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Remote Customer Support Engineer Jobs in Colorado

Generac

Sales Engineer - Data Centers

Denver, CO · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ... Use of Salesforce as a CRM Physical Demands: While performing the duties of this job, the employee ...

KEYENCE

Field Application Engineer '27

Denver, CO · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

American Income Life Insurance Company

$90K - $120K/yr

This is a mission-driven, remote-first position offering professional growth, meaningful work, and ... Full training and ongoing development support * Supportive and collaborative team environment

AppFolio

Customer Care Specialist II - Payment Support

CO · Remote

$23.50 - $28.80/hr

Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Colorado

Remote Customer Support Engineer information

See Colorado salary details

$41K

$82.6K

$114.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer support engineer in Colorado is $82,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $94,600.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Colorado? For Remote Customer Support Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Colorado look for? The top searched job categories for Remote Customer Support Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Customer Support Engineer jobs? Cities in Colorado with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Colorado as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,616 per year, or $39.7 per hour.

Sales Engineer - Data Centers

Generac Power Systems, Inc.

Denver, CO • On-site, Remote

Full-time

Re-posted yesterday

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Sales Engineer - Data Centers works under the guidance of the Senior Director of Sales - Data Centers and supports the promotion and technical pre-sales support of Generac Industrial products with a focus on large kW generators, BESS, micro-grid energy solutions for Data Centers . This role assists assigned National Account or Account Manager(s) with data center MEP Engineering Firms and EPC/GC Construction firms to achieve a Generac product being specified and sourced. The Sales Engineer - Data Centers will also support lunch & learn presentations, and training seminars for the engineering community.
**This position will be remote/hybrid, and the ideal candidate will need to live near a major airport for traveling purposes**
Essential Duties:
  • Support engineer engagement within assigned territory by identifying key firms and driving specification of Generac products
  • Educate and influence engineering firms on Generac's Data Center energy solutions
  • Provide onsite and remote technical sales support for Generac Industrial products
  • Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the engineering community
  • Provide real-time voice-of-customer feedback to management
  • Assist National Account Manager, Account Manager(s) on projects to ensure Generac products are specified and sourced
  • Develop sales tools and competitive analyses while researching and qualifying engineering firms and EPC/GC Construction firms using Dodge Analytics
  • Co-present engineering training seminars and support "train-the-trainer" initiatives; perform additional duties as assigned
  • Actively participate in Data Center industry associations

Minimum Qualifications:
  • BS Electrical, Computer, or Mechanical Engineering
  • Minimum 3 years of technical sales/sales support experience within Data Center Market
  • Willing to travel 50% of the time

Preferred Qualifications:
  • Electrical Engineering, Computer Engineering, Mechanical Engineering
  • Data Center electrical/mechanical design
  • Experience with BESS and/or micro-grid energy solutions

Knowledge, Skills, and Abilities:
  • Translate complex metrics into meaningful, actionable insights
  • Advanced Excel and PowerPoint expertise, including building and maintaining complex models
  • Strong influence and collaboration skills across all organizational levels without direct authority
  • Effective multitasker with the ability to thrive in fast-paced environments
  • Excellent interpersonal, analytical, and leadership skills; self-starter with initiative and vision
  • Use of Salesforce as a CRM

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Up to 50% travel and valid Driver's License required.
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"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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