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Second Chance Remote Jobs in Rochester, MI (NOW HIRING)

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Second Chance Remote information

What is the difference between Second Chance Remote vs Customer Service Representative?

AspectSecond Chance RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; training provided
Work EnvironmentRemote, home-basedRemote or in-office, customer-facing
Industry UsageEmployers seeking second chance employment candidatesCustomer service across various industries
Common Search IntentJobs for individuals with background challengesCustomer support roles

Second Chance Remote and Customer Service Representative roles often require similar credentials and work environments. However, Second Chance Remote specifically targets candidates with past background challenges, offering remote opportunities in customer service. While both roles involve communication skills, Second Chance Remote emphasizes providing employment opportunities for those seeking a second chance, whereas Customer Service Representatives may have broader eligibility criteria.

What are the key skills and qualifications needed to thrive in a second chance remote position, and why are they important?

To thrive in a second chance remote position, you generally need a high school diploma or GED, basic computer literacy, and a willingness to learn. Familiarity with remote collaboration tools like Zoom, Microsoft Teams, and cloud-based platforms is often required. Strong communication, self-motivation, and reliability help candidates stand out and build trust with employers. These skills are important because they demonstrate your ability to contribute productively and responsibly in a remote work environment, regardless of your background.

What are Second Chance Remote jobs?

Second Chance Remote jobs are employment opportunities offered by companies that are open to hiring individuals with criminal records or those seeking a fresh start after past mistakes. These jobs are typically remote, meaning you can work from home or anywhere with internet access. Employers offering second chance opportunities believe in giving people the ability to rebuild their lives, often providing support, training, and flexible positions. Such roles can range from customer service and data entry to IT and creative work. Second chance remote jobs help break down the barriers to employment for those with non-traditional backgrounds.

What unique challenges might I encounter when working in a Second Chance Remote role, and how can I overcome them?

Second Chance Remote roles often involve supporting individuals with prior barriers to employment, such as past incarceration or significant career gaps. You may encounter challenges such as building trust with clients, navigating complex personal situations, and balancing empathy with accountability. Overcoming these challenges requires strong communication skills, patience, and a commitment to fostering a supportive, nonjudgmental environment. Collaboration with social services, employers, and team members is essential to provide comprehensive support and help clients succeed in their roles.
What are popular job titles related to Second Chance Remote jobs in Rochester, MI? For Second Chance Remote jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Second Chance Remote jobs in Rochester, MI look for? The top searched job categories for Second Chance Remote jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Second Chance Remote jobs? Cities near Rochester, MI with the most Second Chance Remote job openings:
Second Chance Remote jobs near you
Infographic showing various Second Chance Remote job openings in Rochester, MI as of July 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 100% Remote job distribution.
Leave of Absence & Disability Specialist (ADA/FMLA)

Leave of Absence & Disability Specialist (ADA/FMLA)

Lifeworks

Detroit, MI • Remote

Full-time

Posted 16 days ago

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Leave of Absence & Disability Specialist (ADA/FMLA)
Position Summary
The Leave of Absence & Disability Specialist is responsible for administering and facilitating the Americans with Disabilities Act (ADA) interactive process and advising clients on appropriate reasonable accommodations.
This role also manages FMLA, state and company leaves, military leaves, and short-term disability (STD) claims, ensuring full compliance with applicable legislation and internal policies. The Specialist acts as a key advisor to clients, employees, and HR partners, providing expert guidance and driving effective return-to-work (RTW) outcomes.

Key Responsibilities

  • Manage all ADA accommodation cases, guiding clients through the interactive process and recommending practical, compliant solutions for reasonable accommodations
  • Administer and process FMLA, federal, state, military, company-specific leave programs, and STD claims
  • Manage Department of Labor (DOL)-related claims, including recertifications and second/third medical opinion processes
  • Conduct comprehensive case assessments, engaging employees, managers, and HR partners to:
    • Explain leave processes and employee responsibilities
    • Gather relevant medical and situational information
  • Develop a clear understanding of each case, including factors that support or hinder a successful return-to-work outcome
  • Review medical certifications and supporting documentation to ensure determinations align with regulatory requirements and compliance timelines
  • Collaborate with internal TELUS Health resources (e.g., nurse consultants, health professionals, supervisors) to support decision-making on claims
  • Communicate with STD claimants regarding:
    • Documentation requirements
    • Claim status (approvals, denials, consultations)
    • Timelines and next steps
  • Establish return-to-work (RTW) goals with employees and employers, actively supporting and facilitating RTW planning
  • Proactively communicate with client stakeholders on case developments that may impact the workplace or RTW planning
  • Follow all established Standard Operating Procedures (SOPs) and internal protocols
  • Participate in team meetings, case reviews, and ongoing training within the Disability Management function
  • Support additional projects and initiatives as assigned

Qualifications & Experience

  • Minimum 5 years of experience in U.S. leave and disability case management, with strong knowledge of federal and state regulations
  • At least 3 years of direct ADA case management experience
  • Associate's Degree required
  • Strong interpersonal, communication, and client advisory skills
  • Advanced case assessment and problem-solving capabilities
  • Ability to manage multiple cases in a fast-paced, fully digital, paperless environment
  • Proficiency with case management systems and standard office technologies

Preferred / Asset Qualifications

  • Professional certification or designation in disability management, occupational health, or a related health field
  • Additional coursework or training in:
    • Occupational Health & Rehabilitation
    • Disability-related legislation
    • Human Resources or Disability Insurance
    • Mediation or workplace mental health
  • Bilingual (English/Spanish)

Why TELUS Health

At TELUS Health, we are committed to improving health and well-being outcomes for individuals, workplaces, and communities. When you join our team, you become part of a purpose-driven organization that values innovation, collaboration, and meaningful impact.

We offer:

  • A mission-driven culture focused on improving lives through better health outcomes
  • Opportunities to work with industry-leading professionals in disability and absence management
  • A collaborative and supportive environment that values your expertise and growth
  • Ongoing learning and development opportunities to advance your career
  • The chance to make a real difference by supporting employees and organizations through critical life and health events

    #LI-JG1

    #LI-REMOTE

    #HiringNow

    #LifeAtTELUSHealth

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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