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Remote Customer Success Jobs in Manchester, NH (NOW HIRING)

Cognism

Enterprise Account Executive

Manchester, NH · On-site +1

$100K - $130K/yr

Remote: We are also open to someone based remotely in NY, New Hampshire, Washington DC or ... Collaborate cross-functionally - Work across Sales Engineering, Customer Success, Marketing, and ...

Symmetry

Remote Sales

Sandown, NH · Remote

$60K - $100K/yr

Your level of success will be determined by several factors, including the amount of work you put ... customers in the geographic areas in which you choose to work.

ABB

Program Leader Critical Industries

Manchester, NH · Remote

This is a remote position for candidates based in the United States. This role is contributing to ... Drive exceptional customer outcomes and strategic account success by overseeing end-to-end program ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Manchester, NH

Remote Customer Success information

See Manchester, NH salary details

$32.4K

$82.7K

$139.4K

How much do remote customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer success in Manchester, NH is $82,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,600.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Manchester, NH?

The most popular types of Customer Success jobs in Manchester, NH are:

What are popular job titles related to Remote Customer Success jobs in Manchester, NH?

For Remote Customer Success jobs in Manchester, NH, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Manchester, NH look for?

The top searched job categories for Remote Customer Success jobs in Manchester, NH are:

What cities near Manchester, NH are hiring for Remote Customer Success jobs?

Cities near Manchester, NH with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Manchester, NH as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,705 per year, or $39.8 per hour.

Customer Success Leader - Remote

Trane Technologies plc

Manchester, NH • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

117th of 540 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team-including BrainBox AI, Nuvolo, and more-combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
What's in it for you:
BrainBox AI is seeking a strategic, global Leader of Customer Success to build and lead a high-performing customer success organization responsible for ensuring the success of customers worldwide. Based in the U.S. or Canada, this leader will define the strategy, structure, and operating model for a best-in-class function that drives customer value, retention, advocacy, and growth across the full customer lifecycle.
This role will oversee Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support, ensuring customers realize measurable outcomes in energy savings, emissions reduction, system performance, and occupant comfort.
What you will do:
Customer Success Leadership
  • Define and execute BrainBox AI's global customer success strategy, operating model, and engagement framework.
  • Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support.
  • Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes.

Customer Value Delivery
  • Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions.
  • Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort.
  • Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity.

Customer Lifecycle Management
  • Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption.
  • Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities.
  • Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle.

Cross-Functional and Global Leadership
  • Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams.
  • Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes.
  • Support customer advocacy initiatives, including references, case studies, and long-term relationship development.

What you will bring:
  • Bachelor's degree in engineering or business required.
  • MBA strongly preferred.
  • 15+ years of progressive experience in customer success, account management, professional services, or related functions.
  • 5+ years of leadership experience building and scaling high-performing teams.
  • Proven success in B2B SaaS, IoT, energy, smart building, or industrial technology environments.
  • Strong executive presence, cross-functional leadership skills, and a track record of driving retention, expansion, and customer satisfaction.
  • Experience in energy engineering, building systems, HVAC, or performance services is strongly preferred.

Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $156,200.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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