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Remote Call Center Representative Jobs in Rochester, MI

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Quality Roots

Virtual Budtender Representative

Berkley, MI · On-site +1

$17 - $19/hr

This isn't a call center job! You'll run a structured daily call queue built inside our custom CRM. ... You're a brand representative having genuine conversations with customers who already know us ...

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Remote Call Center Representative information

See Rochester, MI salary details

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$16

$23

How much do remote call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote call center representative in Rochester, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are popular job titles related to Remote Call Center Representative jobs in Rochester, MI?

For Remote Call Center Representative jobs in Rochester, MI, the most frequently searched job titles are:

What cities near Rochester, MI are hiring for Remote Call Center Representative jobs?

Cities near Rochester, MI with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Rochester, MI as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,293 per year, or $16.5 per hour.

Customer Service Representative

Williams-Sonoma, Inc.

Detroit, MI • Remote

$15/hr

Temporary

Posted 3 days ago

New

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

Job description

Williams-Sonoma Inc. 
Customer Service Representatives.
Seasonal Full Time availability. 

Remote roles available in: Detroit, Michigan
Now accepting applications until August 30, 2026.

Apply here directly for immediate feedback: Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers
Why Join Us?
Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?
If you’re someone who:
  • Brings positive energy.
  • Solves problems with confidence.
  • Loves great products and even better discounts.
    …then you’ll feel right at home here!

Your Day to Day (Essential Functions):
Customer-Focused Support:
  • Serve as the first point of contact for customer inquiries via phone
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.
Problem-Solving & Ownership:
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.
Service with Integrity:
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.
Collaboration & Continuous Growth:
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.
What We Offer:
  • $15.00/hr.
  • Recognition based incentives and bonuses for top performers.
  • Training, coaching and early conversion opportunities to build your career within our holiday season. 
  • Employee discounts and perks (up to 40% off most products and brands). 
What We're Looking For:
  • 1+ years of customer service experience (retail, call center, or hospitality preferred). 
  • Strong communication skills - Ability to de-escalate and resolve issues professionally. 
  • Problem-solving mindset - You think fast and adapt quickly. 
  • Integrity and reliability - You do the right thing, even when no one is watching. 
  • Comfortable working in a fast-paced environment with performance goals. 
  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently. 
Work-From-Home Technology Requirements: You must provide your own qualifying equipment and reliable internet connection.
 
Required Computer Setup:
  • Desktop, all-in-one computer or traditional laptop.
  • Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.
  • Minimum 6 GB of RAM; 8 GB or more recommended.
  • Minimum screen resolution of 1920 × 1080.
  • Google Chrome.
  • Current antivirus protection.
  • Enough available storage to install required systems.
  • Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.
  • Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
     
Required Equipment:
  • External mouse.
  • Keyboard.
  • Webcam.
  • Wired USB headset.
Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.
Your computer and internet connection must pass our pre-employment System Checker.
We do not recommend using built-in laptop track pads.
Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
Ready to Get Started?
Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.

Apply today and complete your application by August 30, 2026. Your next opportunity could start right from home!

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.

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