ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in Rochester, NH

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but ... Manage vendor enquiries and escalations through to successful resolution, ensuring a positive ...

Workiva

Spring 2027 Intern - Customer Success

Derry, NH · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Camesi Agency

Sales Manager Remote

Portsmouth, NH · Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... success. The Camesi Agency values professional development and promotes from within as team members ...

HMG Careers

Sales Manager Remote

Portsmouth, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Concord, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

RealPage, Inc.

Client Success Associate

Concord, NH · Remote

Your responsibilities will include working with Client Success Managers in maintaining strong ... Ability to handle confidential and sensitive information with discretion. #LI-Remote Pay RangeUSD ...

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise ... remote desktop software. Familiarity with Salesforce CRM and support ticket management systems.

ForgeFit

Remote Customer Service Specialist

Hampton, NH · Remote

$17.50 - $23.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Camesi Agency

Remote Sales Manager

Portsmouth, NH · Remote

$80K - $120K/yr

Manage sales activities and maintain accurate client records in the CRM. * Track performance ... success. * The Camesi Agency values professional development and promotes from within as team ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester, NH

Customer Success Manager Remote information

See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager remote in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Rochester, NH look for?

The top searched job categories for Customer Success Manager Remote jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Customer Success Manager Remote jobs?

Cities near Rochester, NH with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester, NH as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $81,296 per year, or $39.1 per hour.

Vendor Success Associate

Bottomline

Portsmouth, NH • On-site, Remote

Full-time

Re-posted yesterday

Key responsibilities

  • Respond to and resolve customer enquiries related to Paymode-X services.

  • Drive customer engagement and adoption of Paymode-X features and capabilities.

  • Manage vendor enquiries and escalations to ensure a positive customer experience.

Job description

Customer Success Associate - Paymode-XLocation

Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly collaboration days)  

About Bottomline

Bottomline is at the forefront of digital transformation in the financial services industry. As a growing global market leader, we help banks and businesses modernise their payment operations, strengthen customer relationships, and drive growth through innovative digital payment solutions.

Our culture is built on collaboration, innovation, and customer success. We empower our employees to think like owners, deliver exceptional experiences, and help our customers achieve their business goals.

The Role

We are seeking a Vendor Success Associate to join our Vendor Success team and support the continued growth of the Paymode-X network.

In this role, you will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention. You will serve as a trusted point of contact for vendor enquiries and escalations, working cross-functionally to resolve issues, protect revenue, and deliver an outstanding customer experience.

This is an excellent opportunity for someone who is passionate about customer success, enjoys problem-solving, and thrives in a fast-paced fintech environment.

Key Responsibilities
  • Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
  • Drive customer engagement and adoption of Paymode-X features and capabilities.
  • Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
  • Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
  • Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
  • Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
  • Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
  • Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.
What We're Looking ForRequired Skills & Experience
  • Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • A genuine passion for helping customers succeed.
  • Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
  • Positive, proactive, and self-motivated approach.
  • Team-oriented mindset with the confidence to work independently when required.
Preferred Qualifications
  • Understanding of the payments ecosystem, financial technology landscape, and industry trends.
  • Experience using CRM platforms and customer success management tools.
  • Experience reporting on customer success programmes, customer engagement, or retention activities.
Education
  • Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field.
Why Join Bottomline?

At Bottomline, you'll have the opportunity to work with innovative technology, collaborate with talented colleagues across the globe, and make a direct impact on our customers' success. We are committed to fostering an inclusive environment where employees can develop, grow, and thrive.

Join us and help shape the future of business payments.

Apply