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Remote Customer Success Jobs in Rochester, NH (NOW HIRING)

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly ...

New

Symmetry

Remote Sales

Sandown, NH · Remote

$60K - $100K/yr

Your level of success will be determined by several factors, including the amount of work you put ... customers in the geographic areas in which you choose to work.

Loftware

Principal Product Manager

Portsmouth, NH · On-site +1

$140K - $180K/yr

Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours * Reading, United ... Define and track success using clear metrics (customer adoption, business impact, quality)

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, NH

Remote Customer Success information

See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do remote customer success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer success in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NH? The most popular types of Customer Success jobs in Rochester, NH are:
What job categories do people searching Remote Customer Success jobs in Rochester, NH look for? The top searched job categories for Remote Customer Success jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Customer Success jobs? Cities near Rochester, NH with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NH as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $81,296 per year, or $39.1 per hour.

Vendor Success Associate

Bottomline

Portsmouth, NH • On-site, Remote

Other

Posted 2 days ago

New

Job description

Customer Success Associate - Paymode-XLocation

Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly collaboration days)  

About Bottomline

Bottomline is at the forefront of digital transformation in the financial services industry. As a growing global market leader, we help banks and businesses modernise their payment operations, strengthen customer relationships, and drive growth through innovative digital payment solutions.

Our culture is built on collaboration, innovation, and customer success. We empower our employees to think like owners, deliver exceptional experiences, and help our customers achieve their business goals.

The Role

We are seeking a Customer Success Associate to join our Vendor Success team and support the continued growth of the Paymode-X network.

In this role, you will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention. You will serve as a trusted point of contact for vendor enquiries and escalations, working cross-functionally to resolve issues, protect revenue, and deliver an outstanding customer experience.

This is an excellent opportunity for someone who is passionate about customer success, enjoys problem-solving, and thrives in a fast-paced fintech environment.

Key Responsibilities
  • Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
  • Drive customer engagement and adoption of Paymode-X features and capabilities.
  • Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
  • Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
  • Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
  • Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
  • Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
  • Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.
What We're Looking ForRequired Skills & Experience
  • Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • A genuine passion for helping customers succeed.
  • Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
  • Positive, proactive, and self-motivated approach.
  • Team-oriented mindset with the confidence to work independently when required.
Preferred Qualifications
  • Understanding of the payments ecosystem, financial technology landscape, and industry trends.
  • Experience using CRM platforms and customer success management tools.
  • Experience reporting on customer success programmes, customer engagement, or retention activities.
Education
  • Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field.
Why Join Bottomline?

At Bottomline, you'll have the opportunity to work with innovative technology, collaborate with talented colleagues across the globe, and make a direct impact on our customers' success. We are committed to fostering an inclusive environment where employees can develop, grow, and thrive.

Join us and help shape the future of business payments.

Apply