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Remote Customer Service Representative Jobs in Rochester, MI

Liveops

Remote Spanish Bilingual Customer Service

Macomb, MI · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Utica, MI · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Detroit, MI · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Livonia, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Warren, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Rochester, MI

Remote Customer Service Representative information

See Rochester, MI salary details

$9

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How much do remote customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, MI?

The most popular types of Customer Service Representative jobs in Rochester, MI are:

What are popular job titles related to Remote Customer Service Representative jobs in Rochester, MI?

For Remote Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Rochester, MI look for?

The top searched job categories for Remote Customer Service Representative jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Customer Service Representative jobs?

Cities near Rochester, MI with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Rochester, MI as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Resolution Specialist CSR - Medical DME

J&B Medical Supply Co Inc

Wixom, MI • On-site, Remote

$17/hr

Full-time

Posted 4 days ago

Job description

Description

HIRING REMOTE IN THE FOLLOWING STATES ONLY: AL, FL, GA, IN, LA,MO, MS, NC, SC, TN, TX, VA, & WV


***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT


We are seeking CSRs with experience in Patient Care/Health Insurance and Medical Supplies to join our Resolution Team.


If you are located within 40 miles of Wixom, Michigan you would be required to work full time in office.

Summary:

The Service Coordinator-Resolution Specialist is responsible for providing support to the J&B teams and Leadership with escalated issues. The role will focus on providing resolutions to our Patients in an expedited manner while conducting quality checks and suggestions for improvement. The Service Coordinator-Resolution Specialist will assist in handling the order process from start to finish with the assistance of appropriate teams to provide a personalized experience with our escalated members.

Requirements

Essential Functions

  • Understands the account flow process for a member, including resources needed to assist with the progression of an order
    • Addresses negative survey results by conducting account research, quality checks, and contacts members as needed to acknowledge feedback and provide solutions if applicable
    • Provides updates to inquiries from providers sent to the Provider Status Update email inbox
    • Responds to negative social media reviews to resolve in a timely manner
    • Follows the necessary steps to address formal complaints, according to J&B Medical's Complaint Process
    • Submits process improvement suggestions to leadership that may improve the member's order process or internal work process
    • Submits educational opportunities to ensure team members are coached accordingly (when needed) to follow the propriate processes
    • May run reports to share with leadership and point of contacts regarding contracts with specified insurances
  • Reviews account deactivation emails to identify trends and further research for member retention when possible
  • Clearly documents all correspondence in the company database
  • Communicates with members through phone calls, Web Portal, or texts as needed to provided needed updates
  • Works closely with other cross functional departments such as Medical Documents, Dynamic Synergy, Verification Team, Quality, Shipping, etc.
  • Other duties as assigned to meet business needs

Position Type:

This is a full-time position. Days are Monday through Friday 8 hours of work per day, can vary from 6:00am to 6:00pm. Occasional evening and weekend work may be required as job duties demand.

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