ZipRecruiter

Log In

2

Remote Quantum Fiber Customer Service Jobs in Colorado

Vero Networks

Fiber Designer

Denver, CO · On-site +1

$75K - $90K/yr

In this remote-eligible role, you will design complex fiber optic splicing plans based on customer ... consumer focused services for underserved communities. Our management team brings decades of ...

ForgeFit

Remote Customer Service Specialist

Denver, CO · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Aurora, CO · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Arvada, CO · On-site +1

$17.25 - $23/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Denver, CO · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

next page

Showing results 1-20

All JobsQuantum Fiber Customer Service JobsRemote Quantum Fiber Customer Service JobsRemote Quantum Fiber Customer Service Jobs in Colorado

Remote Quantum Fiber Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service representative?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

How to get hired for remote quantum fiber customer service?

To get hired as a remote quantum fiber customer service representative, candidates should have strong communication skills, basic technical knowledge of fiber internet services, and experience with customer support tools. Employers often look for prior customer service experience and the ability to work independently in a remote environment. Certifications related to networking or customer service can also enhance your application.

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.

What are the most commonly searched types of Quantum Fiber Customer Service jobs in Colorado?

The most popular types of Quantum Fiber Customer Service jobs in Colorado are:

What are popular job titles related to Remote Quantum Fiber Customer Service jobs in Colorado?

For Remote Quantum Fiber Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Quantum Fiber Customer Service jobs in Colorado look for?

The top searched job categories for Remote Quantum Fiber Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Remote Quantum Fiber Customer Service jobs?

Cities in Colorado with the most Remote Quantum Fiber Customer Service job openings:

Remote Quantum Fiber Customer Service jobs near you

Fiber Designer

Vero Networks

Denver, CO • On-site, Remote

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

FIBER DESIGNER
Department: Operations
Reports To: Sr. Fiber Engineer
Remote: Yes
POSITION SUMMARY
Vero is seeking a self-motivated and analytical Fiber Designer to manage the integrity and documentation of our physical and logical network. In this remote-eligible role, you will design complex fiber optic splicing plans based on customer specifications, translate requirements into detailed engineering designs, and collaborate across departments and with contractors. You will also maintain network data accuracy within our inventory management system, audit contractor close-out packages.
RESPONSIBILITIES
  • Network Inventory Management: Review construction documents to ensure the physical and logical network is accurately reflected in the inventory management system; conduct regular quality assurance audits on data integrity.
  • Fiber Design & Splicing: Design complex fiber optic splicing plans based on customer specifications; translate requirements into detailed engineering designs for implementation by vendors and contractors.
  • Project Coordination: Utilize network inventory data and construction documentation to collaborate with project managers and construction vendors to execute network designs.
  • Testing & Analysis: Review, interpret, and analyze post-construction and maintenance OTDR test traces at various wavelengths.
  • Vendor Auditing: Audit contractor close-out packages to ensure fiber specifications are met and resolve any technical discrepancies with vendors.
  • Technical Support: Provide remote tier-2 and tier-3 technical support for field crews to troubleshoot real-time testing and splicing issues.

REQUIRED QUALIFICATIONS
  • 2+ years of telecommunications experience and knowledge and understanding of engineering drawings, fiber optic materials, construction methods, and OTDR traces.
  • Bachelor's Degree or higher.
  • Highly proficient in the use of computers and applications such as Microsoft office and Google suite.
  • Some experience in the use of fiber optic network inventory systems and GIS applications such as Google Earth, AutoCAD, QGIS, or ArcGIS.
  • Strong analytical abilities and professional communication skills.

PREFERRED QUALIFICATIONS
  • Technical proficiency in AutoCAD, QGIS, ArcGIS.
  • Technically proficient in the use of FastReporter and the analysis of OTDR traces.
  • Degree in telecommunications or a related technical field.
  • Highly proficient in the use of Excel or Google Sheets.
  • FOA Certification.

JOB DETAILS AND PHYSICAL REQUIREMENTS
  • This role does not require travel.
  • Must be authorized to work in the United States.
  • This is a staff position.
  • This is an Exempt position.
  • This is a Full-Time position.
  • This is a Remote position.
  • The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.

COMPENSATION AND BENEFITS
  • Base pay is paid at an annual salary rate. The range for this position is $75,000 to $90,000 depending on experience.
  • Target annual bonus for this role is 10%.
  • Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.
  • Dental and vision options.
  • 401(k) with match.

ABOUT VERO
Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
Vero Fiber

Apply