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Remote Customer Success Engineer Jobs in Indiana

Account Manager, Engineered Products

Indianapolis, IN ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support customer success and business growth. The Person: * Bachelor's degree inEngineering ... Join us! #LI-Remote #LI-LG1 We Don't Just Build The World, We Build Innovative Technology Too.

Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.

$90K - $110K/yr

  • Medical

  • Dental

  • Retirement

As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote ...

Work closely with product engineering teams to deliver on the product roadmap * Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product ...

This is a remote role based in Germany, reporting to the Sales Engineering Manager in the Solutions ... Gather customer technical requirements through discovery calls and whiteboarding * Set the vision ...

New

Strategic Data Partnership Manager

Indianapolis, IN ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is fully remote, while occasional travel may be required. Primary Responsibilities ... Drive customer success with data. Partner with data science and cross-functional teams to address ...

Transportation Engineer

Indianapolis, IN ยท On-site +1

$74K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... continued success. Qualifications: * 5 to 15 years of consulting engineering experience with ... REMOTE WORK OPTIONS AVAILABLE Responsibilities: * Coordinates all activities with project manager ...

Delivery Director

Indianapolis, IN ยท On-site +1

$202K/yr

  • Medical

You will partner closely with Customer Success teams and executive stakeholders to support ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Delivery Director

Michigan City, IN ยท On-site +1

$206K/yr

  • Medical

You will partner closely with Customer Success teams and executive stakeholders to support ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Delivery Director

Michigan City, IN ยท On-site +1

$206K/yr

  • Medical

You will partner closely with Customer Success teams and executive stakeholders to support ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Delivery Director

Indianapolis, IN ยท On-site +1

$202K/yr

  • Medical

You will partner closely with Customer Success teams and executive stakeholders to support ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Services Engagement Director United States (Remote) Role Overview: Drive enterprise-scale ... This role shapes revenue growth, platform expansion, and long-term customer success across complex ...

Showing results 41-60

Remote Customer Success Engineer information

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Indiana?

For Remote Customer Success Engineer jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Remote Customer Success Engineer jobs?

Cities in Indiana with the most Remote Customer Success Engineer job openings:

Account Manager, Engineered Products

Sbdinc

Indianapolis, IN โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Job description

Account Manager - Engineered Products - Midwest Region

Remote/Field based - 50-75% Regional Travel required

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

At STANLEYEngineered Fastening, we are driven by a desire to elevate what our customers create. A division of Stanley Black & Decker - we are the global leader in precision fastening and assembly solutions. Our industry-leading brands, Avdel, Nelson, POP, and Stanley Assembly Technologies, represent the world's most diverse portfolio of fastening and assembly products and solutions. Backed by a team of passionate and responsive problem-solvers, we empower engineers who are changing the world. Diversity, equity and inclusion are essential for achieving our vision, fulfilling our purpose and being a sustainable company where the most talented people can thrive.

The Job:

Stanley Engineered Fastening is looking for a driven, customer-focusedAccount Managerto help grow our business within a defined geographic territory. This is an exciting opportunity for a sales professional who has experience sellingengineered productsand enjoys working closely with customers in industrial and manufacturing environments. In this role, you will be responsible for driving revenue growth, developing strong customer relationships, and identifying new opportunities with OEMs, distributors, and manufacturing customers. You will work directly with design and manufacturing engineers to understand application needs and recommend tailored fastening solutions that deliver real value. You will also get to:

  • Drive sales growth forSTANLEY Engineered Fasteningproducts within your assigned territory.
  • Develop and execute territory plans to achieve sales targets and expand market share.
  • Build strong relationships with existing customers while identifying and developing new business opportunities.
  • Partner withdesign engineers, manufacturing engineers, purchasing teams, and other decision-makersto understand needs and recommend the right solutions.
  • Apply your experience sellingengineered or technical productsto support customer applications and solve business challenges.
  • Monitor market trends, customer activity, and competitive developments to identify growth opportunities.
  • Maintain an accurate sales pipeline, prepare forecasts, and provide territory updates to leadership.
  • Develop a strong understanding of product features, benefits, and value propositions in order to communicate effectively with customers.
  • Collaborate with internal teams including marketing, product management, and customer service to support customer success and business growth.

The Person:

  • Bachelor's degree inEngineering, Marketing, Business Administration, or a related field
  • 5+ years of experiencein business development, account management, technical sales, or application engineering within thefastener, tooling, industrial supply, engineered components, or related industrial markets
  • Proven experience selling engineered products or technical solutionsin a B2B environment.
  • Experience working withOEMs, distributors, and industrial customers
  • Strong consultative selling, territory management, and relationship-building skills
  • Ability to communicate effectively with both technical and commercial audiences
  • Proficiency withCRM tools, preferablySalesforce.com
  • Willingness to travel50-75%to meet with customers and prospects

And More:
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our digital learning portal.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-Remote

#LI-LG1

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)