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Remote Customer Service Representative Jobs in Rochester, MI

Mr.Handyman

Customer Service Representative

Birmingham, MI · On-site +1

$16 - $18/hr

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Customer Service Representative information

See Rochester, MI salary details

$9

$17

$24

How much do remote customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do Remote Customer Service Representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a Remote Customer Service Representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, MI? The most popular types of Customer Service Representative jobs in Rochester, MI are:
What are popular job titles related to Remote Customer Service Representative jobs in Rochester, MI? For Remote Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Rochester, MI look for? The top searched job categories for Remote Customer Service Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Customer Service Representative jobs? Cities near Rochester, MI with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Rochester, MI as of May 2026, with employment types broken down into 3% Locum Tenens, 5% As Needed, 74% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

Mr.Handyman

Birmingham, MI • On-site, Remote

$16 - $18/hr

Other

Retirement

Posted 12 days ago

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.


Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.


When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.


Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

  • Competitive pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events
  • And so much more...

Your Responsibilities as an Office Professional

  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We'll Measure Performance

Here are some of the ways that we'll measure your performance in the role.

  • Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
  • Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.


To Succeed in this Role

  • Be highly organized and detail oriented
  • Possess excellent customer communication and independent work skills
  • Deliver solutions
  • Be a self-starter
  • Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

  • Live within the area
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills

Benefits & Pay

The pay range for this position is $16 to $18 per hour and is dependent on your experience.

  • Day time work Mondays to Fridays only
  • Flexible working hours and availability for time off whenever needed.
  • Bonus for team productivity.
  • Simple IRA with company match after 1 year of employment
  • Option to work from home 1 day per week if you choose.


The office is located in South Lyon Michigan but the technicians service Oakland Macomb and Wayne Counties.


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