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Customer Success Manager Remote Jobs in Rochester, NH

Loftware

Senior Account Manager

Portsmouth, NH · On-site +1

Possible locations: USA (Remote), Šenčur, Slovenia (Hybrid), Reading UK (Hybrid or Remote ... With many of the most recognised global brands counted among our existing customer base within each ...

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Comfortable working remotely and managing multiple clients at once. * Proficient in using online ...

GovCIO

Service Delivery Manager

Concord, NH · Remote

$180K - $190K/yr

United States Secret Fully remote Project/Program Management Overview GovCIO is currently hiring ... our customers, which ultimately fuels the success of our company. Join us and be a part of a ...

Loftware

Product Release Manager

Portsmouth, NH · On-site +1

Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours). Please note : Visa ... Ensure all customer-facing and internal stakeholders are release-ready, including: * Documentation

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Customer Success Manager Remote information

See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do customer success manager remote jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success manager remote in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
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What job categories do people searching Customer Success Manager Remote jobs in Rochester, NH look for? The top searched job categories for Customer Success Manager Remote jobs in Rochester, NH are:
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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester, NH as of May 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 46% Physical, 8% Hybrid, and 46% Remote job distribution, with an average salary of $81,296 per year, or $39.1 per hour.
ADP Lyric Payroll Implementation Consultant

ADP Lyric Payroll Implementation Consultant

Spencer Thomas Group

Portsmouth, NH • Remote

Contractor

Posted 20 days ago

Job description

Position Overview:
Spencer Thomas Group (STG) is currently looking to add to our team of consultants under our ADP Lyric Service Line, specifically for Payroll Implementation Consultants. These Consultants will ensure successful deployments by architecting, configuring, and testing the ADP Lyric Payroll solution to meet the specific needs of our clients.


Responsibilities:

  • Provide expertise and guidance to clients on Payroll "leading practices", the functionality of the Lyric application and associated processes throughout all phases of an implementation.
  • Lead on-site and remote design/discovery workshops/deep-dives to familiarize clients with Lyric cloud processes; develop an understanding of client current-state processes, gather configuration requirements and share Lyric best practice recommendations
  • Configure and test the Lyric application in collaboration with supporting implementation consultants for other HCM domains
  • Advice and influence client stakeholders in acceptance and adoption of Lyric payroll application processes and ADP solutions and services
  • Identify and recommend product enhancements to Lyric's Product organization required to meet specific client requirements
  • Work with the client and internal data migration resources (onshore & offshore) to help inform and support the data conversion process from legacy HR systems
  • Help mentor new consultants and offshore counterparts
  • Partner with the Customer Success organization to help drive effective change management, training and adoption of Lyric application processes
  • Share product knowledge with other consultants and contribute to the continuous improvement of Lyric's implementation methodology

Required Qualification(s):

  • 2 to 5+ years experience with Implementing US payroll solutions, including regulatory reporting
  • Experience with payroll testing procedures and validation.
  • Expertise in how payroll processing impacts downstream systems (i.e. General Ledger and Payroll reporting).
  • Working knowledge of ADP Autopay, General Ledger, MR2000 preferred.
  • Highly organized individual who can handle several work streams at once.
  • Experience with balance take-ons and validations
  • Experience working in a fast-paced and dynamically changing environment
  • Bachelor's degree or relevant experience required
  • Demonstrated client facing experience by partnering with customers to drive successful outcomes
  • Demonstrated ability to work as part of a larger team
  • Excellent verbal and written communication skills
  • Business analysis and requirements gathering abilities.
  • Ability to learn technology quickly through instruction and self-training.
  • Experience deploying multiple HCM projects simultaneously a plus
  • Ability to travel up to 25% of the time

Duration: This is a project-based consulting opportunity with a start date of February 2025 with an initial duration of 6-12 months, with the possibility of extending.
Level of Effort: Full Time (40 hours per week on average)

Company Description

Spencer Thomas Group is the little company that has helped many of the world’s largest pay their employees. After 25 years, we are leaders in the field of Human Capital Management with a very impressive track record in global payroll. Today, we are a trusted partner of leading HCM providers. We bring deep understanding and expertise to our clients through our extensive network of subject matter experts located around the world. If you’ve ever received a paycheck, there was magic behind the scenes that ensured you were paid on-time and accurately....it just may have been Spencer Thomas Group!