Remote Customer Support Engineer Jobs in Appleton, WI

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At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. You will be responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. If you thrive in a fast-paced role and want to work to build a world-class service organization-read on.

This position reports to the District Manager and is part of the Field Service Team. The position will be working remotely to cover the Appleton, WI, Wausau, WI and surrounding areas. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

In this role, you will have the opportunity to:

• Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter's customers, along with technical training on products.

• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.

• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

The essential requirements of the job include:

• Associate degree preferred (technical, biomedical, instrumentation, electrical engineering or related field) or equivalent military experience.

• 1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

• Ability to work independently with minimal supervision and manage service schedules, priorities, and travel efficiently.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Hold a current valid driver's license and good driving record over the last three.

• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).

• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).

• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.

• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

It would be a plus if you also possess previous experience in:

• 3+ years' experience of advanced trouble shooting.

• Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The hourly range for this role is $34-38/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.