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Remote Customer Success Jobs in Silver Spring, MD

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Showing results 41-60

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Silver Spring, MD

Remote Customer Success information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do remote customer success jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer success in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Silver Spring, MD? The most popular types of Customer Success jobs in Silver Spring, MD are:
What are popular job titles related to Remote Customer Success jobs in Silver Spring, MD? For Remote Customer Success jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Silver Spring, MD look for? The top searched job categories for Remote Customer Success jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Customer Success jobs? Cities near Silver Spring, MD with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Silver Spring, MD as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager (Public Sector)

ZeroFox

Baltimore, MD • On-site, Remote

Full-time

Medical, Retirement

Posted 19 days ago

Job description

ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers. As a trusted advisor, you will help government agencies maximize the value of the ZeroFox platform by driving adoption, supporting mission-critical use cases, and ensuring successful outcomes in complex, security-focused environments.
The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ensure ZeroFox solutions align with agency objectives. You will proactively guide customers through platform optimization, deliver impactful reporting, provide ongoing training, and advocate for customer needs internally.
The ideal candidate has experience supporting SaaS solutions within the public sector, understands government procurement and operational environments, and is comfortable working with cybersecurity technologies, technical integrations, and cross-functional teams.
Role and responsibilities
  • Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention.
  • Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  • Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  • Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  • Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  • Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  • Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  • Deliver web-based training to user groups to support organizational adoption
  • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  • Serve as a frontline technical resource for "best practice" and informal customer questions
  • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  • Maintain current functional and technical knowledge of ZeroFox service options
  • Help to document best practices in developing and using ZeroFox solutions
  • Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Requirements
  • 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers
  • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously
  • Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations
  • Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges
  • Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders
  • Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams
  • Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment
  • Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments
  • Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences
  • Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events

Benefits
  • Competitive compensation
  • Community-driven culture with employee events
  • Regular catered lunches for in-office work; snacks, drinks available daily
  • Generous time off
  • Comprehensive health benefits & 401(k) plan
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About ZeroFox
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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