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Remote Customer Service Representative Jobs in Utah

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Utah

Remote Customer Service Representative information

See Utah salary details

$8

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$24

How much do remote customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer service representative in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.
What are the most commonly searched types of Customer Service Representative jobs in Utah? The most popular types of Customer Service Representative jobs in Utah are:
What are popular job titles related to Remote Customer Service Representative jobs in Utah? For Remote Customer Service Representative jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Utah look for? The top searched job categories for Remote Customer Service Representative jobs in Utah are:
What cities in Utah are hiring for Remote Customer Service Representative jobs? Cities in Utah with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, and 12% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Insurance Customer Service Representative III (Licensed)

Entrata

Lehi, UT • On-site, Remote

$20.10 - $31.54/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

127th of 242 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata's Homebody (Insurance) CSR III is a licensed insurance professional who serves as a trusted resource for both customers and team members. In this role, you'll handle complex service and policy-related matters that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. As a senior member of the team, you'll help mentor and support CSR I and II team members, share best practices, and contribute to the continued growth and development of the organization. This role offers the opportunity to deepen your insurance expertise, expand your leadership skills, and play a key role in enhancing the customer experience while supporting policy growth and retention initiatives.

*This is a hybrid position based out of Lehi, UT.

Responsibilities:
  • Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
  • Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
  • Act as an escalation point for CSR I and II on licensed or high-risk matters
  • Partner with Sales Agents on cross-functional service needs requiring a license
  • Support training and knowledge sharing within the service team
  • Contribute to compliance initiatives and workflow improvement projects
  • Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements
Minimum Qualifications:
  • Resident Property & Casualty Insurance Producer License (active)
  • 3+ years of insurance customer service or related experience
  • Demonstrated expertise in policy servicing and compliance
  • Strong communication and problem-solving skills
Preferred Qualifications:
  • Multiple state licenses
  • Prior experience in a high-volume insurance agency or carrier environment
  • Experience training or mentoring peers
  • Experience with Zendesk or other customer support platforms
$20.10 - $31.54 an hour
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S4
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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