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Remote Customer Success Assistant Jobs in Springfield, MA

Milliman

Client Success Manager (MedInsight)

Windsor, CT · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

Finalsite

Senior Director Sales

Glastonbury, CT · On-site +1

... Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets. LOCATION 100% Remote - Anywhere within the US ...

Finalsite

Senior Director Sales

Glastonbury, CT · Remote

... Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets. LOCATION 100% Remote - Anywhere within the US ...

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

... customer success, and identifying new opportunities to expand our data ecosystem and revenue growth. This position is fully remote, while occasional travel may be required. Primary Responsibilities:

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

... every success along the way. We do it all... The Aflac Way . Aflac, a Fortune 500 company, is an ... If the role is remote, there may be occasions that you are requested to come to the office based on ...

New

ABB

Program Leader Critical Industries

Bloomfield, CT · Remote

This is a remote position for candidates based in the United States. This role is contributing to ... Drive exceptional customer outcomes and strategic account success by overseeing end-to-end program ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Springfield, MA

Remote Customer Success Assistant information

See Springfield, MA salary details

$11

$24

$47

How much do remote customer success assistant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote customer success assistant in Springfield, MA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Springfield, MA? The most popular types of Remote Customer Success jobs in Springfield, MA are:
What are popular job titles related to Remote Customer Success Assistant jobs in Springfield, MA? For Remote Customer Success Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Assistant jobs in Springfield, MA look for? The top searched job categories for Remote Customer Success Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Success Assistant jobs? Cities near Springfield, MA with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,193 per year, or $24.1 per hour.

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing Group Inc.

Hartford, CT • Remote

Full-time

Medical

Posted 17 days ago

Job description

Salary: $18 - $19.50

Remote Customer Service Representative

Remote | Connecticut Residents Only

Pay: $18.00$19.50 per hour
Schedule: Full-Time | Monday Friday | 8:30 AM 5:00 PM

No Cold Calling No Sales Paid Training

100% Remote

Connecticut Residents Only


Work From Home. Help Others. Grow With Expivia.

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.


We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.


Why You'll Love Working at Expivia

100% Remote Position
Competitive Pay: $18.00$19.50 per hour
Paid Training from Day One
Health Insurance Available
Paid Holidays
Supportive Leadership & Team Environment
Ongoing Coaching & Development
Career Growth Opportunities


What You'll Do

As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.


Your responsibilities will include:

  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.


What We're Looking For

We're looking for people who are:

  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.


Minimum Qualifications

  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.


Ready to Join Expivia?

If you're looking for more than just a jobif you're looking for an opportunity to make a difference while building a career with a company that values its employeeswe'd love to meet you.


Apply today and start your next chapter with Expivia Interaction Marketing Group.