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Remote Customer Support Engineer Jobs in Tennessee

JustMarkets

$15.50 - $20.75/hr

Effectively analyze customer data to provide appropriate recommendations and resolve issues ... A dedicated and quiet home workspace suitable for remote work We Offer * 8 paid sick leave shifts ...

Liveops

Remote Customer Service Representative

Smyrna, TN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Tennessee

Remote Customer Support Engineer information

See Tennessee salary details

$35.4K

$71.3K

$98.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer support engineer in Tennessee is $71,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $81,700.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Tennessee?

For Remote Customer Support Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Tennessee look for?

The top searched job categories for Remote Customer Support Engineer jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Customer Support Engineer jobs?

Cities in Tennessee with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,310 per year, or $34.3 per hour.

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Genesco

Nashville, TN • Remote

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 hours ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

76th of 104 rated fashion retailers

Job description

The Ideal Candidate

As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Position Benefits

  • 40% off employee discount at all Genesco retail locations and online.
  • Advancement opportunities within the first 6 months of employment.
  • Weekly pay
  • Dental, Life, Medical, and Vision coverage and insurance.
  • 401K Contribution program.
  • Journeys and Genesco Scholarship programs.
  • Tuition and Student Loan Repayment assistance.
  • Employee Assistance – Mental Health, Financial Planning, and Legal Advice. 

Job Responsibilities: 

  • Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. 
  • Foster strong customer relationships to enhance retention and loyalty. 
  • Work cross-functionally with internal teams to ensure seamless customer experience. 
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. 
  • Serve as a brand ambassador by upholding company values and delivering outstanding service. 
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction. 
  • Ensure the security and privacy of customer information. 
  • Perform additional duties as required to support business operations. 

Job Requirements: 

  • High school diploma or GED. 
  • 1-2 years of customer service or retail experience preferred. 
  • Strong verbal, written, and interpersonal communication skills. 
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. 
  • Proficiency in learning and using new software applications. 
  • Excellent problem-solving and conflict resolution skills. 
  • Strong attention to detail and ability to multitask effectively. 
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. 
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). 
  • Bilingual proficiency in Spanish. 

                     Work From Home Requirements: 

                    • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. 
                    • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.  
                      • Tablets and Chromebooks are not permitted. 
                    • RAM: Minimum of 16 GB. 
                    • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). 
                    • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. 
                    • Web Camera: Integrated or external webcam. 
                    • Mouse: External mouse required. 
                    • Cell Phone: Must have Wi-Fi capability and a charger. 
                    • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.  
                      • Minimum speed: 50 Mbps download / 5 Mbps upload. 
                      • Recommended speed: 100+ Mbps download / 10+ Mbps upload.  
                      • Test your speed at www.speedtest.net. 
                      • You must pass the official system test at www.networktest.twilio.com using Google Chrome. 
                    • Power: Devices must remain charged at all times to avoid work disruptions. 
                    • Verification: All equipment and internet access are your responsibility and will be verified during onboarding. 

                                                    What Genesco employees say

                                                    Pay

                                                    Benefits

                                                    Hours and flexibility

                                                    Workplace

                                                    Get the full story on Breakroom

                                                    Genesco logo

                                                    About Genesco

                                                    Sourced by ZipRecruiter

                                                    Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

                                                    Industry

                                                    Retail

                                                    Company size

                                                    10,000+ Employees

                                                    Headquarters location

                                                    Nashville, TN, US

                                                    Year founded

                                                    1924

                                                    Social media

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