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Remote Customer Service Rep Jobs in Quebec (NOW HIRING)

Danaher

Field Service Representative

Montreal, QC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Representative (FSR) is responsible for providing exceptional customer service to ... entirely remote. In this role, you will have the opportunity to: * Serving assigned customers ...

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

  • Medical

  • Retirement

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Quebec

Remote Customer Service Rep information

See Quebec salary details

$8

$18

$32

How much do remote customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer service rep in Quebec is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.95 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Quebec?

For Remote Customer Service Rep jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Quebec look for?

The top searched job categories for Remote Customer Service Rep jobs in Quebec are:

What cities in Quebec are hiring for Remote Customer Service Rep jobs?

Cities in Quebec with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Quebec as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,443 per year, or $18 per hour.

Service Clientele / Customer Service Representative

Fuze HR Solutions Inc.

Quebec, QC • On-site, Remote

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Représentant(e) aux ventes internes bilingue
Lieu : Québec (Ancienne-Lorette / Neufchâtel)
Horaire : Hybride | 8h à 16h (37,5h/semaine)
Salaire : Entre 40 000 et 45 000$ + BONUS + AVANTAGES SOCIAUX
À propos du poste
Vous avez au moins 2 ans d'expérience en service à la clientèle et vous rêvez de dire adieu aux soirs et aux week-ends? Cette opportunité risque de vous plaire!
Notre client, l'un des plus grands distributeurs de boissons alcoolisées au Canada, recherche un(e) Représentant(e) aux ventes internes pour son bureau de Québec. Horaire de jour du lundi au vendredi, 1 journée de télétravail, excellents avantages sociaux, bonus annuel et équipe super accueillante.
Si vous êtes reconnu(e) pour votre facilité à créer des relations, votre sens du suivi et votre approche axée sur le service à la clientèle, cette opportunité pourrait être votre prochain coup de cœur.

Responsabilités
  • Répondre aux appels et aux demandes des clients de manière professionnelle, efficace et courtoise.
  • Analyser les besoins des clients et recommander les produits ou solutions les mieux adaptés.
  • Effectuer des appels auprès d'une clientèle préqualifiée afin de promouvoir les produits et générer des ventes.
  • Développer et maintenir des relations d'affaires durables avec les clients existants.
  • Identifier les opportunités de ventes additionnelles et de ventes croisées.
  • Effectuer les suivis nécessaires afin d'assurer un haut niveau de satisfaction de la clientèle.
  • Préparer des soumissions et fournir des informations sur les produits, les prix et les promotions en vigueur.
  • Collaborer étroitement avec les équipes internes pour assurer le traitement efficace des commandes et des demandes clients.
  • Recueillir et transmettre les commentaires des clients afin de contribuer à l'amélioration continue des produits et services.
  • Maintenir une connaissance approfondie des produits et des tendances du marché.
Profil recherché
  • DES obtenu
  • Excellentes aptitudes en communication et en négociation.
  • Capacité à gérer plusieurs dossiers simultanément dans un environnement dynamique.
  • Sens de l'organisation et autonomie.
  • Bonne maîtrise des outils informatiques
  • Minimum de 2 ans d’expérience en service à la clientèle, ventes internes ou télémarketing.
  • Le bilinguisme (français et anglais) est requis. Un niveau d'anglais avancé est nécessaire afin de communiquer régulièrement avec des clients et partenaires situés à l'extérieur du Québec. Les échanges en anglais représentent environ 50 % des communications.
Avantages
  • Assurances collectives complètes incluant soins de santé, PAE et remboursement annuel d'activités sportives
  • Régime de retraite avec participation de l'employeur
  • Télétravail hybride (1 journée par semaine)
  • Horaire stable de jour, du lundi au vendredi
  • Bonus annuel basé sur la performance
  • Formation continue et développement des compétences encouragés
  • Milieu de travail sécuritaire, motivant et axé sur le bien-être des employés
  • Nombreuses activités sociales tout au long de l'année : BBQ d'été, célébrations d'équipe, fête de Noël et plus encore
  • Entreprise canadienne reconnue à l'échelle nationale avec une excellente réputation
  • Possibilité de travailler pour une marque dont vous connaissez très probablement déjà les produits
  • Excellente stabilité d'emploi au sein d'une organisation bien établie
  • Équilibre travail-vie personnelle favorisé par la direction et la culture d'entreprise
Nous serions ravis de recevoir votre candidature et d’échanger avec vous. Contactez Jessica : jessicak@fuzehr.com

***

Bilingual Inside Sales Representative
Location: Quebec City (Ancienne-Lorette / Neufchâtel)
Schedule: Hybrid | 8:00 AM to 4:00 PM (37.5 hours/week)
Salary: $40,000 to $45,000 + Bonus + AMAZING Benefits

About the Opportunity
Do you have at least 2 years of customer service experience and dream of saying goodbye to evenings and weekends?
If so, this opportunity could be exactly what you're looking for!
Our client, one of Canada's largest alcoholic beverage distributors, is seeking a Bilingual Inside Sales Representative to join their Quebec City team. Enjoy a stable Monday-to-Friday daytime schedule, one remote workday per week, excellent benefits, an annual bonus program and a welcoming team environment.
If you're known for your relationship-building skills, strong follow-up abilities and customer-first approach, we'd love to hear from you.
Key Responsibilities
  • Respond to customer inquiries and calls in a professional, efficient and courteous manner.
  • Assess customer needs and recommend the most suitable products and solutions.
  • Contact pre-qualified customers to promote products and generate sales.
  • Build and maintain strong long-term relationships with existing clients.
  • Identify upselling and cross-selling opportunities.
  • Conduct regular follow-ups to ensure a high level of customer satisfaction.
  • Prepare quotations and provide information regarding products, pricing and promotions.
  • Collaborate closely with internal departments to ensure efficient processing of orders and customer requests.
  • Gather and communicate customer feedback regarding products, pricing and services to support continuous improvement initiatives.
Qualifications
  • High School Diploma (DES) or equivalent.
  • Minimum of 2 years of experience in customer service, inside sales, telemarketing, call center environments, business-to-consumer or business-to-business sales
  • Bilingualism (French and English) is required.Advanced English is necessary as the role involves regular communication with customers and business partners located outside Quebec. Approximately 50% of communications are conducted in English.
  • Excellent communication and negotiation skills.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated and detail-oriented.
  • Proficiency with computer systems and business software.
What We Offer
  • Comprehensive group benefits including healthcare coverage, Employee Assistance Program (EAP) and annual fitness reimbursement.
  • Employer-supported retirement savings plan.
  • Hybrid work model with one remote workday per week.
  • Stable daytime schedule, Monday through Friday.
  • Annual performance bonus.
  • Ongoing training and professional development opportunities.
  • Safe, positive and employee-focused work environment.
  • Numerous social events throughout the year including summer BBQs, team celebrations and holiday parties.
  • Established Canadian company with an outstanding reputation.
  • Opportunity to work for a recognized brand whose products you likely already know.
  • Strong commitment to work-life balance and employee well-being.
We look forward to receiving your application and discussing this opportunity with you. Contact jessica at jessicak@fuzehr.com