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Remote Customer Support Engineer Jobs in Appleton, WI

TIDI PRODUCTS LLC

Quality Engineer II

Neenah, WI · On-site +1

$90K - $110K/yr

Quality Engineer II supports and defines the quality requirements to design and manufacturing engineering teams, including customer and/or supplier expectations, regulatory requirements, applicable ...

Ecolab

Sr Project Sales Accelerator

Green Bay, WI · Remote

$107K - $161K/yr

Bachelor's degree * 6 years of project management engineering experience within a customer-facing ... Support link in the footer of each page of our career website.

1 point system

Senior OTM Developer

Green Bay, WI · Remote

Job Title Senior OTM Developer Location Remote Description : OTM (Oracle Transportation Management ... support. Required Technologies/Must haves: * 8-10+ years of experience working on OTM * Great ...

GE HealthCare

Biomed Technician 1 - Appleton, WI

Appleton, WI · On-site +1

$24.75 - $32.75/hr

To provide onsite customer support, candidate needs to be willing to work in the Appleton WI area ... Qualifications: * Associate's or Bachelor's degree in Electrical Engineering, Biomedical ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Appleton, WI

Remote Customer Support Engineer information

See Appleton, WI salary details

$38.1K

$76.7K

$105.9K

How much do remote customer support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer support engineer in Appleton, WI is $76,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $87,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Appleton, WI? For Remote Customer Support Engineer jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Appleton, WI look for? The top searched job categories for Remote Customer Support Engineer jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Customer Support Engineer jobs? Cities near Appleton, WI with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Structural Engineer III

Structural Engineer III

Faith Technologies Incorporated (FTI)

Menasha, WI • On-site, Remote

Full-time

Posted 22 days ago

Faith Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

87th of 369 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care
The Structural Engineer III is responsible for performing complex structural engineering tasks for modular deployments in mission-critical electrical infrastructure projects, including structural steel enclosures, skidded solutions, and data center modules for Faith/Excellerate/Entech products. This role also leads concept design for prototypes and first-of-a-kind builds, while ensuring the safety, cost-effectiveness, and durability of these projects under the direct supervision of the Engineering Team Leader, Manager, or Director. The position also provides guidance to other structural engineers within the organization.
The ideal candidate must be proficient in RISA-3D, RISA-Connection, Revit, Microsoft Outlook, Word, Excel and PowerPoint, the ability to apply principles or mechanics, mathematics, physics, material science, 3D concepts to creative problem-solving, and have working knowledge of Building Analysis and Design Software for concrete, steel, wood, plastics such as Advance Steel, etc.
MINIMUM REQUIREMENTS
Education: Bachelor or Master in Structural Engineering or Civil Engineering with Structural Emphasis
Experience: 8 or more years of experience in drawing QA/QC and Cold Formed Steel and/or Hot Rolled Steel required. Experience with Revit, AutoCAD and concrete design a plus.
Holds Professional Engineering license in Civil Engineering (SE preferred)
Travel: 0-25%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
  • Mentors and provides guidance to lower level Engineers and Designers.
  • Performs detailed calculations to establish construction standards and specifications.
  • Prepares and evaluates technical drawings/specifications to ensure that designs/installations conform to standards & customer requirements.
  • Plans layout of construction projects and Faith/Excellerate/Entech products.
  • Conducts field surveys and evaluates diagrams and other data to identify and correct structural problems.
  • Confers with internal and external customers to discuss existing or potential construction projects.
  • Provides guidance to ensure that construction and manufacturing activities comply with specifications, codes, and customer requirements.
  • Inspects completed installations to ensure conformance to design and equipment specifications.
  • Compiles data and writes reports regarding existing and potential engineering studies and projects.
  • Operates computer-assisted engineering and design software and equipment to perform engineering tasks.
  • Assist in QA and QC of fabrication.
  • Prepares and presents structural engineering proposals for internal and external customers.
  • Assist team leader with assigning structural engineering tasks and evaluating performance and capabilities of lower level engineers.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.
Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.
FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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