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Online Customer Service Representative Jobs in Rochester, MI

sasholdings

Customer Service Representative

Troy, MI

$19/hr

Customer Service Representative Responsibilities include: * Process sales orders, create parts ... Complete online customer eCommerce orders and dealer orders. * The candidate will be trained in ...

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer ...

Wieland

Head Machinist - Lathe Department

Roseville, MI

$33 - $37/hr

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... Ability to make work-related decisions based on deadlines and customer specifications * Ability to ...

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

Wieland

Customer Service Representative

Roseville, MI

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI

$49K - $62K/yr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Rochester, MI

Online Customer Service Representative information

See Rochester, MI salary details

$9

$17

$24

How much do online customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, MI?

The most popular types of Customer Service Representative jobs in Rochester, MI are:

What are popular job titles related to Online Customer Service Representative jobs in Rochester, MI?

For Online Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Rochester, MI look for?

The top searched job categories for Online Customer Service Representative jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Online Customer Service Representative jobs?

Cities near Rochester, MI with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

sasholdings

Troy, MI

$19/hr

Full-time

Re-posted 22 days ago

Job description

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. 

Salary Overview:
The pay rate for this role starts at $19 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 8am to 5pm.

Customer Service Representative Responsibilities include: 

  • Process sales orders, create parts invoices, and repair orders.  
  • Complete online customer eCommerce orders and dealer orders.  
  • The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.  
  • Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)  
  • Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.  
  • Create Excel tracking sheets to communicate local and regional sales promotions.  
  • Use analytical skills to solve problems for dealers when necessary.  
  • Other duties as assigned.  
  • Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.  

Customer Service Representative Qualifications and Skills: 

  • Ability to read, write, and speak English.  
  • Ability to pass the drug screen and background check.  
  • Consistent work history and attendance record.  
  • Ability to multi-task with strong follow-up skills.  
  • Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).  
  • Basic understanding of dealership operations.  
  • High School Diploma or GED.  
  • 1-2 years of prior customer service experience.  
  • Advanced computer skills.  
  • Ability to adapt and learn innovative technologies.  
  • Ability to perform repetitive actions for extended periods.  
  • Ability to adapt to industry changes.  
  • Must be able to work independently and in teams.  
  • Must be able to work in a fast-paced environment.  
  • Must be attentive to details.  
  • Experience with NetSuite is preferred.  

Customer Service Representative Working Conditions and Physical Demands include: 

  • Must be okay with taking 50+ calls per day.  
  • Must be okay with sitting for extended periods.  

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