth reserves the right to pursue and hire candidates without financial obligation to third party recruiters or agencies.
 
Artificial Intelligence: Foth uses artificial intelligence and other technology-assisted tools in connection with parts of our recruiting and hiring process, including to assist with reviewing application materials, identifying potentially qualified candidates, sourcing candidates, and supporting interview preparation.  These tools are used to support, but do not replace, human decision-making, and all employment decisions are made by qualified human reviewers.  Where required by law, we will provide additional information regarding the use of these tools, and applicants may contact us with questions or request reasonable accommodation regarding their use.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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