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Remote Customer Support Engineer Jobs in Appleton, WI

micro1 AI

Senior Legal Consultant - Remote

Green Bay, WI · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

Ecolab

Sr Project Sales Accelerator

Green Bay, WI · Remote

$107K - $161K/yr

Bachelor's degree * 6 years of project management engineering experience within a customer-facing ... Support link in the footer of each page of our career website.

GE HealthCare

Biomed Technician 1 - Appleton, WI

Appleton, WI · On-site +1

$24.75 - $32.75/hr

To provide onsite customer support, candidate needs to be willing to work in the Appleton WI area ... Qualifications: * Associate's or Bachelor's degree in Electrical Engineering, Biomedical ...

Eaton

District Sales Engineer

Appleton, WI · On-site +1

$123K - $181K/yr

... end customers; maintains contact with management of key accounts located within the assigned ... support of long and short-term sales objectives; collect and supply information to enable ...

1 point system

Senior OTM Developer

Green Bay, WI · Remote

Job Title Senior OTM Developer Location Remote Description : OTM (Oracle Transportation Management ... support. Required Technologies/Must haves: * 8-10+ years of experience working on OTM * Great ...

Bellin

IT Security Engineer

Green Bay, WI · On-site +1

Remote elidgble, must reside in WI, MI, MN, or IA FTE Status: Full-Time 1.0 FTE (40 hours/week ... support when seeking opportunities for growth. * Self-Care Culture: Encourages self-care and ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Appleton, WI

Remote Customer Support Engineer information

See Appleton, WI salary details

$38.1K

$76.7K

$105.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer support engineer in Appleton, WI is $76,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $87,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Appleton, WI? For Remote Customer Support Engineer jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Appleton, WI look for? The top searched job categories for Remote Customer Support Engineer jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Customer Support Engineer jobs? Cities near Appleton, WI with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Electrical Engineer III

Faith Technologies Incorporated (FTI)

Menasha, WI • On-site, Remote

Full-time

Re-posted 21 days ago

Faith Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

119th of 441 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
The Electrical Engineer III is responsible for performing electrical power, PV system design, and/or low voltage system engineering tasks for renewable construction projects, under the direct supervision of an Engineering Team Leader as assigned by the Corporate Engineering Manager. The ideal candidate must be proficient in the use of a PC and Microsoft Office Suite, AutoCAD knowledge is required as well as knowledge of the National Electric Code (NEC).
MINIMUM REQUIREMENTS
Education: Bachelor's Degree in Electrical or Architectural Engineering
Experience: 8-12 years of progressive electrical engineering related experience
or
Education: Associate Degree in Electrical Technology
Experience: 8-12 years of progressive electrical engineering related experience
Travel: 5-15%
Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
  • Performs detailed calculations to compute and establish construction standards and specifications.
  • Prepares and studies technical drawings, and electrical specifications to ensure that installations and designs conform to standards and customer requirements.
  • Perform electrical design of projects from the conceptual phase through design completion. This includes collaborating with multi-disciplinary teams to develop equipment layouts, one-line diagrams, cable routing, communications systems design, grounding design, equipment selection, and equipment specifications.
  • Perform (at minimum be familiar with) cable ampacity and trench design using software packages like CYMCAP, ETAP, or AmpCalc.
  • Modeling (at minimum be familiar with) of grounding system design using software package WinIGS.
  • Conducts field surveys and studies diagram and other data to identify and correct power system problems.
  • Confers with internal and external customers to discuss existing or potential construction projects.
  • Provides guidance to ensure that construction activities comply with specifications, codes, and customer requirements.
  • Inspects completed installations to ensure conformance to design and equipment specifications.
  • Compiles data and writes reports regarding existing and potential engineering studies and projects.
  • Operates computer-assisted engineering and design software and equipment to perform engineering tasks.
  • Provides electrical engineering for complex projects with minimal team leader oversight.
  • Participates in customer / project interviews.
  • Proactively provides guidance to Level's 1 and 2 Engineers and Designers as project-specific tasks are executed, or as other opportunities are identified.
  • Provides training for other technical personnel in areas of expertise

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.
Employment is contingent upon successfully passing a background and drug test

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