VIAVI employees are passionate about supporting customer success and we welcome people who bring ... Lead customer-facing engagements with network engineering, operations, and architecture teams * Act ...
VIAVI employees are passionate about supporting customer success and we welcome people who bring ... Lead customer-facing engagements with network engineering, operations, and architecture teams * Act ...
VIAVI employees are passionate about supporting customer success and we welcome people who bring ... Lead customerfacing engagements with network engineering, operations, and architecture teams * Act ...
VIAVI employees are passionate about supporting customer success and we welcome people who bring ... Lead customerfacing engagements with network engineering, operations, and architecture teams * Act ...
The Project Engineer provides oversight and is responsible for all phases of various software ... This includes both remote and on-site customer support as required. Travel Requirements: * 75 ...
The Project Engineer provides oversight and is responsible for all phases of various software ... This includes both remote and on-site customer support as required. Travel Requirements: * 75 ...
The Project Engineer provides oversight and is responsible for all phases of various software ... This includes both remote and on-site customer support as required. Travel Requirements: * 75 ...
The Project Engineer provides oversight and is responsible for all phases of various software ... This includes both remote and on-site customer support as required. Travel Requirements: * 75 ...
Client Success Manager
Indianapolis, IN · On-site +1
$80K/yr
HubSpot (CRM) * Zapier (Automation) * Ninety (EOS Management) What Valve+Meter Offers * Competitive ... Hybrid or remote flexibility About Us We've named our practice Valve+Meter because the variables we ...
Client Success Manager
Indianapolis, IN · On-site +1
$80K/yr
HubSpot (CRM) * Zapier (Automation) * Ninety (EOS Management) What Valve+Meter Offers * Competitive ... Hybrid or remote flexibility About Us We've named our practice Valve+Meter because the variables we ...
`Fully Remote | No Experience Needed | Start This Week | Training & Growth Provided
Indianapolis, IN · On-site +1
$60K - $80K/yr
Full Training Provided - No prior experience required; we set you up for success. What You'll Be ... Resolve customer concerns quickly and professionally. * Stay informed on company offerings to ...
`Fully Remote | No Experience Needed | Start This Week | Training & Growth Provided
Indianapolis, IN · On-site +1
$60K - $80K/yr
Full Training Provided - No prior experience required; we set you up for success. What You'll Be ... Resolve customer concerns quickly and professionally. * Stay informed on company offerings to ...
The Solutions Delivery Engineer is a critical part of the overall data center customer success team ... The selection process is ongoing, so don't wait. #LI-Remote Applicants must be either a U.S ...
The Solutions Delivery Engineer is a critical part of the overall data center customer success team ... The selection process is ongoing, so don't wait. #LI-Remote Applicants must be either a U.S ...
This role is a great launchpad for someone who wants to grow in technical support, customer success ... Self-directed and reliable, especially in a remote/async work environment Nice to Haves:
This role is a great launchpad for someone who wants to grow in technical support, customer success ... Self-directed and reliable, especially in a remote/async work environment Nice to Haves:
Future Opportunity: Software and Senior Software Engineers
Indianapolis, IN · On-site +1
$117K - $154K/yr
Fully remote teammates will be taken into consideration in certain circumstances. Candidates are ... Our commitment to innovation, customer success, and fostering a collaborative culture sets us apart ...
Future Opportunity: Software and Senior Software Engineers
Indianapolis, IN · On-site +1
$117K - $154K/yr
Fully remote teammates will be taken into consideration in certain circumstances. Candidates are ... Our commitment to innovation, customer success, and fostering a collaborative culture sets us apart ...
Senior Software Engineer - Infrastructure
Indianapolis, IN · Remote
$110K - $270K/yr
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public ... Remote #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in ...
Senior Software Engineer - Infrastructure
Indianapolis, IN · Remote
$110K - $270K/yr
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public ... Remote #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in ...
Future Opportunity: Hardware and Senior Hardware Engineers
Indianapolis, IN · On-site +1
$105K - $141K/yr
Fully remote teammates will be taken into consideration in certain circumstances. Candidates are ... Our commitment to innovation, customer success, and fostering a collaborative culture sets us apart ...
