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Remote Customer Success Jobs in Rochester, NH (NOW HIRING)

Alleima

Regional Sales Manager

Concord, NH · Remote

This is a remote position with approximately 50%travelrequired. Yourhunter focusedrole will involve ... diverse teams and customer groups are crucial for success in this role. You thrive as a ...

Allen Roche Group

Be Seen First

Marketing Technology & Web Specialist

Portsmouth, NH · Remote

$55K - $62K/yr

What Success Looks Like (Qualifications) We are looking for an independent problem solver with a ... A remote from home work role , backed by relationship-building quarterly in-person team sessions ...

Loftware

Cloud Operations Architecture Lead

Portsmouth, NH · On-site +1

$120K - $160K/yr

US or UK (hybrid or remote depending on location) Responsibilities: · Act as the primary ... We win with inclusion At Loftware, inclusion, diversity, and belonging are paramount to our success ...

Qorvo, Inc.

Content Operations Specialist

Concord, NH · Remote

... our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of ... This is a remote position that we are open to considering candidates in the following states: AZ ...

Raka

Marketing Producer

Portsmouth, NH · On-site +1

$65K/yr

You'll play a key role in bringing strategy to life through marketing automation, CRM management ... People who have success in this role are not only strong writers, but also understand how content ...

Fortify Companies

Inside Sales Associate

Portsmouth, NH · On-site +1

With standardized systems, we deliver consistency every time • Driving success together: By ... This role is fully remote and tied to performance. If you like being measured on what you produce ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, NH

Remote Customer Success information

See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do remote customer success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer success in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NH? The most popular types of Customer Success jobs in Rochester, NH are:
What job categories do people searching Remote Customer Success jobs in Rochester, NH look for? The top searched job categories for Remote Customer Success jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Customer Success jobs? Cities near Rochester, NH with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NH as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $81,296 per year, or $39.1 per hour.

Director, Strategic Engagement, Life Sciences

Datavant

Portsmouth, NH • Remote

Full-time

Re-posted 6 days ago

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

145th of 221 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Datavant is a data collaboration company for healthcare whose products and solutions enable organizations to move and connect data securely. We protect, connect, and deliver the world's health data to power better decisions and advance human health. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 300+ real-world data partners.

By joining Datavant today, you're stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

We are looking for an experienced team lead who thrives in a fast-paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to patient and business impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.

This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.), post-sale activities (e.g., delivery, adoption, advocacy, retention, etc.), and people management and development (career coaching, performance management, etc.).

You Will:

  • Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
  • Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
  • Lead business-relevant functional projects that enable growth and scalability
  • Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
  • Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
  • Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
  • Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
  • Take a self-service-first approach to problem solving and navigating questions internally and externally
  • Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
  • Help create a company-wide culture of customer-centricity

Required Experience/Skills:

  • 8+ years experience in healthcare technology and customer facing roles (required)
  • 4+ years experience with the pharmaceutical industry (preferred)
  • Proven ability to build deep, trust-based relationships with customer stakeholders
  • Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
  • Skilled at expanding relationships beyond direct contacts through rapport-building
  • Demonstrated ownership of complex, high-value customer accounts
  • Strategic thinker who connects cross-customer trends to shape value propositions
  • Effective and empathetic internal and external communication
  • Previous experiencing working in one or more of the following areas (required):
    • Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
    • Application of RWD and RWE in the pharmaceutical and life sciences space
    • Understanding of drug development and/or clinical trials

#LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.

The estimated base salary range (not including variable pay) for this role is:
$150,000—$190,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

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