Remote Customer Support Engineer Jobs in Greeley, CO

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TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts, sellers, and publishers in the U.S. Now we're expanding our innovative products and services to the global $25B collectible hobby market.

Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion.

We are looking for a Mechanical Production Support Engineer who is enthusiastic to discover and implement solutions around our Roca Robotics platform assembly processes. As a Mechanical Production Support Engineer, you will have a great opportunity to own the mechanical assembly processes of our card sorting robotic platforms. Your contributions will help develop the future of our robot assembly processes by improving processes and tooling used during assembly and testing.

If you are a mechanical engineer with experience in the design of mechanical systems and production support, while being genuinely excited to build sorting robots that solve problems for customers, then TCGplayer is the right place for you.

• Collaborate with other specialists, assembly technicians, quality technicians, and customer support teams to ensure we are building reliable solutions for our customers.

• Design and Implement Tests involving card handling and mechanical designs

• Own mechanical improvements to current and future product assembly processes.

• Own deliverables and update collaborators on projects.

• Bachelor's degree or equivalent experience in mechanical engineering or a related field, or a combination of education and experience

• Experience with Computer Aided Design, SolidWorks or Siemens NX preferred

• Experience with assembling and testing prototypes

• Experience with design for manufacturing

• Experience owning deliverables for complex electro-mechanical system assembly.

• Experience with miniature pneumatic and vacuum systems

• Experience with systems that handle paper and/or cardboard

• Experience with motion control principles

• Experience with triboelectric charge mitigation and plastics

• Experience with Raspberry Pi or other SBCs

• Experience with 3D Printing

• Interest and experience within the hobby gaming industry and collectible cards

• Experience solving and supporting production and operational technical challenges

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

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