Future Opportunity: Hardware and Senior Hardware Engineers
Indianapolis, IN · On-site +1
$105K - $141K/yr
Fully remote teammates will be taken into consideration in certain circumstances. Candidates are ... Our commitment to innovation, customer success, and fostering a collaborative culture sets us apart ...
Product Designer (Remote)
Indianapolis, IN · On-site +1
Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...
Product Designer (Remote)
Indianapolis, IN · On-site +1
Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...
The Implementation Consultant is customer-facing and plays a key role in effectively translating ... Contribute to improved levels of employee satisfaction and company success by motivating coworkers ...
The Implementation Consultant is customer-facing and plays a key role in effectively translating ... Contribute to improved levels of employee satisfaction and company success by motivating coworkers ...
Product Designer (Remote)
Indiana, PA · Remote
Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...
Product Designer (Remote)
Indiana, PA · Remote
Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
Success is measured by technical accuracy, customer confidence, successful project conversions, and ... Working Conditions * Primary work environment is office-based with occasional remote work ...
Success is measured by technical accuracy, customer confidence, successful project conversions, and ... Working Conditions * Primary work environment is office-based with occasional remote work ...
... and to ensure customer success * Consistently meet or exceed assigned quota * Accurate monthly and quarterly forecasting * Work closely with Solution Engineering team to coordinate joint ...
... and to ensure customer success * Consistently meet or exceed assigned quota * Accurate monthly and quarterly forecasting * Work closely with Solution Engineering team to coordinate joint ...
ML Engineer
Indianapolis, IN · On-site +1
Remote (Preferred U.S. Time Zones) Employment Type: Full-Time Company: Performacentric About ... Integrate AI solutions with CRM, ERP, communication, and business systems. * Implement ...
Quick apply
ML Engineer
Indianapolis, IN · On-site +1
Remote (Preferred U.S. Time Zones) Employment Type: Full-Time Company: Performacentric About ... Integrate AI solutions with CRM, ERP, communication, and business systems. * Implement ...
Post sales activities including service, customer success and professional services is growing in ... Work in collaboration with Project Managers, developers, and administrators * Assist customers ...
Post sales activities including service, customer success and professional services is growing in ... Work in collaboration with Project Managers, developers, and administrators * Assist customers ...
Remote Customer Success Engineer information
How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?
As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.
What is a Remote Customer Success Engineer?
A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.
What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?
To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.
What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Success Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires technical knowledge, certifications like IT or SaaS-specific credentials | Often requires technical troubleshooting skills, certifications vary |
| Work Environment | Collaborates with sales, product, and customer teams; proactive engagement | Reactive support, troubleshooting customer issues |
| Industry Usage | Common in SaaS, cloud services, and tech companies | Widespread across tech, telecom, and software industries |
The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.
What are popular job titles related to Remote Customer Success Engineer jobs in Indiana? For Remote Customer Success Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Indiana look for? The top searched job categories for Remote Customer Success Engineer jobs in Indiana are:
What cities in Indiana are hiring for Remote Customer Success Engineer jobs? Cities in Indiana with the most Remote Customer Success Engineer job openings:
Regional Product Manager - Remote Fiber Test Systems
Viavi SolutionsIndianapolis, IN • On-site, Remote
Full-time
Posted 24 days ago
Job description
Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
About VIAVI Solutions
VIAVI Solutions (NASDAQ: VIAV) is a global leader in network test, monitoring, and assurance solutions for communications service providers, enterprises, and network equipment manufacturers. VIAVI designs hardware, software, and systems that enable planning, deployment, certification, monitoring, and optimization of fiber networks, including Centralized Fiber Test systems.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers.
Position Summary
VIAVI is seeking a Regional Product Manager (RPM) to drive go-to-market success and business growth for its Remote Fiber Test Systems (RFTS) portfolio across the North American service provider market.
This role is focused on market development, customer engagement, and commercial execution, acting as the regional interface between global product teams and service-provider customers. You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded across Tier-1 and Tier-2 operators, open-access networks, utilities, and mobile backhaul providers.
This is an ideal role for a candidate who understands how service providers buy, deploy, and operate fiber networks, and who excels at turning technology into clear value propositions, scalable deployments, and revenue growth.
