ZipRecruiter

Log In

2

Remote Customer Success Jobs in Reno, NV (NOW HIRING)

Next Stop Travels

Travel Customer Representative

Reno, NV · On-site +1

$16 - $21.75/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

Float Health

Intake Specialist

Reno, NV · Remote

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

Float Health

Intake Specialist

Reno, NV · On-site +1

$48K - $50K/yr

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

next page

Showing results 1-20

All JobsRemote Customer Success JobsRemote Customer Success Jobs in Reno, NV

Remote Customer Success information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do remote customer success jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote customer success in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Reno, NV? The most popular types of Customer Success jobs in Reno, NV are:
What are popular job titles related to Remote Customer Success jobs in Reno, NV? For Remote Customer Success jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Reno, NV look for? The top searched job categories for Remote Customer Success jobs in Reno, NV are:
What cities near Reno, NV are hiring for Remote Customer Success jobs? Cities near Reno, NV with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Reno, NV as of June 2026, with employment types broken down into 66% Full Time, 29% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $82,821 per year, or $39.8 per hour.
Western Region - Inbound Retention Specialist - Sales - US Remote

Western Region - Inbound Retention Specialist - Sales - US Remote

Yelp, Inc.

Reno, NV • Remote

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Yelp rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

77th of 190 rated software companies

Job description

Summary:

*Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. 

What you'll do:

    • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

    • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

    • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

    • You will use strong listening and conflict resolution skills to handle escalated clients

    • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

    • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

    • You will remain organized and efficient in a fast-paced environment

    • You will consistently achieve/exceed monthly goals

What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-RemoteEmployment Type: FULL_TIME

Apply