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Remote Customer Service Agent Jobs in Maple Ridge, BC

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

AO Globe Life

Be Seen First

Remote Client Benefits Advisor

Chilliwack, BC · Remote

CA$100K - CA$250K/yr

Build long-term relationships through exceptional customer service. * Manage appointments using ... What We Offer ✔ Fully remote work environment ✔ Warm leads provided--no prospecting required ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

Generac

Customer Support Specialist

Vancouver, BC · On-site +1

CA$23.07/hr

... involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically! What You'll Bring to the Table : * Strong customer service experience is a must ...

HMG Careers

Remote Sales Specialist

Chilliwack, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Langley, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Langley, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Vancouver, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

North Vancouver, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Agent information

See Maple Ridge, BC salary details

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How much do remote customer service agent jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote customer service agent in Maple Ridge, BC is $14.93, according to ZipRecruiter salary data. Most workers in this role earn between $11.40 and $16.24 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Maple Ridge, BC? For Remote Customer Service Agent jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Service Agent jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Service Agent jobs? Cities near Maple Ridge, BC with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Maple Ridge, BC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $31,062 per year, or $14.9 per hour.

Customer Service Broker - Personal Lines

Ratehub

Vancouver, BC • Remote

CA$55K - CA$70K/yr

Full-time

Posted 5 days ago

Job description

WHO IS RATEHUB INC?

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing;  helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser. 

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for an Experienced Customer Service Broker to join our Insurance team in Alberta, (fully remote role). Reporting to the Customer Service Broker Team Lead, the incumbent will have an exciting opportunity to join the fast growing Insurance brokerage for Ratehub - RH Insurance! The successful candidate will be motivated by working alongside a startup team, thrives in a fast paced environment, and is eager to grow with a rapidly expanding company.

YOUR RESPONSIBILITIES

  • Provide quality customer service and professional expert advice to clients
  • Proactively conduct renewal reviews to ensure customer retention targets are met
  • Handle outbound calls to existing clients for renewal review as necessary
  • Liaison with insurers, building and maintaining relationships
  • Administer, support and complete policy changes within our company partner’s portals and websites
  • Review policies and make recommendations as required 
  • Adhere to the underwriting criteria set out by our broker partners
  • Coordinate and follow up on client documents
  • Respond to incoming calls and service customer needs
  • Give claims advice to clients, report claims, follow up on claims 
  • Strong Ability to multitask, prioritize, and manage time effectively

YOUR QUALIFICATIONS

  • BC Level 2 license required with Alberta auto experience
  • Alberta Level 1/2 strongly preferred
  • Minimum 2+ years of insurance experience
  • Independent, ambitious and competitive
  • Thrives in a fast-paced environment
  • Positive attitude
  • Looking to grow with a rapidly expanding company

CULTURE FIT:

  • Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
  • Growth mindset  - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
  • Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. 
  • Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
  • Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.


This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

The compensation range for this position is $55,000 - $64,000 CAD.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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