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Remote Call Center Representative Jobs in Rochester, MI

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

G-TECH Services

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EV Charger Remote Technician

Warren, MI · Remote

$25 - $28/hr

... call center/customer facing environment • Proficiency in Microsoft Word, Outlook, Teams ... remote work options, growth opportunities, 401K and competitive pay. Apply today! G-Tech is an ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Rochester, MI

Remote Call Center Representative information

See Rochester, MI salary details

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How much do remote call center representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote call center representative in Rochester, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are popular job titles related to Remote Call Center Representative jobs in Rochester, MI? For Remote Call Center Representative jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Rochester, MI look for? The top searched job categories for Remote Call Center Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Call Center Representative jobs? Cities near Rochester, MI with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Rochester, MI as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $34,293 per year, or $16.5 per hour.
Command Center Reporting Specialist

Command Center Reporting Specialist

Delta Dental of Michigan

Farmington Hills, MI • Remote

Full-time

Medical, Dental

Posted yesterday

Job description

Job Title:

Command Center Reporting Specialist

Number of Positions:

1

Location:

DDMI_Michigan

Location Specifics:

Fully Remote

Job Summary:

Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

Torun, validate, and report on all business statistics and ensure data accuracy, efficiency and validity.

Primary Job Responsibilities:

  • Designs, tests, analyzes, and maintains custom and standard contact center reporting as it relates to all lines of business.1

  • Develops new reports for operations and customer service, as requested.

  • Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to all lines of business and completes problem reports as necessary.

  • Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.

  • Participates in meetings, audits, trainings, and business improvement initiatives surrounding reporting, as necessary.

  • Leads reporting projects for the department.

  • Researches and recommends reporting tools for the department based on business need and requirements.

  • Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs based on data analysis. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.

  • Collaborates and communicates closely across departments to ensure data accuracy and consistency.

  • Trains and supports end users on departmental reporting tools, report/view set up, and answer navigation questions.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Remote

Minimum Requirements:

Position requires a bachelor's degree in business administration or a related field and three years of experience analyzing, troubleshooting, or resolving system or process issues. Previous experience in contact center reporting, report development, or data analytics preferred. Will accept any suitable combination of education, training, or experience.
Position requires advanced knowledge of spreadsheets, including formulas, pivot tables, and macros, and database applications, including Access; strong analytical skills; strong organizational skills; strong verbal and written communication skills; strong attention to detail; and the ability to solve complex problems using independent judgement.
Position may require occasional travel and working outside of regular business hours.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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