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Remote Customer Service Rep Jobs in Quebec (NOW HIRING)

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Exfo

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Kohl & Frisch Ltd

CA$48K - CA$56K/yr

Bilingual Customer Service Representative STATUS: Full-Time LOCATION: Kohl & Frisch Limited ... We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there ...

Danaher

Field Service Representative

Montreal, QC · On-site +1

The Field Service Representative (FSR) is responsible for providing exceptional customer service to ... entirely remote. In this role, you will have the opportunity to: * Serving assigned customers ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

Customer Service Agent

Montreal, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

National Bank

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Quebec

Remote Customer Service Rep information

See Quebec salary details

$8

$18

$32

How much do remote customer service rep jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote customer service rep in Quebec is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.95 per hour, depending on experience, location, and employer.

What are Remote Customer Service Reps?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep, and why are they important?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What jobs pay 4000 a week without a degree?

Remote customer service representative roles can pay up to $4,000 a week for experienced agents, especially those handling high-volume accounts or specialized industries. These positions often require strong communication skills, familiarity with customer management tools, and the ability to work independently in a virtual environment.

How do Remote Customer Service Reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

How to make $1000 a week remotely?

A remote customer service representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills that allow for higher pay rates. Some companies offer bonuses or performance incentives, and using tools like CRM software can improve efficiency and earning potential.

How much does a remote customer service rep make?

A remote customer service representative typically earns between $12 and $20 per hour, with an average annual salary around $30,000 to $45,000. Compensation can vary based on experience, industry, and company size, and some roles may include benefits like flexible schedules and training in customer service tools.
What are popular job titles related to Remote Customer Service Rep jobs in Quebec? For Remote Customer Service Rep jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Quebec look for? The top searched job categories for Remote Customer Service Rep jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Service Rep jobs? Cities in Quebec with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Quebec as of July 2026, with employment types broken down into 71% Full Time, 17% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,443 per year, or $18 per hour.
Customer Service Representative

Customer Service Representative

EXFO inc

Quebec, QC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:

Titre du poste : Représentant(e) Service à la clientèle

Lieu : Québec, QC (mode hybride)

Type de poste : Permanent, temps plein

À propos d’EXFO

EXFO est un leader mondial en solutions de test, de surveillance et d’analyse pour les réseaux de télécommunications. Notre succès repose sur l’innovation, la collaboration et le talent de nos équipes à travers le monde.

Sommaire du rôle

Basé à Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les commandes des clients tout en fournissant un service exceptionnel à nos clients basés à l’international.

Responsabilités principales

  • Suivre les commandes de projets en cours (expéditions, livraisons internationales et jalons de facturation).
  • Coordonner les activités avec les départements Finance, Planification, Transport et Douanes, Réussite Client et Ventes.
  • Répondre rapidement et professionnellement aux demandes des clients.
  • Traiter, documenter et assurer le suivi des plaintes clients.
  • Maintenir et améliorer les procédures du département.
  • Tenir des dossiers précis et à jour.
  • Communiquer efficacement avec les clients internes et externes.
  • Contribuer à l’amélioration continue du service à la clientèle.
  • Assurer un soutien essentiel pendant les vacances et les fins de trimestre.

Profil recherché

  • Minimum de trois (3) ans d'expérience en service à la clientèle ou dans un rôle similaire
  • Capacité à travailler de façon autonome et en équipe
  • Expérience dans un environnement dynamique et en évolution rapide
  • Connaissance des principes de base du commerce international
  • Compréhension du marché mondial
  • Excellentes aptitudes en résolution de problèmes et en analyse
  • Capacité à gérer plusieurs priorités et à respecter les échéances
  • Solides compétences en organisation et en gestion des priorités
  • Maîtrise de Microsoft Office (Word, Excel et Outlook)
  • Connaissance de SAP
  • Excellentes habiletés en communication et en relations interpersonnelles
  • Orientation client et souci de la qualité
  • Professionnalisme, rigueur et sens des responsabilités
  • Attitude positive, adaptabilité et esprit d’équipe
  • Capacité à travailler efficacement avec des personnes de cultures et d’horizons divers

Langues

  • Français : avancé
  • Anglais : avancé (contexte international)

Pourquoi joindre EXFO ?

  • Entreprise technologique innovante et en croissance
  • Environnement collaboratif et stimulant
  • Projets à impact réel sur les décisions d’affaires
  • Flexibilité de travail (mode hybride)
  • Gamme complète d’avantages sociaux

--------------------------------------------------------------------------------------------------------------------------------

Job Title: Customer Service Representative

Location: Quebec City, QC (Hybrid)

Position Type: Permanent, Full-Time

About EXFO

EXFO is a global leader in test, monitoring, and analytics solutions for telecommunications networks. Our success is built on innovation, collaboration, and the talent of our teams around the world.

Position Summary

Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.

Key Responsibilities

  • Monitor ongoing project orders, including shipments, international deliveries, and billing milestones.
  • Coordinate activities with Finance, Planning, Transportation & Customs, Customer Success, and Sales teams.
  • Respond promptly and professionally to customer inquiries.
  • Process, document, and follow up on customer complaints.
  • Maintain and improve departmental procedures.
  • Maintain accurate and up-to-date records.
  • Communicate effectively with internal and external customers.
  • Contribute to the continuous improvement of customer service quality.
  • Provide essential support during vacation periods and quarter-end activities.

Desired Profile

  • Minimum of three (3) years of experience in customer service or a similar role
  • Ability to work independently and collaboratively in a team environment
  • Experience in a fast-paced and evolving environment
  • Knowledge of basic international trade principles
  • Understanding of global markets
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of SAP
  • Excellent communication and interpersonal skills
  • Customer-focused with a commitment to quality
  • Professionalism, accountability, and attention to detail
  • Positive attitude, adaptability, and team-oriented mindset
  • Ability to work effectively with people from diverse cultural backgrounds

Languages

  • French: Advanced
  • English: Advanced (international environment)

Why Join EXFO?

  • Innovative and growing technology company
  • Collaborative and stimulating environment
  • Projects with a real impact on business decisions
  • Flexible work arrangement (hybrid)
  • Comprehensive benefits package

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EXFO logo

About EXFO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Québec, QC, CA

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