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Remote Call Center Representative Jobs in Rochester, MI

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Representative information

See Rochester, MI salary details

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$23

How much do remote call center representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call center representative in Rochester, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What job categories do people searching Remote Call Center Representative jobs in Rochester, MI look for? The top searched job categories for Remote Call Center Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Call Center Representative jobs? Cities near Rochester, MI with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Rochester, MI as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,293 per year, or $16.5 per hour.

Call Center Representative

Performance Roofing and Siding

Pontiac, MI • Remote

$18 - $20/hr

Part-time

Medical, PTO

Re-posted 27 days ago

Job description

Part Time Wednesday-Friday: 2-7 and Saturday 9-2

Role Purpose

The Call Center Representative is responsible for timely, professional, and consistent communication with prospective and existing customers. This role directly impacts lead conversion, appointment setting, customer confidence, and revenue growth. The representative serves as the first and most frequent point of contact and must uphold company standards for professionalism, accuracy, and follow-up.

Core Responsibilities

Inbound & Outbound Communication

  • Answer inbound calls promptly and professionally
  • Make outbound calls to: New leads, Uncontacted leads, Aged/rehash leads
  • Respond to inbound texts, voicemails, and emails within required timeframes

Appointment Setting

  • Qualify leads using company-approved questions
  • Schedule inspections and estimates accurately
  • Confirm appointments and reduce no-shows through reminders

CRM & Documentation

  • Accurately log all communication in GHL and JobNimbus
  • Update lead statuses, notes, and outcomes in real time
  • Ensure no lead or task goes unworked until dead or confirmed
  • Utilize GoHighLevel for SMS, email follow-ups, and pipeline tracking

Customer Experience

  • Communicate clearly, confidently, and respectfully
  • Set proper expectations for the inspection and sales process
  • Represent the company’s commitment to safety, quality, and professionalism

Process Adherence

  • Follow approved call scripts, messaging guidelines, and workflows
  • Execute daily call, text, and follow-up requirements
  • Comply with all company communication and data policies

Performance Expectations (KPIs)

  • Speed to lead response
  • Contact rate
  • Appointment set rate
  • Show rate
  • Call quality and professionalism
  • JobNimbus accuracy and completeness
  • Consistency in follow-up execution

Required Skills & Competencies

  • Strong verbal communication and active listening
  • Auto-Dialer Experience
  • Ability to handle objections calmly and professionally
  • Organized, detail-oriented, and process-driven
  • Comfortable with high call and follow-up volume
  • Coachable and receptive to feedback
  • Ability to work independently while following structured systems

Work Standards & Expectations

  • Maintain punctuality and schedule adherence
  • Meet daily and weekly activity benchmarks
  • Protect company reputation in all customer interactions
  • Maintain confidentiality of customer and company information
  • Uphold company values in every interaction

Company Description

Performance Roofing and Siding is a GAF Master Elite and James Hardie Elite Preferred contactor. We partner with our clients to meet their siding and roofing needs through modern style and function. We foster a work environment that inspires innovative thinking, strategic management, and consistent high performance. We provide an unwavering commitment to company culture and amazing service to our customers.