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Remote Customer Service Jobs in Rome, NY (NOW HIRING)

Papco

Energy Procurement Analyst

Parish, NY · Remote

Remote (U.S.) About World Fuel At World Fuel, we help commercial and industrial customers navigate ... and deliver exceptional client service. We're looking for an analytical, detail-oriented ...

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

... and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence. Job Requirements and Responsibilities:

EnerSys

District Sales Manager

East Syracuse, NY · Remote

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... Remote Northeast-50% travel * Quartelry Incentive Pay * Paid time off plus paid holidays * Medical ...

GLC Business Services

Project Manager- Multifamily

Clay, NY · On-site +1

$115K - $135K/yr

Company: GLC Business Services * Salary/Pay Rate: $115,000 to $135,000 per year plus Performance ... Foster and maintain deep client relationships to guarantee complete customer satisfaction and ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Rome, NY

Remote Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do remote customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Rome, NY? The most popular types of Customer Service jobs in Rome, NY are:
What are popular job titles related to Remote Customer Service jobs in Rome, NY? For Remote Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service jobs in Rome, NY look for? The top searched job categories for Remote Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Service jobs? Cities near Rome, NY with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rome, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Senior Workers Compensation Claims Adjuster - NY

Gallagher

Syracuse, NY • Remote

$65K - $84K/yr

Full-time

Re-posted 7 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

208th of 304 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

  • Jurisdictions: NY
  • Licenses: NY
  • Location: This role is eligible for fully remote work.

How you'll make an impact
  • Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
  • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
  • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
  • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
  • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:  

  • Claims Background: workers compensation lost time/indemnity
  • Jurisdictional Experience: NY
  • Active Adjusters' licenses: NY

As a key member of our experienced Claims Adjuster team, you will: 

  • Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

 Required Qualifications: 

  • High School Diploma. 
  • Minimum of 5 years related claims experience. 
  • Appropriately licensed and/or certified in all states in which claims are being handled. 
  • Knowledge of accepted industry standards and practices. 
  • Computer experience with related claims and business software. 

Desired:

  • Bachelor's Degree 

#LI-KD2

#LI-Remote

#TST1

#WorkersComp


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Ideal candidates for this position will have:  

  • Claims Background: workers compensation lost time/indemnity
  • Jurisdictional Experience: NY
  • Active Adjusters' licenses: NY

As a key member of our experienced Claims Adjuster team, you will: 

  • Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

 Required Qualifications: 

  • High School Diploma. 
  • Minimum of 5 years related claims experience. 
  • Appropriately licensed and/or certified in all states in which claims are being handled. 
  • Knowledge of accepted industry standards and practices. 
  • Computer experience with related claims and business software. 

Desired:

  • Bachelor's Degree 

#LI-KD2

#LI-Remote

#TST1

#WorkersComp

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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