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Remote Customer Service Evaluator Jobs in Rochester, MI

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Sterling Heights, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Troy, MI · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Southfield, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Farmington, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Waterford, MI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Bloomfield, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Livonia, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Rochester, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Detroit, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Utica, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Clinton Township, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Service Evaluator JobsRemote Customer Service Evaluator JobsRemote Customer Service Evaluator Jobs in Rochester, MI

Remote Customer Service Evaluator information

See Rochester, MI salary details

$27.2K

$60.3K

$98K

How much do remote customer service evaluator jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer service evaluator in Rochester, MI is $60,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a remote customer service evaluator?

Remote Customer Service Evaluators, sometimes called mystery shoppers or quality assurance reviewers, are professionals who assess customer service experiences from a distance. They interact with businesses—often through phone, email, or chat—to evaluate the quality of service provided, ensuring that staff follow company protocols and deliver a positive customer experience. Their feedback helps companies improve their customer service standards and identify training needs for staff. This role is typically flexible and can be performed from home, making it popular for those seeking remote work opportunities.

What skills and qualifications are needed to be a remote customer service evaluator?

To excel as a Remote Customer Service Evaluator, you need strong analytical skills, attention to detail, and a solid understanding of customer service practices, often supported by prior experience in customer service or quality assurance. Familiarity with CRM systems, call recording software, and evaluation platforms is typically required. Excellent communication, objectivity, and time management are standout soft skills for providing accurate feedback and meeting deadlines. These capabilities ensure consistent, high-quality evaluations that drive improvements in customer service teams and enhance overall client satisfaction.

What challenges do remote customer service evaluators face, and how can they overcome them?

Remote Customer Service Evaluators often encounter challenges such as maintaining objectivity while assessing diverse customer interactions and adapting to varying evaluation criteria across clients or industries. Working independently can also make communication with supervisors and peers less immediate, so proactive outreach and participation in virtual meetings are essential. To succeed, evaluators should stay organized, document findings thoroughly, and seek clarification on unclear evaluation standards. Utilizing collaborative tools and regularly updating their knowledge of customer service best practices helps ensure accurate and fair assessments.

What is the difference between Remote Customer Service Evaluator vs Remote Quality Assurance Agent?

AspectRemote Customer Service EvaluatorRemote Quality Assurance Agent
CredentialsCustomer service experience, communication skillsQuality assurance training, attention to detail
Work EnvironmentHome office, flexible hoursHome office, often scheduled shifts
Industry UsageCustomer service, retail, techSoftware, manufacturing, service industries
Common Search IntentEvaluating customer interactions, feedbackMonitoring quality, compliance standards

Remote Customer Service Evaluators focus on assessing customer interactions and providing feedback to improve service quality, while Remote Quality Assurance Agents monitor and ensure product or service standards. Both roles are remote, require communication skills, and are used across various industries, but they serve different aspects of quality management.

What cities near Rochester, MI are hiring for Remote Customer Service Evaluator jobs?

Cities near Rochester, MI with the most Remote Customer Service Evaluator job openings:

Remote Customer Service Evaluator jobs near you

Remote Customer Service Representative

Sweetepictravels

Detroit, MI • Remote

$40K - $55K/hr

Full-time

Posted 5 days ago

Job description

Job description:

Overview

Join our Sweet Epic Travels dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

  • Act as the main liaison for clients, providing exceptional service through various communication channels
  • Manage client inquiries related to insurance sales, benefits administration, and general account questions
  • Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
  • Negotiate terms and solutions with clients to meet their needs while aligning with company policies
  • Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
  • Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
  • Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

  • Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
  • Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
  • Familiarity with sales administration processes and analysis skills to interpret client data effectively
  • Knowledge of insurance sales or benefits administration is highly desirable
  • Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
  • Ability to work independently in a remote setting while maintaining high productivity and organization
  • Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote