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Work From Home Chat Customer Service Jobs in Quebec

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

GL Inc

Remote Consumer Feedback Participant

Rawdon, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Remote Consumer Insights Participant

Sherbrooke, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Remote Consumer Insights Participant

Val-d'or, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Consumer Opinion Research Participant

Levis, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Remote Consumer Research Participant

Brossard, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Consumer Research Panel Member

Westmount, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Remote Research Panel Participant

Saint-lazare, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

GL Inc

Remote Research Panel Participant

Sherbrooke, QC · Remote

CA$25 - CA$45/hr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts ... There are times when the product being tested may be discussed in a private chat room that is ...

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All JobsChat Customer Service JobsWork From Home Chat Customer Service JobsWork From Home Chat Customer Service Jobs in Quebec

Work From Home Chat Customer Service information

What is a work from home chat customer service representative?

A Work From Home Chat Customer Service representative is a professional who assists customers via online chat platforms rather than over the phone or in person. They help customers resolve issues, answer questions about products or services, and provide support—all from the comfort of their own home. This role typically requires strong written communication skills, the ability to multitask, and proficiency with computers and different chat software. Many companies hire remote chat representatives to provide convenient and timely support for their customers.

What are the key skills and qualifications needed to thrive as a work from home chat customer service representative?

To excel as a Work From Home Chat Customer Service representative, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Standout candidates are patient, self-motivated, and possess strong time-management and interpersonal skills. These competencies ensure efficient, accurate, and empathetic support to customers, fostering satisfaction and loyalty in a remote work environment.

What are some common challenges faced by work from home chat customer service representatives, and how can they be managed?

Work From Home Chat Customer Service representatives often encounter challenges such as managing multiple conversations simultaneously, maintaining a professional and empathetic tone without face-to-face cues, and staying motivated in a remote setting. To overcome these, it's important to develop strong multitasking and written communication skills, establish a dedicated and distraction-free workspace, and maintain regular communication with team members and supervisors. Many companies also provide training and support tools to help agents handle difficult situations and ensure consistent service quality.

What is the difference between Work From Home Chat Customer Service vs Work From Home Phone Customer Service?

AspectWork From Home Chat Customer ServiceWork From Home Phone Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline chat platforms, computer-basedPhone calls, computer-based
Employer & Industry UsageRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Common Search & ComparisonOften compared for remote customer support roles involving chatCompared for roles requiring direct voice communication with customers

Work From Home Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. In contrast, Work From Home Phone Customer Service requires handling customer inquiries through voice calls. Both roles typically require similar credentials and are used across various industries, but they differ mainly in communication method and work environment.

How do I become a work from home chat customer service agent?

To become a work from home chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Employers often require a quiet workspace, reliable internet, and may provide training on specific tools or protocols. Prior customer service experience can be beneficial but is not always mandatory.

What are popular job titles related to Work From Home Chat Customer Service jobs in Quebec?

For Work From Home Chat Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Work From Home Chat Customer Service jobs in Quebec look for?

The top searched job categories for Work From Home Chat Customer Service jobs in Quebec are:

What cities in Quebec are hiring for Work From Home Chat Customer Service jobs?

Cities in Quebec with the most Work From Home Chat Customer Service job openings:

Work From Home Chat Customer Service jobs near you
Infographic showing various Work From Home Chat Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Remote Canada Post Representative (Calls & Chat) - Bilingual

NQX Canada

Laval, QC • Remote

CA$19.92/hr

Full-time

Medical, Dental, Life

Posted 12 days ago

Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers :

  • Hourly wage of $19.92 after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including:
    • Medical, dental, life insurance,
    • Enhanced RRSP contributions,
    • Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities :

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications :

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy ;
  • Available to work full-time, up to 40 hours per week :
    • Monday to Friday, 7:00 am to 11:00 pm EST
    • Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria :
    • Must reside within the hiring location;
    • Reliable high-speed internet connection (minimum 25 MBPS);
    • Dedicated, quiet workspace free of distractions;
    • Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

Training Start Dates: September 21st, 2026

At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

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