Key Responsibilities
Go-To-Market & Market Development
Customer Engagement & Business Growth
Regional Voice of Customer
Sales Enablement & Internal Execution
Pre-Requisites / Skills / Experience Requirements:
Required skills and Qualifications:
Key Competencies
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
About VIAVI Solutions
VIAVI Solutions (NASDAQ: VIAV) is a global leader in network test, monitoring, and assurance solutions for communications service providers, enterprises, and network equipment manufacturers. VIAVI designs hardware, software, and systems that enable planning, deployment, certification, monitoring, and optimization of fiber networks, including Centralized Fiber Test systems.
We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers.
Position Summary
VIAVI is seeking a Regional Product Manager (RPM) to drive go-to-market success and business growth for its Remote Fiber Test Systems (RFTS) portfolio across the North American service provider market.
This role is focused on market development, customer engagement, and commercial execution, acting as the regional interface between global product teams and service-provider customers. You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded across Tier-1 and Tier-2 operators, open-access networks, utilities, and mobile backhaul providers.
This is an ideal role for a candidate who understands how service providers buy, deploy, and operate fiber networks, and who excels at turning technology into clear value propositions, scalable deployments, and revenue growth.
Key Responsibilities
Go-To-Market & Market Development
- Own regional go-to-market execution for VIAVI's Remote Fiber Test Systems portfolio, including ONMSi and remote test heads into the market
- Develop and execute regional market strategies aligned with service-provider priorities such as network expansion, operational efficiency, and network reliability
- Build strong customer and ecosystem intimacy across operators, system integrators, and partners
- Ensure ongoing alignment with BU objectives, enabling all functions that must execute to capture market share
- Identify new market opportunities and expansion vectors within access, metro, and backbone networks
Customer Engagement & Business Growth
- Lead customer-facing engagements with network engineering, operations, and architecture teams
- Act as Solution Evangelists, leveraging customer / industry knowledge specific to technology segment
- Validate and develop use cases and market readiness
- Support proof-of-concepts, trials, and early deployments to accelerate adoption and scale
- Develop business cases and ROI narratives that resonate with service-provider decision makers
Regional Voice of Customer
- Act as a trusted advisor to customers by mapping operational challenges to VIAVI solutions
- Capture regional service-provider requirements, workflows, and constraints and feed them back to global PLM and R&D
- Influence global roadmaps and feature prioritization through market input
- Provide insights on competitive positioning, regional standards, and commercial models
- Ensure regional needs and solution value are understood across Sales, Marketing, Services, and Product teams
- Provide technical feedback to the BU, assisting on product improvements and roadmap prioritization
Sales Enablement & Internal Execution
- Enable Sales and Sales Engineering teams through training, positioning, and use-case storytelling
- Develop customer-facing content, presentations, and sales plays tailored to service-provider audiences
- Partner with Services and TAC to ensure customer success and satisfaction
- Align closely with global PLM to ensure consistent messaging and expectations
- Support strategic bids, tenders, and large-scale network programs
- Support Regional Marketing and Sales events
- Manage sales development activities during early stage of product launch
- Support pricing, packaging, and commercial models based on regional deployment patterns and competitive dynamics
Pre-Requisites / Skills / Experience Requirements:
Required skills and Qualifications:
- Bachelor's degree in Engineering, Telecommunications, Computer Science, or related discipline
- 5+ years of experience in the North America telecom market covering product marketing, solutions marketing, systems engineering, or business development
- Strong understanding of service-provider fiber network and technologies, including PON, point-to-point access and Metro, long-haul fiber architectures
- Experience engaging directly with service-provider customers and supporting complex sales cycles
- Ability to translate technical capabilities into clear market value and business case ROI that unlocks customer investments
- Prior experience working for a communications service provider, fiber infrastructure company, or network equipment vendor preferred
- Understands OTDR-based remote fiber test and monitoring platforms testing and use cases (ONMSi or similar)
- Familiar with OSS/NOC environments and operational KPIs (availability, MTTR, SLA) with network operations
Key Competencies
- Strong customer-facing and commercial mindset
- Ability to influence and challenge processes or methods
- Excellent communication and presentation skills
- Strategic thinking combined with hands-on execution
- Comfortable operating in fast-moving, multi-stakeholder environments
- Fluent in English
- Willing to travel (typically 50% expected)
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.